Subscribed to Norton 360 for many years and never had renewal problems like this before. First, I'm an American living in Japan. While I speak Japanese, I am not fluent but almost everything Norton sends me switches to Japanese and the option to change language disappears. Then, Norton wanted me to update my billing information. I did several times and saved it. Norton successfully pinged my credit card account several times. But I kept getting notifications that my account was about to expire. And now it has. All my attempts to get Norton's subscription services to communicate with me have failed. I am very hard of hearing so "chat" is not an option. I'm here as a last resort. If this fails too, I'll look for another protection service that is willing to work with its customers. Extremely disappointed.