Is It Doing Anything?
Author: collindavis27 Employee Posted: 09-Apr-2008 | 11:25AM · 31 Comments
I recently explained how the Smart Scheduler feature in Norton 360 works to stay out of your way in deciding when to run tasks. The scheduler is so effective that it's common for users to wonder if we're ever performing scans. Neil Rubenking even noted in his PC Magazine review of Norton 360 that "It's so quiet you might begin to wonder if it's doing anything at all."
We want to shed some light on this for anyone (myself included) who can't resist the urge to dig into how things work. We've created a small widget that shows you everything going on behind the scenes:
You can download it here (it's free) and it will work with any active copy of Norton 360 version 2.0. Windows XP users will need to install a copy of Microsoft's .NET Framework 2.0 if they don't already have it.
At the top you will notice a small icon of a person - that's you. Next to it is a timer that starts at 20 minutes and begins counting down after Norton 360 notices you're not moving the mouse or keyboard. Below this is a list of all your computer's resources (CPU usage, disk activity, network traffic, etc...). When the time is right and a scan is pending, you'll see it start up.
When you first run the tool, you might not see any "Pending" jobs. That's okay; it just means Norton 360 doesn't have anything to run right now. In this case, the timer doesn't tick down either. This is for performance - there's no point in the product monitoring user activity if it has nothing to do.
There's one other feature in the widget worth mentioning. In the top right corner, there's a green "play" button. This will make you appear inactive for 5 seconds. Say you're heading off to lunch and want Norton 360 to start its scan now instead of waiting 20 minutes. Click this button, walk away and any pending jobs will start immediately. If you come back before those jobs are done, they'll stop just like normal.
I hope this tool helps provide you with some transparency into the Smart Scheduler feature of Norton 360.
Message Edited by jgonzales on 02-11-2009 06:57 PM
Comments
vinsanity replied on Permalink
Re: Is It Doing Anything?
collindavis replied on Permalink
Re: Is It Doing Anything?
collindavis replied on Permalink
Re: Is It Doing Anything?
collindavis replied on Permalink
Re: Is It Doing Anything?
To answer your other question above, "PM" is forum-speak for Private Message. You can send any user on this board a direct message by clicking on their user name and choosing to "Send this user a private message"
Collin
Kurt replied on Permalink
Re: Is It Doing Anything?
Some questionmarks are easily being removed and uncovering what is actually going on.
A peace of mind comes into the users of N360.
Genious !!
Kurt
njinau replied on Permalink
Re: Is It Doing Anything?
Further to my comment/request above, I now find that I cannot replicate the problem. This is possibly because I've since used Registry Mechanic to Optimize Services. I note that the RM function changed some services from "disabled" to "manual". Please treat the problem as "User Error".
citacomp replied on Permalink
Re: Is It Doing Anything?
Liverbird43 replied on Permalink
Re: Is It Doing Anything?
I didn't really want to have this running on startup, is there no other way to "find it" if you have closed it with the "corner x" ?
cgoldman replied on Permalink
Re: Is It Doing Anything?
Any suggestions please.
Tony_Weiss replied on Permalink
Re: Is It Doing Anything?
http://community.norton.com/norton/board/message?board.id=Norton_360&mes...
njinau replied on Permalink
Re: Is It Doing Anything?
What a PM? What sort of information would you like in it?
emaurer replied on Permalink
Re: Is It Doing Anything?
As I said before.. very useful tool.... One small question....
Is it possible to have also net-work activity in a small bar... (out- in going) With this 360 is round in respect to information...
Evert Maurer (The Netherlands)
Message Edited by emaurer on 04-13-2008 01:22 PMcollindavis replied on Permalink
Re: Is It Doing Anything?
Hi vinsanity, the experience you describe is very concerning. I want to get to the bottom of it as soon as possible.
I would like to keep this discussion on the topic of the scheduler widget. I've arranged to have your post moved here:
http://community.norton.com/norton/board/message?board.id=Norton_360&message.id=157
We'll follow up shortly in that forum.
Thanks.
