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Windows 10 Compatibility With Norton Products

As a Norton customer, you are always entitled to download the latest version of your Norton product for free during your service period. Existing customers are also entitled to receive free support at http://support.norton.com. If you’re using Windows 7 or 8, you may have already reserved an upgrade to Windows 10 before its July 29th release. After doing so, Microsoft’s app compatibility checker may show that your Norton product is incompatible with Windows 10. Not to worry- you’re still protected with the best in-class security for your PC. There will be an update available for a Windows...
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What Is a Virus #30SecTech

A computer virus, much like a flu virus, is designed to spread from host to host and has the ability to replicate itself. Similarly, in the same way that viruses cannot reproduce without a host cell, computer viruses cannot reproduce and spread without programming such as a file or document. In more technical terms, a computer virus is a type of malicious code or program written to alter the way a computer operates and that is designed to spread from one computer to another. A virus operates by inserting or attaching itself to a legitimate program or document that...
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How To Recognize and Avoid Tech Support Scams

A tech support scam is a form of Internet fraud that is currently gaining momentum on the Internet. The scam implements social engineering and fear tactics in order to get the victim to take the bait.  There are three main ways this scam is executed- via cold calls, pop-up messages on the computer and incorrect search engine results.

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Why I Do It: A Support Agent’s Tale

Why I Do It: A Support Agent’s Tale Why I do it I have always loved computers. I also worked in health care for ten years, and that gave me a wonderful perspective on helping people. I have been able to carry over that experience to my current position as a Norton Technical Support Agent and it provides me with the ability to offer my customers a positive experience in the middle of a stressful situation.  It's always a great feeling when I finish a call, and someone who used to be really upset is now really happy. Saving digital lives I remember one custom...
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What is the Difference Between Black, White and Grey Hat Hackers?

Not all hackers are inherently bad. When used in mainstream media, the word, “hacker,” is usually used in relation to cyber criminals, but a hacker can actually be anyone, regardless of their intentions, who utilizes their knowledge of computer software and hardware to break down and bypass security measures on a computer, device or network. Hacking itself is not an illegal activity unless the hacker is compromising a system without the owner’s permission.  Many companies and government agencies actually employ hackers to help them secure their systems. Hackers ar...
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Password Managers Are The Key To Secure Passwords

According to the credit reporting firm Experian, the average Internet user has about 19 different online accounts, for which they only have seven different passwords. In addition, one in ten users never change their online passwords, and one in 20 uses the same passwords for all of their online accounts. Those statistics definitely show that the password system is broken. When passwords were invented in the 60's, they were rather simplistic, as there was not  a wide scale need for them. Today we have passwords for an exponential amount of web services. Couple that with the fact that we no...
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Ransomware And The Importance Of Backing Up

Ransomware has a unique and specific agenda, and one that can be entirely avoided if properly understood.

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Norton's Support Commitment And Our Virus Protection Promise

Norton is the leader in digital solutions and we have the best in class digital security solutions available on the market today that’s backed by the largest threat intelligence database in the world. Furthermore, you’re covered by Norton’s Virus Protection Promise.  Should you run into any problems, Norton Security is supported by a team of passionate and empowered security experts that work around the clock to provide you with support whenever you need it most. We understand that getting a virus on your system would be a technical nightmare. Navigating through spam emails, pop-ups...
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Data Privacy Day 2015

What is Data Privacy Day? Launched January 28th 2008 as an extension of Europe’s Data Protection Day celebration, Data Privacy Day (DpD) aims to empower and educate consumers and businesses about the importance of data privacy and the affect of their digital footprint. DpD is a series of events online and offline intended to bring awareness of the importance of privacy and how to protect it. Why is Privacy Important? There are many reasons why maintaining your privacy online is important. Protecting your privacy helps impede the theft of financial information and identities. Howeve...
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Malware 101: How Do I Get Malware on My Computer? Part One

We’ve previously explained the different types of malware that are prevalent on the threat landscape, which begs the question: How does malware get onto my computer? Bundled Free Software Programs Free is never usually 100% free when it comes to software and apps- there is always some trade-off. Frequently, free software companies will partner with other companies and bundle additional software within the download. Mostly, these programs are bundled with toolbar add-ons, however, hidden within these add-ons can be spyware, ad libraries, and even browser hijackers. While this is not ma...
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SSL Certificates: What Consumers Need to Know

Guest post by Jeff Barto, Trust Strategist, Evangelist & Website Security Advocate for Symantec In 1994, the first online purchase crossed the World Wide Web: a large pepperoni pizza with mushrooms and extra cheese from Pizza Hut. Over the next 20 years, e-commerce has exploded into a bustling economy, exceeding $1.2 trillion in sales in 2013. This growth in online purchases rests upon a foundation of trust. People trust that the websites they use to track finances and make online purchases are secure and legitimate largely because of Secure Socket Layer (SSL) certificates- otherwi...
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Get Ready For Some Big Updates!

