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Kudos12 Stats

It’s a New World, It’s a New Norton

The headlines are all too familiar: “Retail Giant Reports Massive Data Breach,” “Russian Gang Amasses Billions of Web Credentials.” Despite the increase in threats, we are moving more and more of our lives on line: from sensitive health and financial data, to precious photos and daily shopping. To complicate matters, our digital lives don’t just reside on a desktop but on multiple devices and platforms. Too many of us remain vulnerable to advanced threats. If we want to free ourselves to take full advantage of our amazing digital, interconnected world, we need to secure ourselves.

With that in mind, we at Norton are making significant changes to simplify and strengthen our portfolio of security products. We are making it easier to select and buy the security products you need, and download and maintain them. As cybercriminals and the attacks they launch become more sophisticated, we’re strengthening our advanced threat protection technologies and improving performance across your Android, Windows, Mac and iOS devices.

First, we’re streamlining our Norton product portfolio from nine products to one flagship solution:  Norton Security. Norton Security will be available with and without cloud backup and combines the functionality of our existing products, eliminating the need for you to choose among nine different flavors. Norton Security is currently in public beta and slated for general availability this fall.  As part of this change, we’ll be retiring some of our stand-alone legacy products, such as Norton Internet Security, Norton AntiVirus and Norton360.

We are also making the product itself simpler to use with dramatic improvements to the user interface.  With its improved look and feel as well as cloud-based management, Norton Security will feel much more like a service and less like the software you used to “set and forget.” And because Norton Security is cloud-based, it will be simple to add and manage new devices through your personal Norton account – just like you do on Netflix and iTunes. As an added benefit of this service, we’ll keep you armed with real-time updates on threats and tips to help ensure you stay confident and protected wherever you go.

To complement Norton Security’s advanced security technologies, we will continue to offer an optional cloud backup feature to keep your data secure and always available. Norton Security is backed by the largest threat intelligence network in the world, and a team of passionate security experts working around the clock to monitor threats, develop and update our products. We will continue to provide the 24/7 customer support you’ve come to expect.

We are so confident in the protection and support provided as part of the Norton Security service, we are offering a 100% virus-free money-back guarantee.

One Service. Total Protection. Guaranteed.

Norton has the people, products and threat intelligence to protect you and the connections you make throughout your day.

Comments

Kudos0

So I assume Comcast users will be converted to the new version without backup some time in the next few years?  (OK maybe not years, but the Comcast version is always updated long after the "official" Norton product.)

Kudos1 Stats

The headlines are all too familiar: “Retail Giant Reports Massive Data Breach,” “Russian Gang Amasses Billions of Web Credentials.” Despite the increase in threats, we are moving more and more of our lives on line: from sensitive health and financial data, to precious photos and daily shopping. To complicate matters, our digital lives don’t just reside on a desktop but on multiple devices and platforms. Too many of us remain vulnerable to advanced threats. If we want to free ourselves to take full advantage of our amazing digital, interconnected world, we need to secure ourselves.

With that in mind, we at Norton are making significant changes to simplify and strengthen our portfolio of security products. We are making it easier to select and buy the security products you need, and download and maintain them. As cybercriminals and the attacks they launch become more sophisticated, we’re strengthening our advanced threat protection technologies and improving performance across your Android, Windows, Mac and iOS devices.

First, we’re streamlining our Norton product portfolio from nine products to one flagship solution:  Norton Security. Norton Security will be available with and without cloud backup and combines the functionality of our existing products, eliminating the need for you to choose among nine different flavors. Norton Security is currently in public beta and slated for general availability this fall.  As part of this change, we’ll be retiring some of our stand-alone legacy products, such as Norton Internet Security, Norton AntiVirus and Norton360.

We are also making the product itself simpler to use with dramatic improvements to the user interface.  With its improved look and feel as well as cloud-based management, Norton Security will feel much more like a service and less like the software you used to “set and forget.” And because Norton Security is cloud-based, it will be simple to add and manage new devices through your personal Norton account – just like you do on Netflix and iTunes. As an added benefit of this service, we’ll keep you armed with real-time updates on threats and tips to help ensure you stay confident and protected wherever you go.

To complement Norton Security’s advanced security technologies, we will continue to offer an optional cloud backup feature to keep your data secure and always available. Norton Security is backed by the largest threat intelligence network in the world, and a team of passionate security experts working around the clock to monitor threats, develop and update our products. We will continue to provide the 24/7 customer support you’ve come to expect.

We are so confident in the protection and support provided as part of the Norton Security service, we are offering a 100% virus-free money-back guarantee.

One Service. Total Protection. Guaranteed.

Norton has the people, products and threat intelligence to protect you and the connections you make throughout your day.

Kudos0

Dear Fran:  This is the comment section for an article.  Why would you re-post the article in its its entirety in the comments section without anything additional.  Do you think that we need to read it again, or do you think that it is so profound that the only thing you can do is say "Ditto"?  The abbreviation do. is used for the word Ditto and saves a lot of time.

Kudos2 Stats

While im ok with the new plan to a extent, I have concerns, I still have 866 days left on my 360 Premier edition. It seems to me people with lesser plans with have the same service as I do. Leaving me having paid more money for the same service for who paid less. Also norton has been good to me for many years now and I want to give it the benifit of the doubt but I do have concerns about this change as to where its going.

