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Can't Purge Files

When I click purge files I get this message:

Something went wrong

Norton Online Backup is sorry something went wrong and will look at it right away.

They've been saying that for days now. I need to back up and can't do it until I've purged my files.

Antworten

Danksagungen0

Re: Can't Purge Files

When I click purge files I get this message:

Something went wrong

Norton Online Backup is sorry something went wrong and will look at it right away.

They've been saying that for days now. I need to back up and can't do it until I've purged my files.

Danksagungen0

Re: Can't Purge Files

This message has been moved to a thread of its own.
Sunil_GA | Norton Forums Administrator | Symantec Corporation
Danksagungen0

Re: Can't Purge Files

Hi @Oldcurmudgeon,

Sorry for the inconvenience, please let us know if you are still facing an issue with purging Online backup data. 

Sunil G A                                          

Norton Forums Administrator

Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Danksagungen0

Re: Can't Purge Files

Thank you for your response.

No, unfortunately, I still haven't been able to solve this. I did have an online chat with support. After investigating for some time he told me he would be able to delete all my files. However, I just wanted to do a selective purge, getting rid of the less important files to make more room. He told me I couldn't do that. Is that true?

I still get the same message when I go to "purge files":

Something went wrong

Norton Online Backup is sorry something went wrong and will look at it right away.

Which, after all this time, is beginning to sound rather comical.

In any case, this brought up another issue, which is that although I only have 11.1gigabytes of files backed up, I am told that 100% of my 25 gigabytes of space is being used. The support person couldn't explain this and "escalated" my problem to a higher level. However, I was just left hanging for an hour and eventually gave up waiting for the higher level support person to arrive.

No offense to you personally, support guy, but this is a terrible product with misleading advertising and inadequate tech support.

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