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how do i cancel my subscription?

I want to cancel my membership



Re: how do i cancel my subscription?

To cancel your subscription, just go into your Norton Account and be sure that you have turned off Automatic Renewal for your subscription. Also be sure you remove your payment information from your Norton Account to ensure there is no chance of a problem with the Auto Renewal cancellation.

Unless your purchase  was within 60 days, there is no refund available.


Re: how do i cancel my subscription?

Installed software on Aug 26th didnt work. Tried yesterday tp fixed it. My bank acct says you charged me 31.78,39.99,23.80 still got viruses I want these amounts refunded

Re: how do i cancel my subscription?

There is no one in these forums that can access your Account or payment information.

As you seem to have multiple payments taken, you will need to contact Norton Support to have them straighten this out.   www.norton.com/contactcs   If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.


Re: how do i cancel my subscription?

I was just wondering how you know for sure that automatic renewal is off?  It doesn't plainly say that you have it turned off, so I just want to make sure before I get surprised with a bill.


Re: how do i cancel my subscription?

Learn more about your automatically renewing subscription

Stop your Norton subscription from automatically renewing

Norton annual and monthly subscription refunds

Cancellation & Refund Request

Please check your Norton account to manage licenses / subscriptions.

Please check your Norton account to confirm ... automatic renewal is Off ... and no billing information. 

MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with automatic renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

NortonLifeLock Cancellation and Refund Policy

Member Services & Support

Contact Norton Support > Contact methods:

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