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Failed Backup

I keep getting pop-up notices that my Backup has failed and that my Data is at risk. When I check details, the only error message I can see reads "internal error".  I've tried going into Cloud Backups in the main menu, but the only option is to "Run Backup", which fails every time.  I can't find any option to "Manage Backups". Can anyone suggest how I can identify the actual problem and how I can run a successful backup?

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Re: Failed Backup

Can you create a new backup set, as test?
GBs available for backup?

a.kin:
I can't find any option to "Manage Backups".

Are you Windows Administrator user account?
Are you in Norton 360 - My Norton view or Norton 360 Classic view?


Turn on Norton backup from Settings window
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7821374

Get started using Norton Cloud Backup 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19213795

Delete backup set and files 
https://support.norton.com/sp/en/us/home/current/solutions/v19828921

Manage backup files on Norton Backup Drive 
https://support.norton.com/sp/en/us/home/current/solutions/v19828933

Modify settings for or rename your Norton Backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19828922

Add or exclude files and folders in your backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v20534334

View or change the default file types or file extensions that Norton includes in backups
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7344814

Restore pictures, music, or other important files from Norton backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v6958542

Choose the location of the files to be restored before running Norton Backup 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7927242

Fix problems with storage space in Cloud Backup
https://support.norton.com/sp/en/us/home/current/solutions/v128450551

Norton video tutorials - Backup and Restore
https://support.norton.com/sp/en/us/home/current/solutions/v102698236


Norton Products: How-To Video Hub
https://community.norton.com/en/forums/how-to-video-hub

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Re: Failed Backup

 a.kin:
I can't find any option to "Manage Backups".


 

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Re: Failed Backup

FYI You need to be logged into a Windows Admin account to be able to see the Manage Backups settings.

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