Dieser Thread braucht eine Lösung.
Danksagungen0

Unable to renew

I live in England and I have been trying to renew my Norton 360 platinum from the app and account by pressing the renew now button but I am taken to the web site via the following link.

https://buy.norton.com/rd/directrenewal?ECOMMERCEACTION=RENEW&SSLT=4&spe...

It is a blank site with no option to renew, information, support or advice. 

Can this be addressed, rectified and fixed?

I am running out of time.

Labels: Activation

Antworten

Danksagungen0

Re: Unable to renew

related: https://community.norton.com/en/comment/8550458#comment-8550458

Um, is your Norton 360 Platinum from Amazon/Currys/other 3rd party vendor?
Do you have automatic renewal enabled? 


~ blank white page usually means Norton pages content is blocked. 
I've reproduced blank white pages by blocking Norton pages content. 
Did you try reaching Norton Official Support from Chrome?   
Did you try reaching Norton Official Support via social media? 

Please allow all Norton pages content in order to provide the best experience possible.

  • Please turn ad/content-blocker & VPN off.  
  • Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
  • Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function. 
  • Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com'

Norton Official Support is via Chat or Phone.  No Email support. 
Support request generates case number/identity verification code.
Chat Support offers save & print transcript. 


Please review: How To - Contact Norton Official Support


Norton Official Support via social media

Maybe, share your geo-location/country.  
Maybe, I can post Norton Official Support phone number, if you want? 

Danksagungen0

Re: Unable to renew

Danksagungen0

Re: Unable to renew

No my Norton 360 platinum was provided directly from Norton online updates and not from any 3rd party vendor. Yes I have tried the online chat and have a verification code. I got through to Nisha from sales who offered me a 20% discount of renew price when my new subscription is activated. 

No I don't nor do I wish to have auto renewal enabled.

I have removed all popups and ad blockers from chrome. I have also tried renewing from chrome and the new secure browser from Norton and it didn't make any difference. I was not able to renew.

Danksagungen0

Re: Unable to renew

Stephen A Russell:

No my Norton 360 platinum was provided directly from Norton online updates and not from any 3rd party vendor.

Yes I have tried the online chat and have a verification code.

I got through to Nisha from sales who offered me a 20% discount of renew price when my new subscription is activated. 

I have also tried from chrome and the new secure browser from Norton and it didn't make any difference.

No I don't nor do I wish to have auto renewal enabled.

Hmm, so you did reach Norton and were able to renew?   
Sorry, I've no idea why some report white page...other than users blocking Norton pages content. 

Norton wants your payment details for automatic renewal...even if you cancel automatic renewal and remove payment details after setup/activation.

Maybe, EU consumer protection laws are different/better than US.  

Danksagungen0

Re: Unable to renew

Please post progress.

Danksagungen0

Re: Unable to renew

No, I wasn't able to renew. I was connected by Nisha after he advised me of the 20% discount to another agent. I waited for over 30 minutes after 2 minutes estimated time.

I gave up after an over extended period of waiting time.  No renewal information was exchanged. 

It is so frustrating and disappointing to see you don't know why i am being shown a blank screen, as all update options have been provided by Norton online service

Danksagungen0

Re: Unable to renew

Did you try Norton Official Support via social media? 

Can you click Subscribe or Renew at your Norton 360 client. 

How many days remain with your subscription?

Maybe, your subscription is registered to another email address?


I keep thinking your browser is blocking Norton pages content.
Or, something about your current subscription that requires Norton Official Support for renewal.

Did you enable automatic renewal?  
Norton wants your payment details...even if you cancel automatic renewal and remove payment details after setup/activation.
It's their game.  It's their rules. 

Users may message Facebook/Norton, Xtwitter/Norton to reach Norton Official Support.
Users may generate a Norton Chat session or call Norton support to reach Norton Official Support. 

@Stephen A Russell

https://uk.norton.com/


 

Video: How to renew your Norton by purchasing a new subscription

https://youtu.be/WzZ5CGdm6Vs

Welcome to the Norton Renewal Center.
The simplest way to renew your protection is from inside your product. Here’s how:

  1. Start up your Norton application.
  2. On the main window, look for the renewal section near the bottom.
  3. Choose the “Renew” button and follow the instructions for a secure checkout

https://uk.norton.com/renewal

______________________________________

How to Renew Norton 360 with Product Key
https://www.youtube.com/watch?v=hmFnQXi9FPs

This thread is closed from further comment. Please visit the forum to start a new thread.