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Windows 10 Compatibility With Norton Products

As a Norton customer, you are always entitled to download the latest version of your Norton product for free during your service period. Existing customers are also entitled to receive free support at http://support.norton.com. If you’re using Windows 7 or 8, you may have already reserved an upgrade to Windows 10 before its July 29th release. After doing so, Microsoft’s app compatibility checker may show that your Norton product is incompatible with Windows 10. Not to worry- you’re still protected with the best in-class security for your PC. There will be an update available for a Windows...
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Password Managers Are The Key To Secure Passwords

According to the credit reporting firm Experian, the average Internet user has about 19 different online accounts, for which they only have seven different passwords. In addition, one in ten users never change their online passwords, and one in 20 uses the same passwords for all of their online accounts. Those statistics definitely show that the password system is broken. When passwords were invented in the 60's, they were rather simplistic, as there was not  a wide scale need for them. Today we have passwords for an exponential amount of web services. Couple that with the fact that we no...
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How To Recognize and Avoid Tech Support Scams

A tech support scam is a form of Internet fraud that is currently gaining momentum on the Internet. The scam implements social engineering and fear tactics in order to get the victim to take the bait.  There are three main ways this scam is executed- via cold calls, pop-up messages on the computer and incorrect search engine results.

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Malware 101: What Is Malware?

Spyware, ransomware, and bots, oh my! A lot of these terms are prevalent on the Internet, but it may seem impossible to know what all these terms mean, and how they actually affect your devices and personal information. The term, “virus” has been the commonplace word for all malicious software programs for years now; however, a virus is just one type of malicious threat. A virus is classified as a self-replicating piece of malicious code that travels by inserting itself into files or programs. The threats on the cyber landscape have evolved into more than just viruses, and can cause mu...
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Get Ready For Some Big Updates!

Beginning this month, we will begin automatically updating customers with a new PC client that provides the best usability, performance and protection that we offer to-date. We’re rolling these updates out to users over the next several months, however, you have an opportunity to get these features now.

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SSL Certificates: What Consumers Need to Know

Guest post by Jeff Barto, Trust Strategist, Evangelist & Website Security Advocate for Symantec In 1994, the first online purchase crossed the World Wide Web: a large pepperoni pizza with mushrooms and extra cheese from Pizza Hut. Over the next 20 years, e-commerce has exploded into a bustling economy, exceeding $1.2 trillion in sales in 2013. This growth in online purchases rests upon a foundation of trust. People trust that the websites they use to track finances and make online purchases are secure and legitimate largely because of Secure Socket Layer (SSL) certificates- otherwi...
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What is Social Engineering?

We talk about software vulnerabilities a lot, and the human versions of those are our emotions. When people are faced with frightening scenarios, their first impulse is to act first and think later. This is the exact “vulnerability” that social engineers depend upon for a successful attack. Types of Social Engineering Attacks Social engineering is a way that cybercriminals use human-to-human interaction in order get the user to divulge sensitive information. Since social engineering is based on human nature and emotional reactions, there are many ways that at...
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Middle School Kit: A Broader World of Cybersecurity Protection

A guide for parents and children. It can be a full-time job for any parent to be constantly aware of everything that their children are doing online. Kids these days may seem pretty sharp with technology and the Internet, however, we forget that they’re still learning (and so are we) and may not always be prepared to spot the risks and pitfalls of being constantly connected. In this two-part article, we’ve put together some tips for you as a parent to ensure that your children are safe on the Internet, and some basic cyber security tips that you can share with your children. The best wa...
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Ransomware- 5 Do's And Don'ts

Guest Post By Kevin Haley, director, Symantec Security Response I despise all forms of bullying. Perhaps the one I hate most of all is where the bully takes a personal item, snatching it from you, and refuses to give it back. It’s dangled right in front of you, but held just out of reach. You’ll only get it back after doing whatever the bully wants. Ransomware is an on-line form of the bully’s game of keep-away. Here, the bully gets on your computer and takes your personal files -words documents, photos, financial information, all the things you care about. Those files are still on your ...
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Ransomware- When Cybercriminals Hold Your Computer Hostage

Ransomware is a form of malware that will lock files on a computer using encryption. Encryption converts files into another format, like a secret code and can only be decoded by a specific decryption key. Types of Ransomware Ransomware can present itself in two forms. Locker ransomware will encrypt the whole hard drive of the computer, essentially locking the user out of the entire system. Crypto ransomware will only encrypt specific, seemingly important files on the computer, such as word documents, PDFs and image files. Once the ransomware installs itself, ...
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Ransomware And The Importance Of Backing Up

Ransomware has a unique and specific agenda, and one that can be entirely avoided if properly understood.

