I run Windows 11 Pro and use Chrome. All drivers and BIOS are current. After a recent hardware upgrade, my system keeps rebooting. I have a Dell XPS laptop, connected to a Thunderbolt docking station. I run ethernet through the docking station. I have an external monitor connected through the docking station. I've uninstalled and reinstalled Norton. Couple of different scenarios I've narrowed down where system is rebooting. VPN seems to be the conflict. I've run hardware diagnostics. Everything checked out fine. Also run operating system diagnostics, all checked out. No issues found. No registry issues. All drivers current.
VPN began causing conflicts around mid August - after a Windows 11 update. I watch live/recorded streams from a service I subscribe to (it is NOT a TV service) and it stopped working when VPN is running. Only works without VPN. I tried switching VPN regions. That seemed to work for a few seconds, before stopping again.
As for the random system reboots - this happens throughout the day, and no less than 6 times a day, making it not only difficult to work, but exceedingly frustrating.
Here's the difference when it comes to VPN:
System start up, let VPN run at startup
Open chrome (opens to NYTimes)
Read news stories. Start a video in a news story. 9 times out of 10, system will reboot.
System start up, manually turn off VPN.
Open chrome (opens to NY Times)
Manually turn on VPN.
Read news story. Start a video in a news story. Video plays.
Open a .pdf. System may reboot at this point.
I've run diagnostics on the operating system and hardware. Everything came back fine. No hardware or software issues. I used to be able to watch Live video streams with VPN on in a service I subscribe to (it's an investment service - not a TV streaming service), but now I can't unless I turn VPN off. It seems everytime there's a BIOS update, it seems like Norton chokes on somthing. When I recently reinstalled Norton, a bunch of updates installed. I thought it was odd since I should be getting auto updates. Not that it made any difference, my system is still rebooting randomly throughout the day.
If anyone can shed any light on what the issue might be, I'd be grateful. The only thing I haven't done yet is a clean Windows 11 Pro install. I bet you can guess how excited I am about the prospect of doing that!