[edit: URL updated to reflect new Norton 360 board]
Message Edited by collindavis on 05-08-2008 01:28 PMMessage Edited by Tony_Weiss on 05-22-2008 05:52 PMDrData replied on Permalink
Re: Is It Doing Anything?
I'm using Win Vista Home Premium SP1.
Disappointing :-)
Ron
JerryM replied on Permalink
Re: Is It Doing Anything?
collindavis replied on Permalink
Re: Is It Doing Anything?
This widget is really still in the "beta" phase, but it definitely should not interfere with your base Norton 360 product. I've sent you a PM to get some more information and help you sort this out.
Collin
juking replied on Permalink
Re: Is It Doing Anything?
njinau replied on Permalink
Re: Is It Doing Anything?
Clicking the red X only closes the window - I had a similar experience (not able to find it again). On checking the Taskmanager, I found that the task was still running. I then found the option to add the icon to the Notification Area by clicking on the Options Icon (far right) and choosing "show icon etc.". To restore the window after clicking on the red X, just right click the icon in the notification area.
vinsanity replied on Permalink
Re: Is It Doing Anything?
collindavis replied on Permalink
Re: Is It Doing Anything?
Thanks for the feedback. We did consider making this a sidebar gadget (and we still are). For now though, we wanted all our users including those with Windows XP to be able to use this.
One thing you can do if you want the widget to show up every time you start your computer is add it to your Start Menu's startup folder. To do this, just drag the Norton360Status application to your start menu and drop it in the "Startup" folder.
Collin
njinau replied on Permalink
Re: Is It Doing Anything?
However, it stops my PC from shutting down. I'm running Win XP Pro SP3 with about 90 concurrent processes. When I choose Start/Shutdown some processes stop (about 20) but then the Shutdown proceeds no further. New programs can be activated, but new Shutdowns will not shut any more. The PC is not hung. Once I stop Norton360status then a new Shutdown will complete the operation.
collindavis replied on Permalink
Re: Is It Doing Anything?
cgoldman, If I understand correctly you're trying to use the widget to check if scheduled (not automatic) scans are running. Unfortunately, it's only been set up to monitor idle time tasks. Scheduled tasks should run at the appropriate time and can be confirmed by looking in the details of each of the 4 main categories.
Hi nijinau, this is not a problem I have seen. Are you using the tray icon mode of the widget? Does enabling/disabling it affect the behavior?
I'd ask both of you to drop me PM with your contact information if you're still seeing these problems.
Thanks
Collin
citacomp replied on Permalink
Re: Is It Doing Anything?
Liverbird43 replied on Permalink
Re: Is It Doing Anything?
Tonight I have gone to the installer which I still had and "ran" it again.
Is this what you have to do each time you want the widget in view ??
It would be cool if you could make this as a sidebar gadget ;)
Liverbird
collindavis replied on Permalink
Re: Is It Doing Anything?
If you're interested in monitoring detailed network activity, there are some cool gadgets available for Vista that do a pretty good job:
http://vista.gallery.microsoft.com/vista/SideBar.aspx?mkt=en-us
Collin
collindavis replied on Permalink
Re: Is It Doing Anything?
Have you double checked that the machines have the Microsoft .NET framework installed? You can get it here:
http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4...
If that doesn't work, can you provide the text of the error you're seeing and we'll take a look.
Collin
collindavis replied on Permalink
Re: Is It Doing Anything?
Is there anything listed under "Pending"? If not, give it a couple days and something should kick in.
collindavis replied on Permalink
Re: Is It Doing Anything?
I did this by downloading it to my Desktop. When you click on the link in my post above you should be presented with the option to "Save" or "Open" the file. If you choose "Save", you can select to put it on your Desktop. This makes it very convenient for quick access.
Collin
emaurer replied on Permalink
Re: Is It Doing Anything?
Evert Maurer (The Netherlands)
cgoldman replied on Permalink
Re: Is It Doing Anything?
mumford68 replied on Permalink
Will such a widget be
Will such a widget be available for NS?
I assume if yes then a different link would be used as the one listed here no longer appears to exist.
Take care.