Windows 8.1 x64 Pro / Norton 360 Premier 21.5.0.19
Kudos0

Having just purchased a new license for NIS 2014 on 8/15/14, I am somewhat horrified and disapointed by this announcement, accompanied by a statement by Norton that can be interpreted as Norton's making a break with it's long-standing tradition/promise/reliance inducing practice of upgrading existing licenses owner's to the latest methods of malware protection..

In many ways I can understand this change. This new edition is clearly a much more comprehensive and feature - rich version than NIS 2014 and will most likely be a more expensive product and rightly so..

However, If the new version offers any new or more refined or more effective protection methods or layers of protection that will not be made fully available to current NIS 2014 license owners, then I would consider Norton's new and totally unexpected policy to be unfair and an unethical business practice. NIS license owners have purchased their licenses with the fully justified expectation of being provided with the best and most current malware protection that Norton has developed. For the sake of Norton's Reputation among the security concious consumer alone, I hope that current NIS license owner's expectations and justified reliance on past Norton business practices respecting receiving the latest and best Norton malware protection will be met.

Sincerely stated,

Hok

Kudos3 Stats

So soon, we are getting a EoL for almost all current line of products and then an EoS.

But, some relevant questions:

  • Can Symantec guarantee a reliable, non faulty and failproof cloud connectivity to all its customers round the clock regardless of connection speed or location for entire life, despite of current issues with updates and releases?
  • What will happen if Symantec servers become the single point of failure?
  • What about network failures, server outage, server maintenance etc?
  • Is Symantec considering to change their mind on PUA/PUP/Whatever things?
  • Or are they just going to concentrate on the virus and keep their old attitude of PUP/PUA are necessary for someone?
  • Will Symantec's latest home product's firewall protect users even if they accidently execute a backdoor trojan or a popup? (dont tell your lame realtime shields do the trick. I can easily bypass them with freely available tools on net)
  • What about compactability to latest system configs and platforms x86, x64, arm etc?
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

So, can I use NIS license for this new Norton Security or what? I still have 1.5 years of NIS license...

If I can't - it is ridiculous.

May be anyone got link to official info about this?

Kudos0

Hi Ameli:

Symantec employee Tony Weiss posted comments here in the Norton Internet Security / Norton AntiVirus forum on 22-Aug-2014 that might be of interest.  Current Norton users will be informed of their "transition options" shortly after Norton Security v. 22.x is officially released later this fall.

Kudos4 Stats

Regarding the 100% virus-free money back guarantee, what is the definition of "virus"?  For example, will this include all malware listed in the Symantec Security Response A - Z Listing of Threats and Risks as well as newly released  variants that do not have a signature (SHA hash) listed in that database?  What criteria will be used to make the distinction between a "virus" and a PUP (potentially unwanted program) like adware and browser hijackers, or are PUPs included in this guarantee as well?

Kudos0

What will the cost be to the consumer? It makes me nervous when you fix something that isn't broke.

Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

I will no longer be using your Norton  security products, as the price point for the replacement of the  Norton Internet Security   current version: 21.6.0.32 is excessive, compared to equally effective competitors products.  Your policies for this new product require me to pay full price for the new product, whereas in the past a product upgrade could be obtained at  greatly  reduced price.  The new product will cover up to 5 devices, and so I am forced to pay for more licenses that I need. In my case, I need protection on only 3 devices.  I used to pay about $50 for a 1 user-3 license version, and now am forced to pay $90 for 5 licenses, with 2 licenses going unused.  That's an  80 % cost increase to me.  The average cost per license of the 1 user-3 license  version: 21.6.0.32  was about $16 ($50/3)   and the average cost per license of the new Norton Security 1 user-5 license product is $18 ($90/5) .  This is a 12.5 % increase per each license of the new product.  If I look at it another way,  the unused licenses will cost me $36  (2 * 18), stranded cash  that can be better used elsewhere.  That's a huge markup for a product that offers little more than some bells and whistles.   No business could last very long if it paid for things it would never use.  Good Bye.

Kudos0

Dave54 I understand your position and totally agree with you as well. However, I am a multi-user who could benefit from the 5 license keys. However, I agree on the price. It is really steep and I feel that Norton may lose a lot of its veteran users such as myself as well. I think what they have done is combined the price of Norton Mobile security and Norton 360 Primer together to sustain a price. However, I am thinking I may dump Norton just for the fact that they are NOT customer oriented because if they were there would be information in regards to the whole step by step renewal process, and other information on those like myself whom uses Norton 360 Primer version. I have been a Norton customer for over 15 years. Plus, what I don't like is that they will allow for the renewal but what happens when they stop supporting the older version when they have stated that they are going to downgrade the number of Norton Programs that they were offering. What I see is that they are about the money. They are not about the customer. I am sure I am not going to be the only veteran user of Norton to dump them.

Kudos0

After going through problems with Norton360 essentially causing my new computer to crash,  I am no longer a happy Norton User--  AND I have no use for 5 licenses. At this point I will not be renewing my subscription.