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Getting Support

Gepostet: 2022-10-28 | 14:32 · 1 Antwort · · Übersetzung:

I have been trying for 30 minutes to open a support ticket for my Norton 360.  I get to a page headed Contact Norton Support, nothing works, I click "I still need help", it goes to a page "Sign In" (even though I actually appear to be signed in) , I click that and it goes back to the Contact Norton Support page, nothing I do will get me any further.

Can anyone please tell me how to actually open a support ticket? 

Thank you

Labels: Customer Support Feedback

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Re: Getting Support

Gepostet: 2022-10-28 | 15:04 · Bearbeitet: 2022-10-28 | 15:22 · Permanenter Link

FWIW ~ as test: Chat Support (from my location) from Edge okay...my side.

Please clear browser cookies n' cache.
Maybe, try another browser. 
Please turn off VPN.
Please Sign In to your Norton account.
Please allow all Norton pages content.

In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent"

What's your geo-location/country?
Maybe, I can post Norton Support phone number, if you want. 

~ my reason for allowing all Norton pages content:

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