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Tips for Migrating to Windows 10

Windows 10 will be available as a free upgrade for Windows 7, 8.1 customers starting July 29th. Following are some tips to help you prepare. 1. Reserve your copy of Windows 10, if you haven’t already. Click the Windows 10 App icon in the system tray of your current device. If you don’t have the Windows 10 App icon, run a Windows update. This should correct the problem on most Windows 7 and 8.1 systems. 2. Check your system compatibility. Windows should notify you of any compatibility problems with your system or software prior to upgrading. However, you can manually check hardware spec...
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What Is A Man In The Middle Attack?

In a sense, a man-in-the-middle attack (MITM) is like eavesdropping. Data is sent from point A (computer) to point B (server/website), and an attacker can get in-between these transmissions. They then set up tools programmed to “listen in” on transmissions, intercept data that is specifically targeted as valuable, and capture the data. Sometimes this data can be modified in the process of transmission to try to trick the end user to divulge sensitive information, such as log in credentials. Once the user has fallen for the bait, the data is collected from the target, and the original data...
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7 Of The Most Important Cyber Security Topics You Should Learn About

October is National Cyber Security Awareness Month, and we love participating, as it is a way to help further educate everyone about staying safe on the Internet. To kick off the first week, we’re going to give you a crash course in basic cyber security 101. A lot of these topics will come up over the next month, so let’s make sure everyone knows what they mean. 1. Secure Passwords: The keys to our digital kingdom, passwords should be closely protected. A lot of the times, that’s all a cybercriminal needs to gain access to your account. The following articles not only teach you about HOW...
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What Happens When Your Identity Is Stolen?

The IRS has announced that it will be notifying taxpayers after third parties gained unauthorized access to information on about 100,000 accounts through the “Get Transcript” online application. You can view more about the breach via a statement on the IRS’s website. More About Identity Theft: According to the Federal Trade Commission’s 2014 Consumer Sentinel Network Data Book, identity theft once again tops consumer complaint categories in 2014. Identity theft can be committed in many ways: from non-technical methods such as stealing purses or “dumpster diving” for documents that have ...
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What Is Malvertising?

Malvertising is a shortened term for malicious advertising, and is defined as using online advertising to spread malware. Malvertising requires placing malware-laden advertisements on legitimate web pages and through authentic online advertising networks in order to infect a web browser and device. Often, it’s very difficult to distinguish between legitimate and malicious online ads.

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Malware 101: How Do I Get Malware on My Computer? Part One

We’ve previously explained the different types of malware that are prevalent on the threat landscape, which begs the question: How does malware get onto my computer? Bundled Free Software Programs Free is never usually 100% free when it comes to software and apps- there is always some trade-off. Frequently, free software companies will partner with other companies and bundle additional software within the download. Mostly, these programs are bundled with toolbar add-ons, however, hidden within these add-ons can be spyware, ad libraries, and even browser hijackers. While this is not ma...
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How to Protect Your New Tech

The holiday season is the most wonderful time of the year, and a time when many receive new gadgets. If you’re the type that regularly receives smartwatches, wearable tech, and other gadgets as gifts, understanding how best to protect them is very important.

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Encryption: How To Utilize it Online and Why It’s Important

Encryption is the process of protecting personal data, often with a form of “secret code,” so that it cannot be read by anyone who doesn’t have the code key.  Today, huge amounts of personal information are managed online, via computer applications, and stored in the cloud, or servers with an ongoing connection to the Web.

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Data Breaches Aren't Going Away- What You Need To Know

It may seem like stories of massive data breaches are popping up in the news on a weekly basis these days. Unfortunately, this is not surprising. As technology progresses, all of our information moves to the digital world, and, as a result, cyber attacks are becoming the new wave of crime. Corporations and even small businesses are extremely attractive targets to cybercriminals, simply due to the large payday of data that can be nabbed in one fell swoop. What is a data breach and how and why do they happen? The main reason that cybercriminals are stealing personal information is for us...
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Malware 101: How Do I Get Malware on My Computer? Part Two

