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False subscription merge promise by customer support executive and denying late

Gepostet: 2023-08-11 | 11:48 · Bearbeitet: 2023-08-11 | 11:57 · 3 Antworten · · Übersetzung:

I was a user of Norton I still have 710 (~2year) days left, But as I bought a new key as it was on sale I just wanted to check the validity and genuinty. While talking to norton support they promised me that If i add the new key my subscription would be extended without losing any day, after repeatedly asking this and making sure only I had added they new key, after activating the support executive said the maximum subscription is 4 years only so she asked me to contact after 2 years so that she can add the remaining 710 days. But when I am contacting now the norton support are declining to add the days which were initially not added due to maximum days limitation. I tried multiple times contacting support, even they promise me to give a callback but I never got a callback. How can norton scam people who are paying for key and deny the promise they have made. 

Funniest thing is, support agent provides me invalid numbers and ask me to post in community for resolution.

I have all the proof for all the conversation, attaching the original chat here. Why should I suffer for discrepancies on norton site

CASE IDs: 64049787 (initial) -> 79408029 (follow up) -> 79433623 (follow ups, follow up)

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Dateianhang: 
Image icon Norton Chat Support - Copy_Redacted_Page_1.png
Image icon Norton Chat Support - Copy_Redacted_Page_2.png
Image icon Norton Chat Support - Copy_Redacted_Page_3.png
Image icon Norton Chat Support - Copy_Redacted_Page_4.png
Labels: Subscription, Tech Support Scams

Antworten

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Re: False subscription merge promise by customer support executive and denying late

Gepostet: 2023-08-27 | 14:31 · Permanenter Link

I paid for a new subscription on 08/26/2023 and it still says that I don't have any protection. I will get another company from Best Buy to furnish me with protection and I'll dispute the charges for Norton on my credit card. Sorry company that I'm dealing with. 

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Re: False subscription merge promise by customer support executive and denying late

Gepostet: 2023-08-27 | 14:41 · Bearbeitet: 2023-08-27 | 14:44 · Permanenter Link

Dianne Roberson:

I paid for a new subscription on 08/26/2023 and it still says that I don't have any protection. 

paid who? Norton direct or third-party? 
what says you don't have protection? 

Enter your Norton product key
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/v89978947 

Download and install your Norton device security
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20090708112600EN

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Re: False subscription merge promise by customer support executive and denying late

Gepostet: 2023-08-27 | 14:52 · Permanenter Link

skp:

I was a user of Norton I still have 710 (~2year) days left, But as I bought a new key as it was on sale I just wanted to check the validity and genuinty. While talking to norton support they promised me that If i add the new key my subscription would be extended without losing any day, after repeatedly asking this and making sure only I had added they new key, after activating the support executive said the maximum subscription is 4 years only so she asked me to contact after 2 years so that she can add the remaining 710 days. But when I am contacting now the norton support are declining to add the days which were initially not added due to maximum days limitation. I tried multiple times contacting support, even they promise me to give a callback but I never got a callback. How can norton scam people who are paying for key and deny the promise they have made. 

We'll try to call attention to your issues.  

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