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Norton Protection Center does not recognize NIS 2009

Norton Protection Center keeps warning me that I have no antivirus protection and that I should turn on Windows Firewall.  I have NIS 2009 (release version) installed.  Why am I getting these warning? 

Antworten

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Re: Norton Protection Center does not recognize NIS 2009

Norton Protection Center is a component of Norton System Works and it hasn't been taught yet how to recognize the existence of NIS 2009.  So it warns you that there is no protection; we are expected to ignore it until a new improved NSW comes along.

Hope this helps,

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
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Re: Norton Protection Center does not recognize NIS 2009

I consider this a shame as NIS2009 and NSW are sold as a bundle. I hope they will launch a patch to solve this very rapidly.
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Re: Norton Protection Center does not recognize NIS 2009

Hi RonK-Cox,

We are aware of this issue and working on a patch to resolve this problem.  I will update you as soon as the patch is available. 

-SW

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Re: Norton Protection Center does not recognize NIS 2009

Hi Sandy,

Thanks for the update.  My version of NSW is 2006 so if I need to upgrade to 2008 (which I believe is the latest) when the patch is available, please let me know.

Thanks again,

Ron

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Re: Norton Protection Center does not recognize NIS 2009

Hi Ron - I am from the SystemWorks team replying to your question.

You can upgrade to NSW 2008 if your current NSW 2006 is the Standard Edition or Premier Edition and you have valid subscription days remaining for your NSW 2006. Since you have already installed NIS09, NIS would have replaced your previous AV with NIS AV and your AV will be working fine. Now you just need to upgrade your Utilties part of the NSW 06. For that you can download the trial version of NSW08 Standard / Premier (same as your current 06 edition) and just install the NSW part. When you install NSW (by clicking 'Install Norton SystemWorks' from Setup.exe) it will upgrade your 06 NSW Utilties to 08 NSW Utilities and take the remaing subscription days.

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Re: Norton Protection Center does not recognize NIS 2009

I assume we are waiting for a fix for the Warning in NSW2008 Protection Cemter(red x) and Windows Security Center that does not see NAV2009. Seeing a red x always concerns me....

Thanks, Ken

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Re: Norton Protection Center does not recognize NIS 2009

bobyalex,

Just to make sure I understand what you are saying.  If I install the trial version of NSW08 Premier over the NSW06 version and install only the NSW portion of the tools, will the remaining subscription days be the days remaining on the Internet Security 2009 NAV subscription or the days on the original NSW load (zero at this time)?  I am assuming that it will be the latter.  If so, will there be a discount for the already purchased Internet Security 2009?

Regards, Dan

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Re: Norton Protection Center does not recognize NIS 2009

Subscription extensions are purely by product family:

NIS2008 => NIS2009

NSW 2007 Premiere => NSW 2008 Premiere

NSW 2007 Basic => NSW 2008 Basic

That being said, I regret to tell you that to the best I have been able to determine NSW PE and NIS2009 are imcompatible.  At least, I have not been able to get both to install on the same computer.  The configuration and order of installation seems to be irrelevant (I've tried a number of different combinations).  However, NSW Basic Edition and NIS2009 will play together, IF you install NSW first.

Good luck,

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
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Re: Norton Protection Center does not recognize NIS 2009

Any ETA on when a fix for this may be out?  Kinda unacceptable that Symantec would "Bundle" two products that can't even recognize one another.

Thanks,

Jon

NIS 2009

NSW Basic

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Re: Norton Protection Center does not recognize NIS 2009

I am also waiting for fix with Protection Center and Windows Security Center.

Ken

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Re: Norton Protection Center does not recognize NIS 2009

I, too, await the patch.  I, too, am very disappointed that Norton would release 2009 without first making sure it was compatible with Systemworks.  I love Systemworks and could not do without it.  Hurry up, Symantec, and do you thing!!!!

Shelly

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Re: Norton Protection Center does not recognize NIS 2009

Live update has corrected the Windows Security Center - can now recognise NAV2009.