Beginning this month, we will begin automatically updating customers with a new PC client that provides the best usability, performance and protection that we offer to-date. We’re rolling these updates out to users over the next several months, however, you have an opportunity to get these features now.

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Windows 10: New Security Features and the Role of Third Party Security

Just like everyone else, we’re excited about Windows 10 this year. We particularly look forward to new security improvements that Microsoft brings to Windows with each new release. While this may sound like a strange position for a security company to take, the reason why we welcome these improvements is that every security improvement, no matter how big or small, is bad for hackers and criminals and good for consumers.  Like the majority of customers in the market, we’re also customers of Microsoft Windows and we recognize that Microsoft Windows is an attractive target for criminals.

Even with all of the new features, Microsoft Windows’ “attack surface” continues to grow with each new release. Microsoft-developed security improvements and features can play an important role in helping to reduce the attack surface of each new Windows release.

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Tips for Migrating to Windows 10

Windows 10 will be available as a free upgrade for Windows 7, 8.1 customers starting July 29th. Following are some tips to help you prepare. 1. Reserve your copy of Windows 10, if you haven’t already. Click the Windows 10 App icon in the system tray of your current device. If you don’t have the Windows 10 App icon, run a Windows update. This should correct the problem on most Windows 7 and 8.1 systems. 2. Check your system compatibility. Windows should notify you of any compatibility problems with your system or software prior to upgrading. However, you can manually check hardware spec...
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7 Of The Most Important Cyber Security Topics You Should Learn About

October is National Cyber Security Awareness Month, and we love participating, as it is a way to help further educate everyone about staying safe on the Internet. To kick off the first week, we’re going to give you a crash course in basic cyber security 101. A lot of these topics will come up over the next month, so let’s make sure everyone knows what they mean. 1. Secure Passwords: The keys to our digital kingdom, passwords should be closely protected. A lot of the times, that’s all a cybercriminal needs to gain access to your account. The following articles not only teach you about HOW...
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Norton – Better, Faster, Stronger and Committed to Your Online Security

At the heart of every Norton improvement is you, real people in real-world situations. Take a look at how our commitment to your security has evolved Norton.

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Top 10 Small Business Resolutions & Strategies To Achieve Them

With the New Year ahead, and cyber threats continuing to loom over businesses, 2015 will likely bring more sophisticated and complex attacks. Security analysts called 2013 “The Year of The Mega Breach.” According to Symantec’s 2014 Internet Security Threat Report, businesses saw a 91 percent increase in targeted attacks and a 62 percent increase in the number of breaches. Additionally, the recent string of credit card breaches targeting major retailers also provide further reminder that cybercrime remains prevalent and that cyber threats show no sign of slowing down. The exploitable vuln...
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Are Your Devices Listening In On Your Conversations?

Is it time to start speaking in code in your living room? Recent tech buzz has fingered voice control on your smart TV as a security risk, listening in on your conversations in order to utilize voice commands, and then sending that information out to third parties. The thought of “always listening” devices using voice commands can seem like a scary thing; however, it’s not as scary as it sounds, just yet. Still it’s important to be aware of potential risks as the growth of speech-to-text technology will more frequently become integrated into new devices entering the market. Protect You...
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Malware 101: How Do I Get Malware on My Computer? Part Two

In other posts, we’ve explained the different types of malware on the threat landscape, and some of the less complicated ways your computer can become infected with malware. In this article we’ll talk about the more complicated types of attacks that cybercriminals use to try to get your information. Exploit Kit Exploit kits are malicious toolkits that attackers use to search for software vulnerabilities on a target’s computer. The kits come with prewritten code that will search for the vulnerabilities, and once it is found, the kit can then inject malware into the computer through tha...
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What is Social Engineering?

