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Gepostet: 2023-09-18 | 12:09 · 13 Antworten · Permanenter Link · Übersetzung:
My account shows
Trusted devices
This is not a trusted device and then it says I have 40 trusted devices..... I have no idea how to view the devices or even make a device trusted. Can anyone help?
Gepostet: 2023-09-19 | 18:03 · Permanenter Link
I too got a message that the device wasn't trusted and there were 20 trusted devices. It gives you the option to delete them all but no option to list them. I would think that should be a high priority.
Gepostet: 2023-09-20 | 09:23 · Bearbeitet: 2023-09-20 | 09:27 · Permanenter Link
Curious, when I read "Trusted Devices". I'm thinking 2FA.
Caveat: I'm not Mac user nor use 2FA with my Norton account.
Sorry, if my thinking is off-base.
Kelly Renee:
My account shows Trusted devices
This is not a trusted device and then it says I have 40 trusted devices..... I have no idea how to view the devices or even make a device trusted.
Two-factor authentication for your Norton account?
https://support.norton.com/sp/en/us/home/current/solutions/v100023155
R U referring to trusted devices that use your Apple ID on Mac?
https://support.apple.com/guide/mac-help/add-or-remove-trusted-devices-mchl2310b175/mac
confused:
I too got a message that the device wasn't trusted and there were 20 trusted devices. It gives you the option to delete them all but no option to list them.
~ message from Norton?
Sorry, if my thinking is off-base.
Gepostet: 2023-09-20 | 12:49 · Permanenter Link
Gepostet: 2023-09-20 | 12:52 · Permanenter Link
Gepostet: 2023-09-20 | 13:16 · Bearbeitet: 2023-09-20 | 14:11 · Permanenter Link
Kelly Renee:
@bjm_. Thanks for sharing your thoughts. The trusted devices are a function of Norton as far as I can tell. When I log into Norton it asks if I want to trust this device. I often select yes however every time I open the app it requires me to log in so clearly something isn’t working as designed. I wonder if all those times I selected “Trust this device “ leaves an impression another device has been trusted…. Hmmmm
~ and you have Two-Factor Authentication for your Norton account setup?
Two-factor authentication for your Norton account?
https://support.norton.com/sp/en/us/home/current/solutions/v100023155
R U signing in from a browser or from Norton 360 UI?
IIRC > when I had Two-Factor Authentication setup. "Trust this device" meant...I won't be challenged for second factor authentication when signing in to my Norton account from this device. I was never able to get 2FA working when signing in from my Norton 360 UI...so, I gave up on 2FA for my Norton account.
Gepostet: 2023-09-20 | 13:19 · Permanenter Link
fwiw ~ I found my old thread
https://community.norton.com/en/forums/trust-device-0
Gepostet: 2023-09-20 | 14:47 · Bearbeitet: 2023-09-20 | 15:43 · Permanenter Link
Kelly Renee:
I wonder if all those times I selected “Trust this device“ leaves an impression another device has been trusted
I imagine "Trust this device" is held in a persistent cookie. "Trust this device" works...my side...in the same browser session. Meaning, I can Sign Out/Sign In 'my.norton.com' sans second factor challenge in the same browser session.
I'm not knowingly clearing cookies...closing/cycling browser appears to clear cookie holding "Trust this device"...my side. Sign In 'my.norton.com' from new browser session. I am, again, challenged for second factor.
@Kelly Renee
as test: 2FA setup + allow 3rd party cookies
testing on same device + selecting "Trust this device" on same device = 9 trusted devices
Gepostet: 2023-09-20 | 15:01 · Bearbeitet: 2023-09-20 | 15:32 · Permanenter Link
Gepostet: 2023-09-20 | 16:07 · Permanenter Link
fwiw ~ my testing was from Chrome...but, I'm getting same "exceeded the number" message from Edge & Firefox. So, "exceeded the number" message is from Norton side. IDK
Gepostet: 2023-09-21 | 13:17 · Bearbeitet: 2023-09-21 | 13:49 · Permanenter Link
re: "exceeded the number"
Chat Support told me to wait 4-5 hours. I waited 10 hours.
Sign In at 'my.norton.com'
Gepostet: 2023-09-21 | 13:49 · Bearbeitet: 2023-09-21 | 14:00 · Permanenter Link
Sign In at 'support.norton.com' with backup code
"Trust this device" on same device = 10 trusted devices
Gepostet: 2023-09-21 | 14:25 · Permanenter Link
Sign In at 'support.norton.com' with backup code
"Trust this device" on same device = 11 trusted devices
Gepostet: 2023-09-21 | 14:28 · Bearbeitet: 2023-09-21 | 14:41 · Permanenter Link
Remove all = This is not a trusted device
Turn off = Turn off Two-Factor Authentication
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