In other posts, we’ve explained the different types of malware on the threat landscape, and some of the less complicated ways your computer can become infected with malware. In this article we’ll talk about the more complicated types of attacks that cybercriminals use to try to get your information. Exploit Kit Exploit kits are malicious toolkits that attackers use to search for software vulnerabilities on a target’s computer. The kits come with prewritten code that will search for the vulnerabilities, and once it is found, the kit can then inject malware into the computer through tha...
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Why I Do It: A Support Agent’s Tale

Why I Do It: A Support Agent’s Tale Why I do it I have always loved computers. I also worked in health care for ten years, and that gave me a wonderful perspective on helping people. I have been able to carry over that experience to my current position as a Norton Technical Support Agent and it provides me with the ability to offer my customers a positive experience in the middle of a stressful situation.  It's always a great feeling when I finish a call, and someone who used to be really upset is now really happy. Saving digital lives I remember one custom...
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Are Your Devices Listening In On Your Conversations?

Is it time to start speaking in code in your living room? Recent tech buzz has fingered voice control on your smart TV as a security risk, listening in on your conversations in order to utilize voice commands, and then sending that information out to third parties. The thought of “always listening” devices using voice commands can seem like a scary thing; however, it’s not as scary as it sounds, just yet. Still it’s important to be aware of potential risks as the growth of speech-to-text technology will more frequently become integrated into new devices entering the market. Protect You...
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High School Kit: More Independence Online

You’re learning how to drive, looking into potential colleges, getting your first “real” girlfriend or boyfriend, going to dances, parties, making new friends and having fun!  With all of this newfound independence comes amazing new adventures and experiences in your life. It is easy to get caught up in the excitement, but, along with all of your academic studies and extra curricular activities, an education in cyber security can help keep you safe while you keep exploring. Do’s and Don’ts of Cyber Security Phishing 101Phishing is a con game that takes place online, and phishers are ju...
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What Are Malicious Websites and Drive by Downloads?

Most people are unaware of the fact that you don’t have to intentionally download a malicious attachment in order to compromise your computer’s security. Malicious websites and drive-by downloads are just two ways that your security can become compromised by doing nothing more than visiting a website.

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What is the Difference Between Black, White and Grey Hat Hackers?

Not all hackers are inherently bad. When used in mainstream media, the word, “hacker,” is usually used in relation to cyber criminals, but a hacker can actually be anyone, regardless of their intentions, who utilizes their knowledge of computer software and hardware to break down and bypass security measures on a computer, device or network. Hacking itself is not an illegal activity unless the hacker is compromising a system without the owner’s permission.  Many companies and government agencies actually employ hackers to help them secure their systems. Hackers ar...
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Grade School Cyber Security Kit: Online Safety 101

The Internet can be a place of endless wonders. It’s where you learn, talk, shop, and play. Still, the Internet is just like anything else in life- there are important rules that everyone should follow in order to make sure they stay safe while online. Follow the Internet rules at school and at home: How much screen time is too much? It’s really easy to get caught up visiting fun websites, and playing awesome games, but there’s also a whole big world to explore, away from the screen! Know when it’s time to put down the mouse and go outside and play. Come to an agreement with your paren...
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Types of Common Mobile Threats and What They Can Do to Your Phone

If you know anything about online security, you know that your phone is even more susceptible to malware than your computer. It gets worse. Once your phone is hacked, your computer can easily be next. That’s because your total online security is only as secure as the weakest link in the chain.

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What to Do in the Event of a Major Data Breach

Stories of massive corporate data breaches in the media are becoming all too common today. So common that the FBI now considers cyber attacks on US companies one of its top law enforcement priorities. Unfortunately, as technology progresses and all of our information becomes more and more digitized, cyber attacks will continue to be an unfortunate part of our lives in the future. Corporations and even smaller businesses are an extremely attractive target to cybercriminals, simply due to the large payday of data that can be stolen.  What Can Cybercriminals Do With My Stolen Data? The main...
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Public Wi-Fi Security 101: What Makes Public Wi-Fi Vulnerable To Attack And How To Stay Safe

Nowadays, free public Wi-Fi is widely and readily available in larger cities—airports, restaurants, coffee shops, libraries, public transport, hotel rooms, you name it. Of course, we all know jumping on a free Internet connection can be a convenient way to access online accounts, catch up on work, and check emails while on the go. However, the security risks should not be forgotten. While the best way to protect your information is to avoid accessing sensitive information or performing sensitive transactions when connected to public Wi-Fi, there are additional measures you should be awar...
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Norton's Support Commitment And Our Virus Protection Promise