Norton Protection Center is missing from NSW2008 ....????

Is that the fix - removed?

Ken

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Re: Norton Protection Center does not recognize NIS 2009

I just did a Live update and now Norton Protection Center disappeared from my NSW.  Even the live update option disappeared from my NSW screen.

What is going on?

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Re: Norton Protection Center does not recognize NIS 2009

Hi Kentchia,

 

  A patch was released last night in order to address this issue, you need to run LiveUpdate from the Norton SystemWorks interface and then restart the computer.

 

After restart and application of this patch (when NAV/NIS 2009 is present), the Norton Protection Center taskbar component will be removed, as well as the Norton Protection Center tab within the NSW UI.  Security status will be owned by the 2009 product and whether overall status is green or red will be determined by the 2009 product.   Please let us know if you are seeing anything different.
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Re: Norton Protection Center does not recognize NIS 2009

Vineeth - everything is as how you describe.

How will NSW get updates with no Live Update button available?  Automatic?

Ken

Message Edited by KLR on 10-03-2008 10:58 AM
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Re: Norton Protection Center does not recognize NIS 2009

You don't need to run LiveUpdate from the Norton SystemWorks product. You just need to run it from the 2009 version. This is applicable for the Norton SystemWorks product.

 

As you do not have the Norton Protection Center tab any more in the Norton SystemWorks interface, all your security status will be conveyed through the 2009 interface. This includes the virus definition date or the LiveUpdate status also. That is the goal of this patch.

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Re: Norton Protection Center does not recognize NIS 2009


Vineeth wrote:

You don't need to run LiveUpdate from the Norton SystemWorks product. You just need to run it from the 2009 version. This is applicable for the Norton SystemWorks product.

 

As you do not have the Norton Protection Center tab any more in the Norton SystemWorks interface, all your security status will be conveyed through the 2009 interface. This includes the virus definition date or the LiveUpdate status also. That is the goal of this patch.


You will still get Norton SystemWorks' Updates via Norton 2009 Product, Norton LiveUpdate.Message Edited by Floating_Red on 10-03-2008 07:17 PM
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
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Re: Norton Protection Center does not recognize NIS 2009

Hi Ronk-Cox,

The Norton Protection Center patch is now available via LiveUpdate from the Norton System Works product.  Since you have NSW06, you should upgrade your product to 2008 before you run LiveUpdate.  Boby Alex has provided you information on how you can upgrade your product in his previous message.  Once you've upgraded to Norton System Works 08, you can now run LiveUpdate from the Norton System Works 08 UI to get the Norton Protection Center patch and then restart.

What to expected after you restart your system: 

The Norton Protection Center task bar and the Norton Protection Center UI tab on your Norton System Works 08 product will be removed.  You will now manage your overall systems health status via your NIS 2009 product.

Regards,

-SW

 

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Re: Norton Protection Center does not recognize NIS 2009

Hi Sandy,

I already installed both NSW 2008 and the patch.  Seems to work fine.  Do you know if NSW 2009, when released, will have Norton Protection Center once again integrated with NIS 2009?

Thanks,

Ron

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Re: Norton Protection Center does not recognize NIS 2009

Hi Sandy,

Thanks for your reply.  Now I understand why did everything disappear.  After having NIS and NSW behaving as independent products, It takes some paradigm shift that NSW updates would be delivered via NIS Live Updates. 

BTW, are there any attempts to update NSW to have closer integration to NIS as previously?  Would we be expecting a NSW beta anytime soon?

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Re: Norton Protection Center does not recognize NIS 2009

Kentchia,

I did not understand it as NIS live update would deliver NSW updates.  My read is that there are to be no updates for NSW, at least all current or older products.  My bet is that when NSW 2009 comes out, it will have its own live update to bring updates to the NSW product, but not to NIS or NAV.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
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Re: Norton Protection Center does not recognize NIS 2009


mijcar wrote:

Kentchia,

I did not understand it as NIS live update would deliver NSW updates.  My read is that there are to be no updates for NSW, at least all current or older products.  My bet is that when NSW 2009 comes out, it will have its own live update to bring updates to the NSW product, but not to NIS or NAV.


