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Updated Password Manager App won't allow new or edits to logins/passwords

Gepostet: 2022-08-16 | 11:31 · 7 Antworten · · Übersetzung:

Norton Password Manager App updated on my phone on 8/15/22 and Google Play shows a latest update date of 8/11/22. The new version is 8.0.0.2785.

Now I can't use the app on my phone (Android version 12 on Samsung Galaxy S21+5G phone) to add any new logins/password entries or edit any existing login/password entries. I tried restarting my phone, closing and logging back into the Password Manager App without success. I also tried using another phone with IOS = iPhone 13 with the same failing results. I attached 2 screenshots to show the problem. The 1st screenshot shows a new item trying to be added as "test" but the save checkmark in the top right stays grayed out and won't save a new login/password entry. The 2nd screenshot shows the version of the App on my phone. Without the ability to add or edit a login/password entry in the Norton Password Manager App then it is pretty useless moving forward. This needs to be fixed.

Dateianhang: 
Image icon Example to add a new "test" login won't save.
Image icon Version of Norton Password Manager App
Labels: Norton Password Manager, Add Login
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Re: Updated Password Manager App won't allow new or edits to logins/passwords

Gepostet: 2022-09-07 | 08:29 · Permanenter Link

Hi,

This issue is fixed in version 8.0.1.2787 for Android and 8.0.1.114 for iOS.

Please update to the latest version from the appropriate store and let us know if you still face any issues.

Thanks,

Aravind V

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Re: Updated Password Manager App won't allow new or edits to logins/passwords

Gepostet: 2022-08-16 | 18:47 · Permanenter Link

I just tested with the new ver 8.0 and did not have trouble creating a test login. What I also tested because of what I see in your image, was creating a login without filling in the URL for the website you want the login. With no URL filled in I also could not create the entry. 

So as indicated by the * in the URL entry box, it is a required item to create a login to save. 

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Re: Updated Password Manager App won't allow new or edits to logins/passwords

Gepostet: 2022-08-17 | 07:26 · Permanenter Link

Thank you for the reply. I have also confirmed this works as a workaround. You can fill in anything on the URL line and it will allow you to save the new or edited login entry.  However, I have used this app for years and never filled in anything on the URL line. It really should not be required and I hope this will be removed as a required field in the next update to the Norton Password Manager App.

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Re: Updated Password Manager App won't allow new or edits to logins/passwords

Gepostet: 2022-08-17 | 07:28 · Permanenter Link

As an aside, I see your last line about "Export/Backup your Norton Password Manager data."

How do I do that? 

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Re: Updated Password Manager App won't allow new or edits to logins/passwords

Gepostet: 2022-08-17 | 07:58 · Permanenter Link

What would you use a login with no website associated with it? If the app allowed this kind of 'blank' entry in the past, the latest version may have changed that behaviour.

As for the Backup in my signature, that no longer seems to be a valid option. Norton Password Manager, NPM, used to store the vault locally on the user's computer. At that time, Norton had a feature in the NPM app where you could create a manual backup of the vault contents. But since this local vault has been replaced with the cloud based storage of the vault, Norton has also removed the ability to export the vault. I have just kept forgetting to change my signature. But I will do it now. Thanks for the nudge.

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Re: Updated Password Manager App won't allow new or edits to logins/passwords

Gepostet: 2022-08-17 | 08:58 · Permanenter Link

Thanks for the reply. Just to clarify. I only use the password manager app on my phone.  I don't want to use it with the Norton browser for login so I don't turn on the auto login option. It is mostly to login to Apps.  I just want to use it as a Vault to lookup my passwords for things... sometimes these are not even website passwords but can be lock combinations, etc.  Then I might copy and paste into where I am logging in whether it be an App or a website or whatever. I really don't want to have to fill in a URL when I never use it. I understand now I can just type a dummy character for URL but this seems like an unnecessary feature to force the user to fill in URL when this whole thing is just a "Vault" for information. The App has always allowed a blank for URL up until now.

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Re: Updated Password Manager App won't allow new or edits to logins/passwords

Gepostet: 2022-08-28 | 22:44 · Permanenter Link

Hi All,

Thanks for sharing your feedback.

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Re: Updated Password Manager App won't allow new or edits to logins/passwords

Gepostet: 2022-09-07 | 08:29 · Permanenter Link

Hi,

This issue is fixed in version 8.0.1.2787 for Android and 8.0.1.114 for iOS.

Please update to the latest version from the appropriate store and let us know if you still face any issues.

Thanks,

Aravind V

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