We talk about software vulnerabilities a lot, and the human versions of those are our emotions. When people are faced with frightening scenarios, their first impulse is to act first and think later. This is the exact “vulnerability” that social engineers depend upon for a successful attack. Types of Social Engineering Attacks Social engineering is a way that cybercriminals use human-to-human interaction in order get the user to divulge sensitive information. Since social engineering is based on human nature and emotional reactions, there are many ways that at...
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Public Wi-Fi Security 101: What Makes Public Wi-Fi Vulnerable To Attack And How To Stay Safe

Nowadays, free public Wi-Fi is widely and readily available in larger cities—airports, restaurants, coffee shops, libraries, public transport, hotel rooms, you name it. Of course, we all know jumping on a free Internet connection can be a convenient way to access online accounts, catch up on work, and check emails while on the go. However, the security risks should not be forgotten. While the best way to protect your information is to avoid accessing sensitive information or performing sensitive transactions when connected to public Wi-Fi, there are additional measures you should be awar...
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How do Zero-Day Vulnerabilities work: #30SecTech

What is a software vulnerability? In the world of cyber security, vulnerabilities are unintended flaws found in software programs or operating systems. Vulnerabilities can be the result of improper computer or security configurations and programming errors. If left unaddressed, vulnerabilities create security holes that can be exploited by cybercriminals. Why do vulnerabilities pose security risks? Hackers write code to target a specific security weakness and package it into exploit malware, a type malicious software that takes advantage of a vulnerability in o...
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Ransomware- 5 Do's And Don'ts

Guest Post By Kevin Haley, director, Symantec Security Response I despise all forms of bullying. Perhaps the one I hate most of all is where the bully takes a personal item, snatching it from you, and refuses to give it back. It’s dangled right in front of you, but held just out of reach. You’ll only get it back after doing whatever the bully wants. Ransomware is an on-line form of the bully’s game of keep-away. Here, the bully gets on your computer and takes your personal files -words documents, photos, financial information, all the things you care about. Those files are still on your ...
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DOS Attacks Explained

A “denial of service” or DOS attack is used to tie up a website’s resources so that users who need to access the site cannot do so. Many major companies, have been the focus of DOS attacks in recent years. Because a DOS attack can be easily engineered from nearly any location, finding those responsible can be next to impossible.

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Securing Your Game Console and Gaming Account

Today’s gaming consoles are independent computers, but they are not yet at the stage where they are susceptible to malware in the same way PCs and other devices are. Even though the consoles are resistant to malware for the time being, there are still ways that cybercriminals will try to gain access to your valuable gaming accounts. In addition to phishing attempts on gaming accounts, online gameplay can be affected by hackers via Distributed Denial of Service (DDoS) attacks. These attacks do not involve the users’ consoles directly; rather hackers intentionally flood the gaming company...
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Lunar New Year Online Security Tips

It is that time of the year again where unforgettable and sharable memories are made with family and friends. While you enjoy the festivities this Lunar New Year, don’t forget to stay safe online. Norton wishes you an exciting (and secure!) year ahead!
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What to Do in the Event of a Major Data Breach

Stories of massive corporate data breaches in the media are becoming all too common today. So common that the FBI now considers cyber attacks on US companies one of its top law enforcement priorities. Unfortunately, as technology progresses and all of our information becomes more and more digitized, cyber attacks will continue to be an unfortunate part of our lives in the future. Corporations and even smaller businesses are an extremely attractive target to cybercriminals, simply due to the large payday of data that can be stolen.  What Can Cybercriminals Do With My Stolen Data? The main...
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What To Do In The Event Of A Bank Breach

You may have heard in the news recently that an Internet crime group, Carbanak, stole up to one billion USD by targeting the institutions themselves rather than individual customers. They transferred funds to controlled accounts and hacked ATMs via SMS messaging over the last two years. Cyber security experts at Symantec have been tracking Carbanak for some time now. What can cybercriminals do with my data in the event of a banking or financial institution breach? Cybercriminals are attracted to stealing data that they can make money from, such as credit and debit card numbers, bank a...
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Digital Security Tips for Connected Fans

Mobile devices are central to the way people experience concerts, events and festivals. From snapping photos, sharing via social networks, to interactive event apps that enhance the experience. Yet, as the role of smartphones expands, so do the security risks. If you're a connected fan, practice good online security habits with these tips: Online Security at Events Practice Safe Sharing. Check the privacy settings on your social networks to make sure you know who has access to what information. Also, think twice before posting your real-time location or photos to social networks. Whi...
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Malware 101: What Is Malware?

Spyware, ransomware, and bots, oh my! A lot of these terms are prevalent on the Internet, but it may seem impossible to know what all these terms mean, and how they actually affect your devices and personal information. The term, “virus” has been the commonplace word for all malicious software programs for years now; however, a virus is just one type of malicious threat. A virus is classified as a self-replicating piece of malicious code that travels by inserting itself into files or programs. The threats on the cyber landscape have evolved into more than just viruses, and can cause mu...
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What Is A Man In The Middle Attack?

