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2023-11-15 - Norton 360 Can't Update Software

See attached png file for screenshot.  Starting 2023-11-15 - Norton 360 Software Updater can't update Microsoft Visual C++ 2015-2019 redistributable to version 14.29.30153.0.  I have a Dell Inspiron, Win 11. 64 bit PC.

Ignore update ??

Antworten

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Re: 2023-11-15 - Norton 360 Can't Update Software

ssadars7:
Ignore update ??

Exclude


as test:
Current Version 14.0.24215.1     | Latest Version 14.29.30153.0
Current Version 14.28.29914.0  | Latest Version 14.29.30153.0
W10 Home 22H2


Update your programs with Norton Software Updater
https://support.norton.com/sp/en/us/norton-360-deluxe/current/solutions/v138894743

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Re: 2023-11-15 - Norton 360 Can't Update Software

fwiw ~ 
Microsoft Visual C++ Redistributable latest supported downloads
Visual Studio 2015, 2017, 2019, and 2022
This table lists the latest supported English (en-US) Microsoft Visual C++ Redistributable packages for Visual Studio 2015, 2017, 2019, and 2022. [...]
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022

File: VC_redist.x64.exe
MD5 checksum: 101B0B9F74CDC6CDBD2570BFE92E302C
File version: 14.38.33130.0

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Re: 2023-11-15 - Norton 360 Can't Update Software

fwiw ~
Do I Need All These Microsoft Visual C++ Redistributables?
https://askleo.com/microsoft-visual-c-redistributables/

Do I need all of these Microsoft Visual CC++ files?
https://www.tenforums.com/software-apps/208842-do-i-need-all-these-microsoft-visual-cc-files.html

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Re: 2023-11-15 - Norton 360 Can't Update Software

the software updater has its flaws

i would trust windows update more

you can view your current version in program list

possible to find it ( not 100% sure if it will) on your update installed list ( windows update installed updates)

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Re: 2023-11-15 - Norton 360 Can't Update Software

Solution: DON'T use Software Updater. It is NOT a mature product in its current form. Users have reported systems not booting after running SU. Allow Microsoft update to push your Windows updates, it will determine whether your system requires files and automatically present them for you. These are the current versions on my system, MS isn't offering any updates for them:

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
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Re: 2023-11-15 - Norton 360 Can't Update Software

software updater can take somthing not all like driver updater can take somthing and windows update can take somthing they are not perfekt to all software updater can se somthing but not all and thats how it is but software update is a good produck but it can just not see all and that how it is and if you is yousing driver updater just remember not update all like motherborth it is the must risky files on the computer but not all on the motherborth is problematich just the must risky like windows hardisk and the must sensetive drive ther is problematch and can crash the computer sound net ect no problem but the must sensetive ther you need a backup

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Re: 2023-11-15 - Norton 360 Can't Update Software

I installed the updates manually (from the MS site as mentioned by bjm_ above). Install worked fine and the Software Updater is happy with the version. But it seems to have now broken Norton Utilities Ultimate. That add-on now crashes when I try loading it, either directly from my Start Menu or from inside Norton 360. Anyone else see that now? Utilities Ultimate could be written using MS Visual C++ and this redistributable update has now broken their compiled version.

I might try a system restore to get this C++ redistributable back to its old version and check if that lets Utilities Ultimate start working again.  

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Re: 2023-11-15 - Norton 360 Can't Update Software

Well, damn it, my Utilities Ultimate isn't working either.  When I try to start it, a screen flashes up and then disappears . . . 

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Re: 2023-11-15 - Norton 360 Can't Update Software

ssadars7:

Well, damn it, my Utilities Ultimate isn't working either.  When I try to start it, a screen flashes up and then disappears . . . 

Did you install?
File: VC_redist.x64.exe
MD5 checksum: 101B0B9F74CDC6CDBD2570BFE92E302C
File version: 14.38.33130.0

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Re: 2023-11-15 - Norton 360 Can't Update Software

@ bjm_: Yes I did.  I uninstalled the Microsoft Visual C++ 2015-2019 redistributable update and restarted - still had the problem with Norton Utilities Ultimate.  I gave up and turned off my computer and went to bed after reading a good book.  This morning, I restarted my computer and all is well !!  Norton Utilities Ultimate ran just fine.

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Re: 2023-11-15 - Norton 360 Can't Update Software

ssadars7:
Ignore update ??

Exclude 

ssadars7:

@ bjm_: Yes I did.  I uninstalled the Microsoft Visual C++ 2015-2019 redistributable update and restarted - still had the problem with Norton Utilities Ultimate.  I gave up and turned off my computer and went to bed after reading a good book.  This morning, I restarted my computer and all is well !!  Norton Utilities Ultimate ran just fine.

@Kevin Rokosh 

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Re: 2023-11-15 - Norton 360 Can't Update Software

Like @ssadars7 this morning my Norton Utilities Ultimate is back working fine! I didn't even restart my computer, only put it to sleep. Very strange behaviour considering, as far as I know, it's still running the same version of Utilities Ultimate, though I didn't check yesterday. Today it reports version 21.4.7.637. I did start it from the menu selection inside Norton 360 and seemed to take longer to open so perhaps it has pulled in an update, but I can't really say.

Re-ran the Software Updater and it's still happy with my manual update of MS Visual C++ Redistributable 2015-2022

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Re: 2023-11-15 - Norton 360 Can't Update Software

Kevin Rokosh:

Like @ssadars7 this morning my Norton Utilities Ultimate is back working fine! I didn't even restart my computer, only put it to sleep. Very strange behavior considering, as far as I know, it's still running the same version of Utilities Ultimate, though I didn't check yesterday. Today it reports version 21.4.7.637. I did start it from the menu selection inside Norton 360 and seemed to take longer to open so perhaps it has pulled in an update, but I can't really say.

Re-ran the Software Updater and it's still happy with my manual update of MS Visual C++ Redistributable 2015-2022

Wow! Thanks for progress update.   

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Re: 2023-11-15 - Norton 360 Can't Update Software

Norton Utilities Ultimate dont get a update before the 23 is finish so no update the problem just fix itself and you can not just get to 23 you need to buy a new key ore ask norton nice to get upgratet to 23 and that is not somthing you justs do becurse they has to say ok to get the new key they has to ask mininum 3 to 4 leader if you is lukey and if you buy to go to 23 you dont get them mix toghether like befor you has to ask nice i got it nice but it is not easy but you get ther soon 23.3 is almost don 80 to 90% so just wait

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