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Online backup

I have just started a trial of online backup. The first (very long) backup was successul, but did not include my text  documents and spreadsheets using open office files (.ods and .odt extensions) . I have tried to add these files in the settings menu but each time I press add I get a little red cross and the file extension next to it which suggests these have not been accepted. How to I get round this problem.

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Re: Online backup

Hello Bertie

Are you following the directions outlined in this link?

If yes can you please provide the following info:

  • What operating system are you using?
  • What browser are you using?
  • Are you trying to add the files from the computer that contains the files?
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Re: Online backup

Wesley thanks very much for your reply. I have tried to do two things. The first was to add file extensions .ods and .odt to the file types that the backup loooked for when backing up. This is what the program seems not to accept. I tried this as most of the files I work with have this extension. A red cross appears each time I try. As far as I can tell I have followed the instructions.

The second thing I have tried was to add the folder within my documents where most of these files are stored. This folder now appears where I was asked to put in the folder name, but again a red cross appears at the end of the line. This suggests there is something that the system doesn't like with what I am doing.

I am using windows7 (fully updated); windows explorer (latest version) ; and I have only one computer to back up.

I have used 4.3 gb of storage of my ration of 5gb in the first backup.

One more thing - in trying to work out quite what is backed up and what is not I would find a print out of what is now backed up useful. How do I go about getting this?

Danksagungen0

Re: Online backup

Hi Bertie

Have you followed the directions outlined in this article on how to create custom rules?

Since My Documents is already selected as part of the general rule set you may have inadvertently created a duplicate rule set. As a result it cancelled itself out. Creating a custom rule though should get around it.

The easiest way to see what you have backed up is to go to the restore screen. You don't have to actually perform a restore but you can check out what is available. Directions can be found here.

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Re: Online backup

Thanks Wesley. I seem to have overcome my problems now. It seems that by specifying the folders that contain my open office text and spreadsheet files they have been added on the second backup run.  Thanks for pointing me in the right direction.

Danksagungen0

Re: Online backup

Hi Bertie - That's good news to hear. Please mark the message as resolved if there are no further questions. You can find directions on how to do so by clicking here.

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