I assume that Users with Norton SystemWorks Standard and Premium that Norton LiveUpdate would be re-instated in to these   Norton 2009 Products.
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
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Re: Norton Protection Center does not recognize NIS 2009

Red, that's my assumption, too; but what about those of us with NSW 2008 Premium Edition?

You made not be aware of this, but the Norton Recovery Tool that is available for purchasers of NIS 2009 is not available for those of us who moved up to 2009 by simply installing -- your NIS 2008 key does not unlock the NRT.

So is there any reason to expect any particular generosity from Norton in terms of NSW2008?

I am hoping I am wrong in this.  We'll just have to wait and see.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
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Re: Norton Protection Center does not recognize NIS 2009

Now I'm getting pretty confused.

I have prevously executed Live Update in NSW and the Protection Centre was removed, and staff here is saying that this is the intend and all NSW updates would be delivered via Live Update which can be found in NIS 2009. 

Sounds good until... I messed up my PC and had to reinstall most of my s/w, NSW & NIS being on my re-install list.

After re-installing both products, NSW 08 & NIS 09.  I executed live update via NIS.  This time, the norton proection center was not removed.  I'm left with this bugging question - does NIS live update update components of NSW?  I hope some staff here can shed some light.  Thanks.

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Re: Norton Protection Center does not recognize NIS 2009

Kentchia, to the best of my knowledge NIS2009 Live Update ONLY updates NIS.

If you reinstalled both NSW and NIS, then you again have the Live Update associated with NSW.  Run that Live Update and it will set things right.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
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Re: Norton Protection Center does not recognize NIS 2009

Hi mij,

I think you are right.  NIS seems to only update NIS components rather than NSW components.  But now that the Live Update link is removed from NSW console, how do we trigger updates for NSW?  Any experts from Symantec please advice.

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Re: Norton Protection Center does not recognize NIS 2009

What I am saying, Kentchia, is that there won't be updates.  NSW no longer has an AV component, so there are no sigs to update; and the only other kind of updates it would have would be for nonworking components, which have been taken care of long along.  NSW works, and Symantec is done with it.  Hence, no updates.

I don't think 360 has a registry cleaner, so for the moment it looks like Symantec will be out of the registry-cleaner business.  If so, that's too bad, because I've always liked their light touch and the options they provided me.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
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Re: Norton Protection Center does not recognize NIS 2009

I see what you are trying to tell me.  It's indeed true that there hasn't been much updates on NSW for a while.

Why do I feel so silly after reading the last few post from you guys - because I just paid for a new year subscription for NSW.  

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Re: Norton Protection Center does not recognize NIS 2009

But, Kentchia, NSW is a good product (in my mind) and worth having.  I don't see why you are concerned about getting updates.  Updates of products -- unlike virus signature updates -- are indications of corrections to product flaws.  You should be pleased that NSW doesn't need any more updates.
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
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Re: Norton Protection Center does not recognize NIS 2009

Greetings,

I have a related problem, I think. I had both NAV 2008 and NS&R V1.0 operating fine until the NAV 2009 live update upgrade. Originally, I followed all instructions as presented but ended up with an error that said a file was missing (1002,1). Tried the patch fix, didn't work. Finally, I used the Norton Uninstall Utility to wipe the whole thing out. I then reinstalled NS&R, did the live update for it, then reinstalled NAV 2009 and did that live update as well. The end result is I still have the NPC taskbar notification with the big red X staring me in the face. Is there a problem here or do I need to wait for another patch to show up on live update?

Rich

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Re: Norton Protection Center does not recognize NIS 2009

If you have Norton Protection Center, I am guessing you had Norton Systemworks.  Is that true?

If you did and you uninstalled it, you need to reintall it, run its Live Update (that is open systemworks and run Live Update from there).  If will download a patch that removes Norton Protection Center for good.  Then NSW can live in harmony with Norton AV or NIS.

