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Password area not showing when signing into Norton on FireFox

Gepostet: 2023-02-15 | 07:50 · 2 Antworten · · Übersetzung:

When I sign in to Norton 360 in my FireFox browser there is no area showing to enter the password.  I have to enter my username and hit the tab until the line under username turns blue then enter my password----but it still does not show the password area whether or not I enter it.  I have a screenshot but can't screenshot the blue line because it is removed each time I try to screenshot it.

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Re: Password area not showing when signing into Norton on FireFox

Gepostet: 2023-02-15 | 09:22 · Bearbeitet: 2023-02-15 | 09:24 · Permanenter Link

Tick the reCAPTCHA "I'm not a robot" box first, then click "Continue."  When they introduced reCAPTCHA recently, you needed to enter your password first, but then after promising that you are not a robot, it would make you re-enter the password again.  That has been fixed.

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Re: Password area not showing when signing into Norton on FireFox

Gepostet: 2023-02-15 | 12:26 · Bearbeitet: 2023-02-15 | 12:26 · Permanenter Link

I've tried that and still, the password area will not show. I just type in the password anyway blindly, but there's have to be a reason it is not showing.  It's not too much of a problem except when I use my mobile device. It's hard to get to the password area without seeing it.  I have to try several times.  I did a recording of it, so you can clearly see the issue, but the forum doesn't allow the file type (.mp4)

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