Dieser Thread braucht eine Lösung.
Danksagungen0

AntiSpam OE Hook Launcher

Since ending my paid-for Norton subscription and starting my free Norton subscription that is provided by BT for its internet customers, I keep getting an 'AntiSpam OE Hook Launcher' dialogue box appearing and unless I keep signing in via that box, I am unable to use Outlook.   How do I stop this dialogue box from keeping on appearing?

Antworten

Danksagungen0

Re: AntiSpam OE Hook Launcher

Hello. Give these suggestions a go, please report your progress so we can follow up with things for you.

https://support.norton.com/sp/en/us/home/current/solutions/v132401981

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Danksagungen0

Re: AntiSpam OE Hook Launcher

I have tried the suggestions but the OE Hook Launcher dialogue box still keeps appearing.

Danksagungen0

Re: AntiSpam OE Hook Launcher

Are you using Outlook.com as in Windows, or Outlook 365, or Office Outlook? There are some differences in settings so if we may, I would like to clarify what exactly you are using as a client. Also. Could you please post a screenshot of the dialog for us to review? I would like to see exactly what you are seeing to better assist. Thanks in advance.

Here is how to post a screenshot: https://community.norton.com/en/forums/how-post-image-forums-0

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Danksagungen0

Re: AntiSpam OE Hook Launcher

I'm using client Outlook as provided in MS Office 2013.

Danksagungen0

Re: AntiSpam OE Hook Launcher

Um I'm asking for your screenshot removal due to your email address being visible. Since Norton 360 is installed and I am seeing a Windows Security prompt in your screenshot. I'm finding it very odd that Windows is prompting you for that password. If you haven't ran Malwarebytes to check for possible infection please do. 

For Windows: https://www.malwarebytes.com/

Let see if this Microsoft article provides any results for you: 

https://learn.microsoft.com/en-us/outlook/troubleshoot/authentication/co...

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Danksagungen0

Re: AntiSpam OE Hook Launcher

I have downloaded and run Malwarebytes and it has detected no problems.

I've had a look through the Microsoft article and nothing seemed to be applicable.

Danksagungen0

Re: AntiSpam OE Hook Launcher

This is applicable from the article. Have you done what this suggests without any positive results?

For affected versions of Outlook

If you have an older version of Outlook, change the Logon network security setting to Anonymous Authentication to fix this issue. To do this, follow these steps:

  1. Exit Outlook.

  2. Open Control Panel, and then do one of the following:

    • In Windows 10, Windows 8.1, or Windows 7, click Start, type control panel in the search box, and then press Enter.
    • In Windows 8, swipe in from the right side to open the charms, tap or click Search, and then type control panel in the search box. Or, type control panel at the Start screen, and then tap or click Control Panel in the search results.
  3. In Control Panel, locate and double-click Mail.

  4. Click Show Profiles, select your Outlook profile, and then click Properties.

  5. Click E-mail Accounts.

  6. Select your email account, and then click Change.

  7. In the Change Account dialog box, click More Settings.

  8. In the Microsoft Exchange dialog box, select the Security tab.

  9. On the Logon network security list, select Anonymous Authentication, and then click OK.

  10. Click Next, click Finish, and then click Close on the Account Settings dialog box.

  11. Click Close on the Mail Setup dialog box, and then click OK to close the Mail control panel.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Danksagungen0

Re: AntiSpam OE Hook Launcher

I had followed those instructions.   However, when I look (at point 9) at the Logon network security list, nothing is listed under it and so I am unable to select Anonymous Authentication.

Danksagungen0

Re: AntiSpam OE Hook Launcher

Thanks for the post back. I stepped back a bit and had another look at your screenshot. The account credentials being asked for are your Microsoft credentials it appears. Please check your Microsoft account for 2 factor authentication being set. Please review the article below and let us know your results so that we may follow up.

https://support.microsoft.com/en-us/office/outlook-2016-or-outlook-2013-....

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Danksagungen0

Re: AntiSpam OE Hook Launcher

The link you've provided to the Microsoft article only produces "Sorry, page not found."

I had a look at my Microsoft account, security features.   Part way through the process, it asked for a secondary e-mail address;  so I entered it (carefully) but it didn't send a code to that address.   I tried a second time and still no code was received.   So I couldn't continue with the process and therefore couldn't get as far as seeing anything about 2 factor authentication.

Danksagungen1 Stats

Re: AntiSpam OE Hook Launcher

Dronfieldman:

The link you've provided to the Microsoft article only produces "Sorry, page not found."

fwiw ~ on my machine...this is the link from [here]
https://support.microsoft.com/en-us/office/outlook-2016-or-outlook-2013-repeatedly-prompts-for-credentials-when-adding-outlook-com-accounts-10fcf457-6977-45dc-aaa9-f8db56c19cb8 

Outlook 2016 or Outlook 2013 repeatedly prompts for credentials when adding Outlook.com accounts
Outlook 2016 Outlook 2013 Outlook.com

PROBLEM

You may get prompted repeatedly for your log-in when you try to connect your Outlook.com account to Outlook 2016 or Outlook 2013.

CAUSE

This can happen if you turned on two-step verification on your Microsoft account.

SOLUTION

If two-step verification was enabled for the account, you'll need to create an App Password to add the account in Outlook 2016 or 2013. To do this:

  1. Go to the Security Basics page and sign in to your Microsoft account.

  2. Select more security options at the bottom of the page.

  3. Under App passwords, select Create a new app password.

  4. Copy the app password displayed and enter it in the password field when you're connecting your Outlook.com account to Outlook 2016 or Outlook 2013.

Danksagungen0

Re: AntiSpam OE Hook Launcher

The link provided opens unless, you are running a VPN and/or have ad blockers enabled. Thanks bjm_ for presenting the basics of the article in plain view. I got busy over the weekend and have not had time to revisit the thread until now.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Danksagungen0

Re: AntiSpam OE Hook Launcher

I have checked my Microsoft security settings and it confirms that I have not turned on two-step authentication.

Danksagungen0

Re: AntiSpam OE Hook Launcher

It would appear that the choice is to go back and pay for Norton 360 to be rid of this sign-in dialogue box or to continue with the free version of Norton 360 provided by BT and put up with the sign-in box periodically appearing.   I think I will do the latter, to save money.
Thanks for trying to solve this.

Danksagungen0

Re: AntiSpam OE Hook Launcher

Thanks for the post-back. Hope you have a safe, and a grand holidays. 

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

This thread is closed from further comment. Please visit the forum to start a new thread.