Norton is the leader in digital solutions and we have the best in class digital security solutions available on the market today that’s backed by the largest threat intelligence database in the world. Furthermore, you’re covered by Norton’s Virus Protection Promise.  Should you run into any problems, Norton Security is supported by a team of passionate and empowered security experts that work around the clock to provide you with support whenever you need it most. We understand that getting a virus on your system would be a technical nightmare. Navigating through spam emails, pop-ups...
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How do Zero-Day Vulnerabilities work: #30SecTech

What is a software vulnerability? In the world of cyber security, vulnerabilities are unintended flaws found in software programs or operating systems. Vulnerabilities can be the result of improper computer or security configurations and programming errors. If left unaddressed, vulnerabilities create security holes that can be exploited by cybercriminals. Why do vulnerabilities pose security risks? Hackers write code to target a specific security weakness and package it into exploit malware, a type malicious software that takes advantage of a vulnerability in o...
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What Is Spear Phishing?

Spear phishing isn’t what you do when you’re on vacation in Hawaii. It’s a targeted attack on your personal information. An updated version of the old trick “phishing,” where scam artists simply ask you for your password or other private information, spear phishing takes this trick to the next level, using social engineering. Before you respond to that email asking for you to verify your address or other personal information, read this article to protect yourself against spear phishing.

 

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Users Believe Using Public Wi-Fi Riskier than Using a Public Restroom

With the Internet threat landscape rapidly growing, online crime has become a fact of life. While we read about breaches and identity theft every day in our news outlets, we wanted to better understand Norton Cybersecurity Insights Report how you, the consumer, are impacted on a more human level. The Norton Cybersecurity Insights Report captures how consumers perceive and react to online transactions and threats prevalent on the Internet today.

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Securing Your Game Console and Gaming Account

Today’s gaming consoles are independent computers, but they are not yet at the stage where they are susceptible to malware in the same way PCs and other devices are. Even though the consoles are resistant to malware for the time being, there are still ways that cybercriminals will try to gain access to your valuable gaming accounts. In addition to phishing attempts on gaming accounts, online gameplay can be affected by hackers via Distributed Denial of Service (DDoS) attacks. These attacks do not involve the users’ consoles directly; rather hackers intentionally flood the gaming company...
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Safe Online Shopping For The Holiday Season

The holidays are just around the corner, and that means many of us will be making purchases online to avoid large crowds and busy mall traffic, especially during Black Friday and Cyber Monday.

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Social Engineering Scams on Social Media

Nobody likes being manipulated—and that’s exactly what happens to people when they fall victim to social engineering scams online. In addition to using more sophisticated malware, ransomware, and viruses, online criminals have become increasingly aware of the use and power psychology plays in weaving believable online fiction. By ‘engineering’ a believable scenario, criminals are able to manipulate users to act on otherwise risky behavior. There’s a dark art to this skill, and it’s one that can cause you and your online network a great deal of distress should you become compromised. Socia...
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Norton – Better, Faster, Stronger and Committed to Your Online Security

At the heart of every Norton improvement is you, real people in real-world situations. Take a look at how our commitment to your security has evolved Norton.

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Windows 10: New Security Features and the Role of Third Party Security

Just like everyone else, we’re excited about Windows 10 this year. We particularly look forward to new security improvements that Microsoft brings to Windows with each new release. While this may sound like a strange position for a security company to take, the reason why we welcome these improvements is that every security improvement, no matter how big or small, is bad for hackers and criminals and good for consumers.  Like the majority of customers in the market, we’re also customers of Microsoft Windows and we recognize that Microsoft Windows is an attractive target for criminals.

Even with all of the new features, Microsoft Windows’ “attack surface” continues to grow with each new release. Microsoft-developed security improvements and features can play an important role in helping to reduce the attack surface of each new Windows release.

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College Kit: How To Keep Devices Secure and Information Safe

College is a whole new world. Between the excitement of living on your own, meeting new, interesting people, and picking out classes you actually care about, there are some equally important things to consider while embracing your full-fledged independence. College and technology go hand-in-hand. You use your computer for research and term papers, your phone to keep track of your class schedules, and your tablet to keep up with old and new friends on social media. Technology is a great tool for connecting us all, but that’s the thing- it connects EVERYONE- including cybercriminals.  For e...
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How to Keep Your Personal Information Safe on Social Media

Social media runs a significant portion of people’s social lives.  We use it to connect with far-flung friends and family, send quick messages to co-workers, and announce major (and minor) events in our lives.

