I recently bought 'Norton Family' - I have been very disappointed - I get an email notification every day saying 'permissions have been turned off' ie my son is doing something on his phone to turn controls off - he is not very IT savvy so I am not sure how this is so easy to do??
Even before he figured out how to do this, he was still able to use Spotify at all times even when his phone was supposed to be locked. Therefore 'Norton Family' has never been much help at all.
I spoke to my son about this and he told me it's very easy to 'glitch' things by just pressing very fast on an app eg WhatsApp - he can then still use it even if the phone is 'locked'.
Also I have never been able to see a list of videos he has watched.
I would like a refund for my subscription as it is totally pointless having it. How do I go about this?