I am trying to cancel and receive a refund for my subscription. I keep getting a loop back to the customer support page. I tried a link from this forum and I get a message that it doesn't recognize my order number. Fake Chat assistant says it's connecting me with a 'chat specialist' saying it's a 29 minute wait,then I get cut off with a message 'it was a pleasure to speak with me even though we didn't!!! and loops me back again. The phone numbers 1800-565-857 and 1-888-681-1964 are not connected or incorrect. It's impossible to talk with a real, live physical person. Terrible, terrible customer service. PLEASE, PLEASE HELP, I HAVE BEEN ON THIS ISSUE ALL MORNING.