That is the extent of what I have to offer.  If the Protection Center comes from something else, then maybe someone else can guide you through the process.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
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Re: Norton Protection Center does not recognize NIS 2009

mijcar,

No, in my case Norton Protection Center originated from Norton Save and Restore V1.0. I also had Norton Antivirus 8 installed, and it's Live Update is what offered the upgrade to Norton Antivirus 9. However, the upgrade failed, due to the missing file error as I had previously mentioned. So, I tried the little patch that was suggested to cure the missing file problem, but it failed as well. Finally, I used the Norton Removal Tool to wipe both Save and Restore and Antivirus off the computer. I then reinstalled Save and Restore and used Live Update, which initiated the Norton Protection Center. Then I reinstalled Antivirus 9 and ran it's Live Update. Although the installation went fine, it did not remove the Norton Protection Center.

The weird thing is that I did the update at work, with that computer having Norton Internet Security 8 and Norton Save and Restore 1.0. That update went without a hitch and NIS 9 removed the protection center exactly as previously described in this thread.

So what am I doing wrong?

Rich

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Re: Norton Protection Center does not recognize NIS 2009

When you use the Norton Removal Tool, it does not remove all Norton-related data from your computer.  Left behind are various settings, previously used product info (including activation keys).  In theory, this benefits both Norton and you.  The problem is that sometimes, Norton gets false information (or, in my opinion, does not correctly interpret the information it gets).

For example, let's say I had Norton Systemworks on my computer, didn't like it, uninstalled it, and never had anything to do with it again.  Now it's sometime later and I want to install a different version of Systemworks (perhaps Professional Edition instead of Basic Edition).  The installer discovers that I had Systemworks on my computer previously and tries to bring the information into my version, then informs me that my version is incorrect or perhaps it crashes or it installs but doesn't activate or it activates but misbehaves.

I think these shards of previous unused and removed programs are causing some of the problems people have with their installations.  People such as you.  The only thought that occurs to me is to try to download the trial version of either Norton Save & Restore version 2 (much better than version 1) or the trial version of Norton Systemworks.  These are complete versions that only need an activation key to become official.  Norton S&R2 might even pick up the activation key of S&R1, but I doubt it.

Anyway, live update from either of these products might fix the issue or, if not, uninstalling them might.  I wish I could be more helpful, but for what it's worth, that's what I would do.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
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Re: Norton Protection Center does not recognize NIS 2009

For shame, For shame...

I've read all the posts concerning this problem not because it amuses me, but because I have to.  I am in the same boat having both NSW2006 and NAV2009 om my system. 

I have been running Norton products for years and years before Symantec had anything to do with them.  I've come to trust Norton even though I've heard many tell me how intrusive Symantec products are or how they've slowed or corrupted their systems.  I never had such a problem.  I would expect an antivirus package to have deep roots into the OS in order to hook into every possible threat it can.

So when I received popup offer from Symantec to upgrade to NAV2009 as part of my existing subscription I did so - of course.  Why shouldn't I ?  Little did I know that I was entering a known trap by the very people I trust with my livelihood.

You see, I am  "mature", self-employed software developer.  My machine IS my company in that if dies I am out of work until I come up with, reload and configure another machine.  That's no small feat considering I have over 500 mods for more than a dozen versions of a product containing 2.5 million lines of code.  Being a developer I really don't understand why Symantec would allow such a situation to arise.  Pushing NAV2009 out to installed sites isn't so bad.  It's rather nice they offer their latest version as part of their subscription.  However, allowing the NAV2009 installation to continue when it could easily detect that NSW is already installed is inexcusable.  There is no way they can convince me they didn't know the products were incompatible and couldn't add 20 lines of code to prevent this problem and redirect the user to a web page that explains the problem.

