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I just allowed Norton to install updates and the configuration of my computer changed. I lost access to my other login and I've been logged out of everything that is not microsoft. Can I uninstall the updates? what do i do now???

Gepostet: 2023-07-16 | 09:56 · 4 Antworten · · Übersetzung:

Labels: LiveUpdate, Google Chrome, My Norton, Pop-up, Smart Scan, Uninstall, Windows 10, Customer Support Feedback

Antworten

Danksagungen0

Re: I just allowed Norton to install updates and the configuration of my computer changed. I lost access to my other login and I've been logged out of everything that is not microsoft. Can I uninstall the updates? what do i do now???

Gepostet: 2023-07-16 | 10:14 · Permanenter Link

What Norton product are you using? Norton 360 does not make changes to your Windows configuration.

Norton Utilities Ultimate, NUU, might make some changes, but I have not seen any settings in NUU that would affect user accounts.

Danksagungen0

Re: I just allowed Norton to install updates and the configuration of my computer changed. I lost access to my other login and I've been logged out of everything that is not microsoft. Can I uninstall the updates? what do i do now???

Gepostet: 2023-07-16 | 11:08 · Permanenter Link

Frankly, I'm not sure.  I was hoping I could get tech support to assist, but...I just clicked on something that 'sounded' familiar to me. I have Norton 360 Deluxe Plus 1.  All I know is I had two accounts on my computer and all was well; after the restart, EVERTHING changed and it looks like it did when I first purchased it - with only my old hotmail Microsoft information accessible.  It's rattling.

Danksagungen0

Re: I just allowed Norton to install updates and the configuration of my computer changed. I lost access to my other login and I've been logged out of everything that is not microsoft. Can I uninstall the updates? what do i do now???

Gepostet: 2023-07-18 | 06:29 · Permanenter Link

I sounds like a system reset might have been prompted for some reason. This is nothing to do with your Norton 360 product.

Maybe @SoulAsylum  will have some insight into what you may have seen.

Danksagungen0

Re: I just allowed Norton to install updates and the configuration of my computer changed. I lost access to my other login and I've been logged out of everything that is not microsoft. Can I uninstall the updates? what do i do now???

Gepostet: 2023-07-18 | 10:01 · Bearbeitet: 2023-07-18 | 10:03 · Permanenter Link

@peterweb Thanks for the tag, hoping we can assist and find out what has taken place with this. Please allow us to ask for some basic information to assist better, if you will, please be very specific with answers as they will be important in helping. Thanks in advance:

** Do you have another computer where you can successfully log into without issues with your Windows account and/or another secondary account? 

Please note: Please DO NOT post any Personally Identifiable Information(PII) such as your email address, product keys or phone number, etc. in your posts:

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

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