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Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-05 | 15:28 · 27 Antworten · · Übersetzung:

I have been using the paid app Calls Blacklist (CBL) on my Android phones for years with no issues. Now today Norton 360 has ID d CBL as Malware. I tried clearing the cache and data in 360, still ids CBL as malware.

What's up? I Norton 360 wrong and Calls Black list is safe? If so, how do I stop the very annoying notifications from 360 every couple of hours that CBL is malware? If CBL is malware, what changed?

Thanks

Grumpy

Labels: Android

Antworten

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-05 | 16:11 · Permanenter Link

Clearing cache and data is not always enough. Try clearing those again and then restart your device. 

What device and Android version are you using?

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-05 | 16:18 · Permanenter Link

I did restart after clearing cache and data, sorry I didn't mention that earlier.

Galaxy S20 5g phone, Android 13, up to date. Unlocked phone on Verizon Network.

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-05 | 16:49 · Permanenter Link

Try uninstalling 360, restart your device, and then reinstall 360 and test again. 

If that does not help, you can report false positive indications here   https://submit.norton.com/?type=FP

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-05 | 18:26 · Permanenter Link

Peterweb

Thanks for reinstall advice. NG

Especially thinks for the submit issue link. Submitted issue to Norton, we'll see what they say

Thanks again

Grumpy

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-09 | 16:36 · Permanenter Link

Submitted issue to Norton 5 days ago, nada.

About ready to look for another provider.

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-09 | 16:56 · Bearbeitet: 2023-08-09 | 16:56 · Permanenter Link

Please share Submission ID

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-09 | 18:29 · Permanenter Link

 I see others have posted sub ids, so I'll assume its ok.  abdb668f-6560-486d-b46f-61bf48f8b510

Just checked, says in progress.

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-09 | 18:40 · Bearbeitet: 2023-08-09 | 18:43 · Permanenter Link

We'll try to call attention: 
https://submit.norton.com/?type=CHECK&submission_id=abdb668f-6560-486d-b46f-61bf48f8b510

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-09 | 18:47 · Permanenter Link

Appreciate it. Thanks.

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-10 | 04:59 · Permanenter Link

Hello @GrumpyOldTimer7, upon further analysis we have verified your submission and removed the detection from our products. Please verify and let us know if you still experience the issue.

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-10 | 05:18 · Permanenter Link

So, after I got above (just now) that Calls Blacklist (CBL) was no longer considered malware, my Galaxy s20 Verizon 5g Norton 360 was still showing CBL as malware. I restarted the phone, still MW. Then cleared all data and cache and restarted phone, set up 360 again, still MW.

So, do I need to do something else to get my install of 360 up to where you think it should be, that is CBL will not show as  malware?

Please advise. Very frustrating.

Grumpy 

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-10 | 05:37 · Permanenter Link

Hello @GrumpyOldTimer7, thank you for your quick response and feedback. Please share the version of your Norton 360 app and a screenshot of the detection. We'll then review the detection again.

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-10 | 06:02 · Permanenter Link

OK version is 5.67.0.230802003 Norton 360 premium

Screen shot att.

Dateianhang: 
PDF icon 360 CBL Malware screenshot.pdf
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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-10 | 06:29 · Permanenter Link

Thank you for the additional info. We have just removed a detection from one more file of the Calls Blacklist app. Could you please share the app version as well? We'll verify more versions but knowing the one you have installed would be helpful.

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-10 | 07:33 · Permanenter Link

OK version is 5.67.0.230802003 Norton 360 premium

Galaxy s20 5g unlocked on Verizon

Android 13, up to date

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-10 | 07:38 · Permanenter Link

Is there any option in the Calls Blacklist app to see its version please?

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-10 | 07:56 · Permanenter Link

Sorry, I thought you wanted the 360 version.

Calls Blacklist PRO version is 3.3.8, last updated 10/3/22

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-10 | 08:06 · Permanenter Link

FYI, I just checked and getting same malware alert in 360 on wife's Galaxy a14 5g. Same Android, 360 and CBL software and versions.

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-11 | 19:50 · Permanenter Link

Hello tomas

Any up date on this issue?

Thanks

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-15 | 06:51 · Permanenter Link

Why is there no more info about this?  Looks like last post was on 8/11.  
Same issue here with my Pixel 4 and my wife's Pixel 6a.  I have also tried everything mentioned in the above posts to no avail. I've updated definitions and reloaded...nada.
Obviously a false positive.  Why has this not been dealt with by now?
?????

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-15 | 07:09 · Permanenter Link

We'll try to call attention: 

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-15 | 07:12 · Permanenter Link

Thanks
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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-15 | 19:49 · Permanenter Link

Thank you

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-16 | 01:19 · Permanenter Link

Hello @WildPony and @GrumpyOldTimer7,

We have made further changes in our definitions regarding this app. Our tests show downloading the app from Play Store does not trigger the detection now. Please verify and if you still experience the detection, share the screenshot of the detection. 

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-16 | 03:31 · Permanenter Link

I just checked this morning after seeing the email and the above message and I'm all good here now.  It is not flagging Calls Blacklist as malicious any longer.
It seems to be working fine now.
THANK YOU! 

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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-16 | 05:47 · Permanenter Link

Calls blacklist no longer showing up as malware on either of our phones. I did have to run a new scan on one phone to correct the problem. thanks for resolution on this issue.
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Re: Norton 360 IDS Calls Blacklist as Malware

Gepostet: 2023-08-16 | 07:33 · Permanenter Link

Thank you both for confirming.

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