I have been a Norton customer for about 30 years with only one Windows device. I have used auto-renewal for most of those years. A recent search of my account history over the last seven years revealed Norton continued renewing Security Premium at the same time they renewed Internet Security, (which was replaced by 360 Deluxe in 2019), all on ONE device. With all the company name changes and software name changes, I did not realize the duplicates were occurring. I do not know how long beyond the last seven years these duplicate renewals have occurred. I cannot tell which of the two security programs is actually running in my Windows 10 desktop. I can tell I have been charged for two security programs for at least seven years with a considerable amount of money wasted.
How do I get my account fixed, and is there any financial responsibility to be corrected by Norton?