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Norton 360 Ultimate Plus with Norton Lifelock

 I have Windows 11 and use Microsoft Edge for my browser - both are updated frequently. My software is Norton 360 with Norton Lifelock Ultimate Plus. My problem is that I cannot access information in the Protection Report generated by Norton Lifelock. I have had an ongoing problem trying to read my credit scores, but since updating to the latest version that I am aware of, I also cannot access my dark web information. I have recently received an email in regard to the dark web. As usual, Norton Support was not very helpful!