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Time limitation also counts, when the Samsung M12 is turned on but not used actively [Norton family parental control]

Hello all,

my child's time limit is consumed, even if the smart phone is not used. But the screen safer is on.

So I end up elongating the usage time every day first thing in the morning.

Is there a way to fix this?

Thank you.

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Re: Time limitation also counts, when the Samsung M12 is turned on but not used actively [Norton family parental control]

Hi,

Welcome to Norton Family forum. 

I have sent a private message with suggestions to fix this issue. Could you please check

Thanks and Regards,
Abhilash

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