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A New Look into Cybercrime- “In Search Of The Most Dangerous Town On The Internet”

Cybercrime is on the rise, and although it may seem like it is faceless crime, it is not. “In Search Of The Most Dangerous Town On The Internet” takes a deep, personal look into the real world of cybercrime. The Romanian town Râmnicu Vâlcea, also known as, "Hackerville", is home to many notorious scammers and convicted blackhat hackers, such as Guccifer, who was responsible for the Hillary Clinton email hack. Through their own words, they discuss their methods for deploying malicious worms, viruses, social engineering scams, stealing identities, and the surprising...
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How Do Businesses Get Hacked?

While organizations may have some of the best security in the world protecting their information, there are people who are in charge of creating and handling that information.. Because people’s brains are impossible to secure via software, social engineering plays a key role in allowing cybercriminals to bypass computers and security software to commit acts of cyber espionage. Attacks on governments, healthcare institutions or any other organization, require a special blend of both social engineering tactics and technical attacks. The most common form of attack used to infiltrate a governm...
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What Is a Virus #30SecTech

A computer virus, much like a flu virus, is designed to spread from host to host and has the ability to replicate itself. Similarly, in the same way that viruses cannot reproduce without a host cell, computer viruses cannot reproduce and spread without programming such as a file or document. In more technical terms, a computer virus is a type of malicious code or program written to alter the way a computer operates and that is designed to spread from one computer to another. A virus operates by inserting or attaching itself to a legitimate program or document that...
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8 Elements to Help You Become a Great Digital Citizen

"Digital Citizenship" is the umbrella term used to describe the expectations of a digital citizen. If you use the Internet on a regular basis, you are a digital citizen! Just like being a citizen in the physical world, a lot of the same rules apply when you are a citizen of the digital world. Here are eight elements that embody what it takes to be a good digital citizen: Digital commerce: Citizens should recognize that a large share of the economy is now based online. As a result, there are both pros and cons to e-commerce, and a good digital citizen should not only be aware of the bene...
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Norton Mobile Security Receives AV-TEST Innovation Award

Norton was presented with the Innovation Award for Norton Mobile Security’s App Advisor for Google Play from AV-TEST during Mobile World Congress in Barcelona, Spain, because of the unique innovation that has helped provide the next level of mobile protection for the changing digital security landscape. As smartphones continue to evolve into being used as personal computers, more and more sensitive information gets stored on the device. We shop, we do our finances, we connect to other devices, communicate, and even entertain ourselves.. What mobile users should be more aware of is that s...
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Online Dating and Protecting Your Privacy

This month, American singles will flock to the multitude of dating services that are available online. Online dating has lost the stigma it once had, as a study conducted by Pew Research found that one in ten Americans have used an online dating website or mobile app in 2013. With the negative stigma of online dating nearly abolished, the popularity of these services is on the rise, which has caught the attention of scammers. What are the risks? As with anything you post online, it’s out there for everyone to see, so you will want to be careful with what identifiable information you u...
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What To Do In The Event Of A Bank Breach

You may have heard in the news recently that an Internet crime group, Carbanak, stole up to one billion USD by targeting the institutions themselves rather than individual customers. They transferred funds to controlled accounts and hacked ATMs via SMS messaging over the last two years. Cyber security experts at Symantec have been tracking Carbanak for some time now. What can cybercriminals do with my data in the event of a banking or financial institution breach? Cybercriminals are attracted to stealing data that they can make money from, such as credit and debit card numbers, bank a...
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How to Clean Up Your Online Digital Footprint

Your “digital footprint” includes all traces of your online activity, from commenting on news pieces or social media to making online purchases.  When you know the boundaries of your digital footprint, and take steps to control it, you can protect your identity and your reputation.

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The Facts About Jailbreaking iOS Devices

While jailbreaking an iPhone seems to open up the device to limitless possibilities, it is actually, in fact, a large security risk for your phone. Jailbreaking can allow users to bypass many iOS restrictions they might consider limiting, such as being only able to download apps from the Apple iOS App Store and other types of personal customizations of the device. However, this also means that cybercriminals have access to a much larger security hole to attack the device.  All Apple devices carry a “sandboxing” feature that is native in all OS’s. Sandboxing is a program that essentially ...
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