In a sense, a man-in-the-middle attack (MITM) is like eavesdropping. Data is sent from point A (computer) to point B (server/website), and an attacker can get in-between these transmissions. They then set up tools programmed to “listen in” on transmissions, intercept data that is specifically targeted as valuable, and capture the data. Sometimes this data can be modified in the process of transmission to try to trick the end user to divulge sensitive information, such as log in credentials. Once the user has fallen for the bait, the data is collected from the target, and the original data...
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Norton Mobile Security Receives AV-TEST Innovation Award

Norton was presented with the Innovation Award for Norton Mobile Security’s App Advisor for Google Play from AV-TEST during Mobile World Congress in Barcelona, Spain, because of the unique innovation that has helped provide the next level of mobile protection for the changing digital security landscape. As smartphones continue to evolve into being used as personal computers, more and more sensitive information gets stored on the device. We shop, we do our finances, we connect to other devices, communicate, and even entertain ourselves.. What mobile users should be more aware of is that s...
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Data Privacy and Ridesharing Apps

In busy towns and congested cities, ridesharing apps are quickly becoming all the rage. They’re a new and interesting marriage of technology and commuting that helps us keep up with this “always on” lifestyle. However, they’re also kicking up quite the controversy over how companies handle our real-time location data and overall privacy. What is ridesharing? Uncommonly referred to as “real-time ridesharing,” these new mobile apps are taking the local markets by storm. They allow a user to request an almost instant ride to wherever they need to go with just the push of a button.  In a...
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Spring Cleaning to Secure Your Digital Life

Tidy Up Your Digital Life It’s time to delete those digital dust bunnies – that includes programs you don’t use and unimportant files littering your desktop. Here are a few quick tips to get started: Cleanup your PC workspace: Some programs automatically create a short-cut that will be displayed as an icon on your desktop. Deleting short-cuts that you don’t use will not delete the program, but it will keep your desktop clean and organized.   Get organized: Create categories for your files (work, financial statements, family photos, kids’ homework, etc.), then create and label folde...
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What is Cyber Espionage?

When you think of espionage, characters like James Bond might come to mind- having to travel halfway around the world, pretending to be someone they’re not, infiltrating organizations and stealing secrets. Even though James Bond is just a fictional character, old school spies like that do exist. However, with the advancement of all of our data becoming digitized, we’re quickly becoming introduced to the new school version of spies- cyber spies. New school espionage simplifies the spying process extremely. Companies and institutions store almost an overabundance of data in their systems. I...
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Data Breaches Aren't Going Away- What You Need To Know

It may seem like stories of massive data breaches are popping up in the news on a weekly basis these days. Unfortunately, this is not surprising. As technology progresses, all of our information moves to the digital world, and, as a result, cyber attacks are becoming the new wave of crime. Corporations and even small businesses are extremely attractive targets to cybercriminals, simply due to the large payday of data that can be nabbed in one fell swoop. What is a data breach and how and why do they happen? The main reason that cybercriminals are stealing personal information is for us...
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Cybercrime Survival Toolkit- Surviving The Most Dangerous Town On The Internet

As the old adage goes- knowledge is power, and that knowledge is the most powerful defense you have against the threats on the Internet landscape. Now that you’ve seen the film (and just in case you haven’t: mostdangeroustown.com), the fight against cybercrime may seem like an uphill battle, but as hackers are getting smarter, you can become smarter as well. We’ve created this “Cybercrime Survival Kit” to help educate users about the types of threats on the Internet, what they can do and how you can protect yourself against scams, malware, data breaches and more. ...
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The Facts About Jailbreaking iOS Devices

While jailbreaking an iPhone seems to open up the device to limitless possibilities, it is actually, in fact, a large security risk for your phone. Jailbreaking can allow users to bypass many iOS restrictions they might consider limiting, such as being only able to download apps from the Apple iOS App Store and other types of personal customizations of the device. However, this also means that cybercriminals have access to a much larger security hole to attack the device.  All Apple devices carry a “sandboxing” feature that is native in all OS’s. Sandboxing is a program that essentially ...
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What Are Malicious Websites and Drive by Downloads?

Most people are unaware of the fact that you don’t have to intentionally download a malicious attachment in order to compromise your computer’s security. Malicious websites and drive-by downloads are just two ways that your security can become compromised by doing nothing more than visiting a website.

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Introducing The Norton Cyber Hero Video Series Volume One: Zach Latta

Meet Zach Latta, a 17-year-old student who started HackEDU to bring coding to high schools across the country.

