I currently have a subscription to Norton 360 Premium. I received an email from Norton offering me a free upgrade to Norton 360 with LifeLock for the remainder of my current subscription. There's no offer code, just an Upgrade for free button.
Clicking on the link takes me to Norton's website, where it says my cart is empty. I called Norton. They told me the only way I can get the LifeLock subscription is to give them my SS number and DOB. I have to give it over the phone to a person. They claim they can't upgrade my subscription and let me enter the information securely online afterwards.
Has anyone else been in this situation? What did you do? The rep I talked to checked with someone else, and they verified this. I'm wondering if they were all mistaken. If not, this seems like a really bad idea.
I verified the email did come from Norton, and the telephone number I called was for Norton. This wasn't a phishing attempt.