Their solution is to upgrade then patch the upgrade.  Here's an analogy.  You drive your car into the dealership for an oil change.  On the way out the Service Writer offers you a free can of oil treatment.  You accept it gratefully and allow him to pour it in.  Immediately the engine starts to run like crap and you look at him and say "What the @#$%".  His reply ?  "Oh !  You have the six cylinder.  That oil treatment really buggers those things up.  Too bad.  Well you need to upgrade to an eight cylinder to fix that.  Then after we put in the new engine we'll have to change the oil pump as well."  Who would accept that answer ?  Yet that's the situation.

Look.  NSW is certainly cheaper than an engine, but it's the attitude that bugs me.  Symantec knew installing NAV2009 on top of ANY existing version of NSW would cause problems and let it go out anyway.  No, not "let it go out"  they pushed it out via automatic popups.  It's inexcusable !

Being a developer I know it's hard to code a product to integrate with other products that haven't been developed yet.  But that's not what I'm talking about.  I can certainly write an installation to look for, identify and handle older products even if handling the situation means aborting the installation completely.  I have no special powers that a big company like Symantec doesn't also have.  And their solution is laughable.  Their patch removes the ability run LU from NSW.  That's akin to removing your power window switch because your window is squeaky.

Reading these posts it sounds like they're trying to build a wall between NSW and NAV like they are completely separate products.  Obviously that's not true or installing NAV2009 wouldn't affect NSW at all.  NAV used to be part of NSW.  And don't even get me going with that paraphraset "NSW is so good you don't even need updates".  I'm a coder.  I know better !  Nothing... Nothing goes out the door perfect every version.  If I hear a coder telling me his software never needs any updating I think "liar" or "arrogant".  I guess if you write your software so it dies each time you install an annually updated product you really can say your software doesn't require "updates".  It requires "replacement" every year.

I wish my only problem was a silly little red "X" on my System Tray.  Ever since I installed NAV2009 on top of NSW2006 it's a 50/50 crap-shoot if my machine will boot up on the first try.  Typically NSW and NAV get into a fight and reboots my machine during boot-up.  So I'm not real impressed anymore.  Their solution ?  Uninstall NSW2006, install a time-limited NSW2008, install a patch (and watch some functionality disappear) then pay for NSW2008 when the demo period ends.  That's great !  Or I guess uninstall NAV2009 and reinstall an older NAV and deal with any issues that arise with that.  Regardless it will take time and money.

So I'll go buy NSW2008 (on sale somewhere), install it, run LiveUpdate and install the patch.  I'll continue using Norton, but I'll be very, very wary of any updates in the future.  And I'll no longer have the luxury of being able to tell my cohorts that I've never had a problem with Norton like they have.

Have a great day everyone !

Ed, the grumpy dinosaur coder

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Re: Norton Protection Center does not recognize NIS 2009

Put me down for having the same issue, running Norton Save & Restore and Norton Internet Security - and it's not because I uninstalled and installed some other Norton virus thingy, this is a freshly formatted computer that I set up today.

How about a patch?  With NPC crying wolf all the time I'm going to miss the important messages about how my backups fail.  (Or let me uninstall NPC so I don't have to look at the red x...)

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Re: Norton Protection Center does not recognize NIS 2009

Hi jdfristrom,

Sorry for the delayed response. 

Can you please let us know what version of product you are running? I'm a little curious to know if you have this issue after updating your product to the latest version which is 16.2.0.7.

Thanks,

TomV

Norton Forums Moderator

Symantec Corporation

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Re: Norton Protection Center does not recognize NIS 2009

Hi jdfristrom,

Again, sorry for the late response.  However, I'm happy to inform you that a fix is available through One Click support for your NSR and NIS09 issue.  Go ahead and launch One Click Support from the Help & Support Drop down on the Main UI. Click on the Begin Support Session.  You'll see a window that shows "Checking your product..." Wait for the check to complete.  The next screen will show issues with your product.  "NSR issue with NPC" issue will appear and automatically get fix (notice there is no fix button). Once the "NSR issue with NPC" status appears "Fixed", go ahead and reboot your system.

Your system overall health will now be monitored by NIS09 and the old NPC UI will be removed from NSR.  Please let me know if you need further assistance.

Regards,

Sandy

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