Within the last two weeks, something has changed in Norton 360 that results in my inability to log into a paid service I use (SurveyMonkey). I have used this service for many years, with no problems, but about two weeks ago I lost the ability to log into the site. I have turned off Auto Protect and Firewall- still cannot log into site. I have white-listed the domains that SM provided, turned off all traffic blocks, and tried multiple browsers- still cannot log in. I uninstalled N360 and rebooted my PC, and I was able to log into the site without any problem.
I have run out of things that I can do to allow access to the web site (I can get to the site itself, but when I enter my password to log in, I get a connection error message generated by the site). Technical service at SurveyMonkey has been less than helpful. Any thoughts or help would be appreciated.