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How to get a refund? I was charge that I did not sign up to

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Re: How to get a refund? I was charge that I did not sign up to

Do you want to request a refund?  Are you within 60 days of the purchase date? 

Annual subscriptions: Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN


Users may submit Cancellation & Refund Request online. 
Users may message Facebook/Norton, Xtwitter/Norton for cancellation and refund.
Users may generate a Norton Chat session or call Norton support via Norton Official Support website 'support.norton.com'

Norton Community does not have access to your Norton account, subscription nor payment details. 

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Request a refund for an annual renewal fee
https://support.norton.com/sp/en/us/home/current/solutions/v58152553


Cancellation & Refund Request online 
https://support.norton.com/sp/en/us/home/current/autorenew


Please review: How To - Contact Norton Official Support via chat/phone

Please review: How To - Contact Norton Official Support via social media

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Re: How to get a refund? I was charge that I did not sign up to

Norton Community does not have access to your Norton account, subscription nor payment details. 

Do you want to stop your Norton subscription from automatically renewing?

=> Please review your Norton account to manage licenses/subscriptions
https://my.norton.com/extspa/account/subscriptions

=> Please review your Norton account to confirm ... automatic renewal is off ... and no billing information. 

MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with automatic renewal off.  


BILLING INFORMATION reports:  There is no billing profile saved in your account...with no billing information.

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Re: How to get a refund? I was charge that I did not sign up to

DaddyMac77:
I was charge that I did not sign up to

Norton subscriptions are recurring term subscriptions.  Norton subscription requires user account and user payment method for recurring subscription service.  Virus Protection Promise requires user activate automatic renewal.

Norton subscription purchase includes Automatic Renewal Service. At the end of Your Service Period, the Service will be renewed and Your payment method will be charged the then-current renewal price (plus applicable taxes) automatically, without any additional action by You. At any time after Your purchase, You may change Your subscription settings, including cancelling Your automatic renewal, at my.norton.com.

Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

When you stop your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.

  • It typically takes a few hours from your request for the change to take effect.

  • Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

Learn more about your automatically renewing subscription
You have an automatically renewing subscription if you have: subscribed to it directly with us, pre-paid it at retail or e-commerce outlets, or activate the subscription renewal in your account or by contacting us.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558


FAQ: Norton subscription and renewal

I have already paid for Norton, why do I have to provide the payment information? ›

You purchased a recurring subscription that renews annually after the initial term. To be able to renew your subscription after the initial term, we need your payment information. The accepted payment methods* may vary depending on the country.

You won't be charged until the subscription term you already paid for comes to the end, and before billing, you receive a notification email to alert you about the upcoming subscription renewal and its price.

Is there anything I can do to skip this step of providing the payment information? ›

The subscription that you bought requires providing this information before activating it. Once activated, you can still log into your account and cancel the Subscription Renewal.

https://support.norton.com/sp/en/us/home/current/solutions/v126985328

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Re: How to get a refund? I was charge that I did not sign up to

DaddyMac77:
I was charge that I did not sign up to

Norton provides subscription terms on product page...your location: 
for example: us.norton.com

* Important Subscription, Pricing and Offer Details:

  • Contract Type: contract for a monthly or annual subscription, starting when the transaction is complete. Click here for our Terms of Sale.
  • Set-up: to get the protection/service started, you must download and install on each device and/or complete set-up.
  • Free Trial: payment method required if signing up for a free trial (credit/debit card or PayPal only). When the trial ends, the paid subscription starts and the first term is charged, unless cancelled before. Special offer(s) may expire.
  • Renewal Cycle: automatically renews after the initial term and is billed monthly or annually depending on your billing cycle, unless the subscription renewal is cancelled before the day you are due to be charged in your account or by contacting us here or at 844-488-4540. Click here to learn how.
  • Renewal Prices: may be higher than the price for the initial term and are subject to change. Renewal prices can be found here. Annual payments are charged up to 35 days before the subscription is due to renew, and we send you a notification email with the renewal price before.
  • Cancellation & Refund: you can cancel any of your contracts and request a full refund within 60 days of purchase for annual subscriptions and within 14 days of purchase for monthly subscriptions. For each annual renewal payment or free trial with paid annual subscription, you can request a full refund within 60 days of being charged. For free trial with paid monthly subscription, you can request a full refund within 14 days of being charged. For details, visit our Cancellation & Refund PolicyTo cancel your contract or request a refund, click here.
  • Updates: your subscription may include product, service and/or protection updates, and features that may be added, modified, or removed, subject to the acceptance of the License & Services Agreement.
  • Usage: for non-commercial household use only. If you have issues adding a device, please contact us.

Virus Protection Promise: You must have an automatically renewing device security subscription with antivirus for the virus removal service. 
[...]

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Re: How to get a refund? I was charge that I did not sign up to

@DaddyMac77
Please post progress
Thank you

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