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Gepostet: 2022-12-24 | 08:59 · 11 Antworten · Permanenter Link · Übersetzung:
Hi I'm trying to log in to the secure VPN on my desktop but i cant get past the recaptcha as it cuts the bottom of the box off as the window is too small and unable to scroll once the recaptcha box is open.
Anyone else had this?
Its very frustrating worked fine setting it up on my phone but not the desktop.
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Gepostet: 2022-12-24 | 23:31 · Permanenter Link
I have the same problem. When i try to sign in norton secure VPN, a recpatcha screen appears but it's too small. I cannot click on verifiy button since it doesn't exist (out of window).
Gepostet: 2022-12-25 | 05:29 · Permanenter Link
This issue is usually the result of having display settings set to more than 100% scaling. Norton has had issues with not allowing window resizing so this would not happen. Try setting your displays back to 100% to see if that is what is happening.
Gepostet: 2022-12-25 | 10:15 · Permanenter Link
Gepostet: 2022-12-25 | 10:33 · Permanenter Link
Unfortunately no change. The problem persists. 
Gepostet: 2022-12-30 | 05:05 · Bearbeitet: 2022-12-30 | 05:14 · Permanenter Link
With the VPN window selected if you hit the tab key does it highlight the selectable squares with an orange outlined box? If you then press tab several more times it should scroll through the selectable boxes until you reach the verify button. This worked for myself. Hope it will help others too. Norton, make the login window larger for desktop users. Scaling options are not a solution.
Gepostet: 2022-12-31 | 08:01 · Permanenter Link
I have the same issue of the recaptcha window being too small (the bottom three boxes are cut off, and the submit button does not show), and not resizeable. My display is set to 100%. It was only through the tab suggestion that I could finish selecting images, submit, and get through sign-in and setup of the VPN. Norton really needs to fix this problem, as that is not an intuitive solution for most users.
Gepostet: 2022-12-31 | 09:01 · Permanenter Link
Thank you this has sorted it.
Amazing how bad a big company like Norton is at something so little.
Gepostet: 2022-12-31 | 14:11 · Bearbeitet: 2022-12-31 | 14:12 · Permanenter Link
Not being a programmer, I can only suggest that maybe the Captcha windows are pre programmed by the Captcha developers. Maybe they do not allow resizing??????
Gepostet: 2023-01-01 | 23:15 · Permanenter Link
I am also having the same too many times.
Gepostet: 2023-01-04 | 15:47 · Permanenter Link
Thank you for the solution. The CAPTCHA still doesn't work properly. I had to use the tab hint as well as get a one-time password before
I could get it to work.
Gepostet: 2023-01-14 | 08:19 · Permanenter Link
There is a new version of the standalone Norton Secure VPN that is supposed to address the Captcha window size. See this Norton Product Announcement blog.
Re: Recaptcha issue
Gepostet: 2022-12-30 | 05:05 · Bearbeitet: 2022-12-30 | 05:14 · Permanenter Link
With the VPN window selected if you hit the tab key does it highlight the selectable squares with an orange outlined box? If you then press tab several more times it should scroll through the selectable boxes until you reach the verify button. This worked for myself. Hope it will help others too. Norton, make the login window larger for desktop users. Scaling options are not a solution.