Why I Do It: A Support Agent’s Tale
Why I do it
I have always loved computers. I also worked in health care for ten years, and that gave me a wonderful perspective on helping people. I have been able to carry over that experience to my current position as a Norton Technical Support Agent and it provides me with the ability to offer my customers a positive experience in the middle of a stressful situation. It's always a great feeling when I finish a call, and someone who used to be really upset is now really happy.
Saving digital lives
I remember one custom...