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Norton 360 Premium — Installation a Nightmare

We are trying to set up a brand new Dell XPS 8950 computer running Microsoft Windows 11.

We purchased a subscription to Norton 360 Premium v 22.23.1.21 and are trying to install it.

The Downloader deposits the application files into our Downloads folder, and then it starts to Install.

However, at the very same time it starts to run an Uninstall in another window.  The two operations are in conflict and we can’t seem to cancel either one.

My husband has been on hold for over 30 min with “Norton Support.”  No help there!

I wish I could send screenshots, but we haven’t got the machine set up to a point where I can find where the Snip Tool is.

Any ideas about what is going on here?

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Re: Norton 360 Premium — Installation a Nightmare

@Ms_Jane_Doe I'm following up to see if you've gotten things straightened out.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
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Re: Norton 360 Premium — Installation a Nightmare

Thank you for your reply!  Actually, my husband had already uninstalled the McAfee before the Norton "install/uninstall" nightmare happened.
He finally got a live body on the Norton Support line.  That person was given remote control, performed some operations and deleted some files.  He/she then talked my husband through a re-install of Norton 360 Premium, which was finally successful.
I still don't know what caused the problem, or what the Norton person did to fix it, but at least it appears to be solved now.
 

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Re: Norton 360 Premium — Installation a Nightmare

Good new indeed. Sorry I couldn't have been of more assistance in the short time given. Lets us know if we can help in the future.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

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