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Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-02 | 15:10 · 25 Antworten · · Übersetzung:

I've been trying for over an hour to reach customer support. I signed in to my account and filled out the form to chat with an agent. When I click on ''chat now'', the system brings me right back to the form! I'm paying for this service and it's impossible to get help when I need it. I also cannot find the telephone number for Norton Canada, so I'm stuck! How do I reach someone? Please help

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-02 | 15:19 · Bearbeitet: 2023-10-02 | 15:42 · Permanenter Link

Canada (English)

Canada (French)

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-02 | 15:25 · Bearbeitet: 2023-10-02 | 15:30 · Permanenter Link

Please allow all Norton pages content.
Please turn ad/content-blocker & VPN off.  
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 
Please allow all Norton pages content in order to provide the best experience possible.

When you're in a Chat session.  
Just click any presets until you see "Something else" &or you can type your message. 
for example:  "Live Agent".  

I used to post....

  • In Chat dialog click "Manage my account" => click "Something else" => type "Live Agent" => until you see "I am transferring you to a specialist for further assistance". 

.... but, the last time I was in a Chat Session.  I was able to type "Live Agent" in the first dialog...then after a few Kate messages.   I was able to see "I am transferring you to a specialist for further assistance". 

https://community.norton.com/en/comment/8546876#comment-8546876

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-02 | 15:37 · Bearbeitet: 2023-10-02 | 15:41 · Permanenter Link

Norton Official Support is via Chat or Phone.  No Email support.

Contact Norton Support 

Contact methods:

If the suggested topics do not help.  
My topic is not listed above =>
[Search for more solutions] => 
I still need help =>
Sign In =>
Chat Now =>
View Phone Number =>

Maybe, Norton Community can help? 
Norton Community does not have access to your Norton account, subscription nor payment details. 
Please Contact Norton Support regarding your Norton account/subscription/payment.
Please see your Norton account to manage licenses/subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please post back progress. 

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-05 | 01:35 · Permanenter Link

There is no more Norton Support. You now have to ask other people here for help.

What other company treats its subscribers so badly?

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-05 | 05:58 · Bearbeitet: 2023-10-05 | 06:06 · Permanenter Link

 Marie06:
I also cannot find the telephone number for Norton Canada, so I'm stuck! How do I reach someone? Please help

@Marie06
Does telephone number for Norton Canada [here] help?

Marie06:
I've been trying for over an hour to reach customer support. I signed in to my account and filled out the form to chat with an agent. When I click on ''chat now'', the system brings me right back to the form! 

Does [this] help?  

Maybe, Norton Community can help.....

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-05 | 06:47 · Bearbeitet: 2023-10-05 | 06:47 · Permanenter Link

The only way you can get Norton to notice you is to cancel Norton and demand a refund, then they will ask why?

You can then reinstall Norton. If you want to.

I also have Spyhunter 5 and Advanced System Repair Pro if I ever feel that way about Norton.

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-13 | 03:32 · Permanenter Link

I am considering switching providers. NORTON is impossible to reach. No live person. ANY SUGGESTONS? 

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-13 | 04:05 · Permanenter Link

Norton is a good product. I have used it pretty much since it come out.

BUT the way they treat customers now is terrible.

I don't know what is wrong in your case but maybe uninstall Norton and reinstall it?

If still nothing, cancel Norton and demand your money back.

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-13 | 05:10 · Bearbeitet: 2023-10-13 | 05:12 · Permanenter Link

rockwall8:

I am considering switching providers. NORTON is impossible to reach. No live person. ANY SUGGESTONS? 

@rockwall8
What happens when you try to reach Chat or Phone Support? 

Please review posted earlier in this thread:

~ regarding Phone Support
Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-13 | 05:53 · Permanenter Link

I live in Spain and to be able to phone outside Spain for even one time, I would have to pay a substantial extra charge for my phone to a higher traiff.

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-13 | 06:23 · Permanenter Link

MikeinSpain:

I live in Spain and to be able to phone outside Spain for even one time, I would have to pay a substantial extra charge for my phone to a higher tariff.

Have you tried Chat Support?  

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-13 | 06:46 · Permanenter Link

My Norton is working OK at the moment. I was pointing that out as when I did try chat, I waited and waited.

