I have been on Norton chat for 2 sessions and got same information. Remove Norton from device and reinstall and this will update Licenses on our Norton account. It seems that is the only solution they know to suggest fixing the problem. I did as instruct, and the results are the same. Our Norton account shows out of date information as compared to what is active on each of our devices. Plus, one of the active devices on our account does not have current information for I don't know what actual iPhone is on the Norton account.
It appears that all Norton products are running on our devices, but I don't know what to do to correct this information on the Norton account. I have 5 licenses and Norton account reflects we are using 3 licenses while actually we have it installed on 4 devices.
Should I be worried about this disparity? I am about to the point of cancelling all and starting with another company due to this inadequate support.