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Norton Product Customer Support Needs a Complete Overhaul

Gepostet: 2022-11-26 | 18:32 · 2 Antworten · · Übersetzung:

I'm not only fed up with the Norton 360 product I purchased not functioning properly but trying to get the right customer support person to try and resolve the issues I encounter has been near impossible.  You get transferred around, then when it sounds like someone answers nobody talks back.  For a global company that provides 24/7 support, I shouldn't have a 30-minute wait to chat with an agent on a Saturday evening.  Unfortunately, I'm past my 60-day annual subscription refund period so I'm out $200, but I'll find another solution that is proven reliable product and customer service.

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Image icon Norton Subscription Cancellation Request Waittime 1126229PM.png

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Re: Norton Product Customer Support Needs a Complete Overhaul

Gepostet: 2022-11-30 | 09:29 · Permanenter Link

Hello JBLT. I've asked for your attachment to be removed as it contains your case number with Norton and is considered PII. I'm also forwarding this threads link to the Norton team for review. My hope is someone will be pro-active and handle this for you in a timely manner.

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
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Re: Norton Product Customer Support Needs a Complete Overhaul

Gepostet: 2023-01-18 | 17:27 · Permanenter Link

The best answer is just to cancel at this point. Thats the solution