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-13 | 07:29 · Permanenter Link

MikeinSpain:

My Norton is working OK at the moment. I was pointing that out as when I did try chat, I waited and waited.

remind me - are you Lima Peru?  

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-13 | 12:34 · Permanenter Link

no idea what lima peru has to do with your answer or inquiry

on the support page i found the chat and phone options , seems the phone option wanted me to sing in, didnt try the chat option

i would try that , either the chat ( if it still works) or the phone number for spain should be list after you sign in or go thru the steps there

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-13 | 14:00 · Bearbeitet: 2023-10-13 | 14:02 · Permanenter Link

MikeinSpain:

I live in Spain and to be able to phone outside Spain for even one time, I would have to pay a substantial extra charge for my phone to a higher tariff.

@MikeinSpain
 

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-13 | 14:06 · Bearbeitet: 2023-10-13 | 14:08 · Permanenter Link

bjm_:

remind me - are you Lima Peru?  

My bad:  I had Lima Peru on my mind.  
https://community.norton.com/en/comment/8547295#comment-8547295 

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-13 | 19:58 · Permanenter Link

That is fun, waiting 30 minutes for an answer that does not come.

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-13 | 22:58 · Bearbeitet: 2023-10-13 | 22:59 · Permanenter Link

MikeinSpain:

That is fun, waiting 30 minutes for an answer that does not come.

Please restate your question/issue/concern/complaint. 

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot
  • Steps to reproduce issue
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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-14 | 06:18 · Permanenter Link

MikeinSpain:

That is fun, waiting 30 minutes for an answer that does not come.

Are you referring to waiting for a Chat agent? If so, the wait times can vary depending on the call volume. You can try varying the time of day when you try to make contact. My personal experience is that the wait times are much less when I try contact later in the day (local time).

If you are referring to waiting on the forum, these forums are being worked by users like you who volunteer our time to try to help others from our experience with the Norton products.

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-14 | 07:49 · Permanenter Link

All is well at present. I was trying to help someone else.

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-20 | 19:52 · Bearbeitet: 2023-10-20 | 19:55 · Permanenter Link

Marie06:

I've been trying for over an hour to reach customer support. I signed in to my account and filled out the form to chat with an agent. When I click on ''chat now'', the system brings me right back to the form! I'm paying for this service and it's impossible to get help when I need it. I also cannot find the telephone number for Norton Canada, so I'm stuck! How do I reach someone? Please help

@Marie06
Does telephone number for Norton Canada [here] help?

Marie06:
I've been trying for over an hour to reach customer support. I signed in to my account and filled out the form to chat with an agent. When I click on ''chat now'', the system brings me right back to the form! 

Does [this] help?  

Danksagungen0

Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-10-20 | 22:37 · Permanenter Link

We are given Chat numbers to believe that Norton gives a damn when they do not.

There is no Support.

Other companies hire people in India. For little money, they do the job, but Norton are too cheap to do that.

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-11-09 | 22:31 · Permanenter Link

Unfortunately I can confirm Norton are impossible to contact, they have robbed me of 65 subscription days and it is impossible to contact the service desk to get it sorted ...don't renew

Aajad B | 7:15 AM

David, Please be assured as I can check you have 65 days left under the subscription of Norton 360 Advance, this turned out to be untrue

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-11-09 | 22:51 · Permanenter Link

dw1:

Unfortunately I can confirm Norton are impossible to contact, they have robbed me of 65 subscription days and it is impossible to contact the service desk to get it sorted ...don't renew

Aajad B | 7:15 AM
David, Please be assured as I can check you have 65 days left under the subscription of Norton 360 Advance, this turned out to be untrue

Since, you appear to quote from a Norton Chat session.  I imagine you were able to contact Norton support? 
Were you able to contact Norton support? 

What happens when you try to contact Norton Chat &or Phone support? 

Please review posted earlier in this thread:

~ regarding Norton Phone support
Maybe, share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?

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Re: Impossible to reach customer support! I'm at my wit's end!

Gepostet: 2023-11-11 | 14:23 · Permanenter Link

Thanks to Norton my problem was resolved, but, the contact issues people are having I have experienced and if transition from one plan to another had been undertaken in a timely manner, I would not have been concerned enough to look and comment in the community blog.