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Thanksgiving - Cybersecurity Technologies We're Thankful for and Why

Thanksgiving not only marks the start of the fantastic holiday season—it’s also a time to reflect on what you’re thankful for. One of the many things to be thankful for this holiday is cybersecurity, which has gotten more and more advanced as of late.

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Users Believe Using Public Wi-Fi Riskier than Using a Public Restroom

With the Internet threat landscape rapidly growing, online crime has become a fact of life. While we read about breaches and identity theft every day in our news outlets, we wanted to better understand Norton Cybersecurity Insights Report how you, the consumer, are impacted on a more human level. The Norton Cybersecurity Insights Report captures how consumers perceive and react to online transactions and threats prevalent on the Internet today.

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The Future of the Connected Home: Security in the Internet of Things

4.9 billion connected things are expected to be in use in 2015, increasing to 25 billion by 2020. Many of these smart devices can be found in the connected home. Symantec researchers have found that smart home devices have basic security issues, such as weak authentication and common web vulnerabilities. These can be exploited by hackers posing a privacy and security risk. Safeguards against vulnerabilities and smart security best practices are essential to protecting the connected home from cybercrime. Take a look at common risks and actionable tips to stay safe in the internet of things...
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Online Dating and Protecting Your Privacy

This month, American singles will flock to the multitude of dating services that are available online. Online dating has lost the stigma it once had, as a study conducted by Pew Research found that one in ten Americans have used an online dating website or mobile app in 2013. With the negative stigma of online dating nearly abolished, the popularity of these services is on the rise, which has caught the attention of scammers. What are the risks? As with anything you post online, it’s out there for everyone to see, so you will want to be careful with what identifiable information you u...
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Spring Break and Mobile Device Safety

Technology can add many conveniences to travel: you can check into your flight via smartphone, make last-minute reservations for restaurants or local attractions, take hundreds of photos to commemorate your trip, and even get a little help navigating an unfamiliar city. However, when packing and planning for a vacation, how often do you think of mobile device security? Between picking out the perfect bikini, and loading up all of your ski gear, mobile security is probably the last thing on your mind, but it should be the first. We live so much of our lives through our devices these days; ...
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Take The World Backup Day Pledge!

Spring has finally sprung, and it’s that time of year where a lot of us clean, organize, and simplify our lives. What a lot of people don’t realize is the importance of applying those principles to our digital data as well. We collect, organize and store the things in our lives that are important to us (just ask anyone with a garage).Many of those things packed away in those special storage spaces would be devastating to lose.. But have you ever thought that way about what is on your tablets, computers and mobile phones? Right now, most folks have hundreds of phot...
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What Happens When Your Identity Is Stolen?

The IRS has announced that it will be notifying taxpayers after third parties gained unauthorized access to information on about 100,000 accounts through the “Get Transcript” online application. You can view more about the breach via a statement on the IRS’s website. More About Identity Theft: According to the Federal Trade Commission’s 2014 Consumer Sentinel Network Data Book, identity theft once again tops consumer complaint categories in 2014. Identity theft can be committed in many ways: from non-technical methods such as stealing purses or “dumpster diving” for documents that have ...
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A New Look into Cybercrime- “In Search Of The Most Dangerous Town On The Internet”

Cybercrime is on the rise, and although it may seem like it is faceless crime, it is not. “In Search Of The Most Dangerous Town On The Internet” takes a deep, personal look into the real world of cybercrime. The Romanian town Râmnicu Vâlcea, also known as, "Hackerville", is home to many notorious scammers and convicted blackhat hackers, such as Guccifer, who was responsible for the Hillary Clinton email hack. Through their own words, they discuss their methods for deploying malicious worms, viruses, social engineering scams, stealing identities, and the surprising...
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Middle School Kit: A Broader World of Cybersecurity Protection

A guide for parents and children. It can be a full-time job for any parent to be constantly aware of everything that their children are doing online. Kids these days may seem pretty sharp with technology and the Internet, however, we forget that they’re still learning (and so are we) and may not always be prepared to spot the risks and pitfalls of being constantly connected. In this two-part article, we’ve put together some tips for you as a parent to ensure that your children are safe on the Internet, and some basic cyber security tips that you can share with your children. The best wa...
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Ransomware- When Cybercriminals Hold Your Computer Hostage

Ransomware is a form of malware that will lock files on a computer using encryption. Encryption converts files into another format, like a secret code and can only be decoded by a specific decryption key. Types of Ransomware Ransomware can present itself in two forms. Locker ransomware will encrypt the whole hard drive of the computer, essentially locking the user out of the entire system. Crypto ransomware will only encrypt specific, seemingly important files on the computer, such as word documents, PDFs and image files. Once the ransomware installs itself, ...
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