after calling and approving a norton tech control my device (he did what I have to do on a regular basis / turn it back on). I've uninstalled and reinstalled the app. I open the app it says under "Security" - attention required. I open "Security" it says Norton 360 needs permissions to enable important security features - permission setup - turn on - accessibility - norton 360 needs permissions to collect data about web sites visited and apps viewed on google play - (then to "Accessibility" Norton 360 service is OFF. Norton 360 service - "Use Norton 360 Service to ON - Allow Norton 360 service to have full control of your device? - Allow. I went through all the permissions and allowed Norton complete control of everything. No matter what I do I have to do this over and over. I turn it on, use the phone, recheck and Norton 360 services security requires attention have to go through this process every time I check.