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Kudos0

Norton 2009: A message from the performance team

To our Norton Customers:

 

Symantec is pleased to announce the official release of our Norton 2009 products. This year, we’ve made performance improvement the key focus of the 2009 Norton product line. Virtually everyone in the company - including executive management, product engineering, Quality Assurance, design, and development - knew that this was our main mission ever since our first 2009 engineering planning sessions. Since then, we’ve questioned, agreed, and disagreed to many of the ideas and concepts that came up, but we were consistently guided by our shared vision and dedication to doing what is right for our customers:  to build the best security software in the world.

 

Interestingly, this effort to build Norton Internet Security 2009 and Norton AntiVirus 2009 into the fastest and lightest security software using the toughest performance metrics ever also challenged us to rethink previously held ideas about security software in general. While we were happy to release Norton 2008 products with reduced impact to systems, we continued to push ourselves by asking tough questions and not stopping until they were answered.

 

Throughout the 2009 Norton development cycle, we pursued the best practices in engineering and product-management and overcame many roadblocks.  The overall strategy we took in 2009 Norton development cycle can be summarized as follows:

 

Pursuit of Engineering Excellence and Innovation

 

  1. Optimize the underlining code and logic
  2. Challenge the engineering limits to re-evaluate the conventional notion that "performance must be traded for security"
  3. Redesign the architecture and infrastructure to increase both peformance and usability

 

Pursuit of Product-Management Excellence

 

  1. Build performance with focus on increased usability
  2. Enable sensors to minimize interference and impact on users while performing ALL Norton brand background tasks
  3. Construct an intelligent feedback loop to help improve the performance over time (see Norton Insights)

 

Smart SchedulerSay goodbye to running down your laptop battery power at the Airport, coffee shop, or during that important presentation.

 

Smart scheduler is a new feature that detects whether users are actively working on tasks such as emailing, browsing the Internet, or working on their favorite spreadsheet application. The main idea of Smart Scheduler is to minimize CPU and I/O intensive operations from 2009 Norton products while users are actually working on the computer.

 

Smart scheduler is highly effective in making an optimal decision about when and how background tasks of Norton 2009 products should be performed by using over 40 built-in sensors. For example: running a laptop on battery power with no network activity will automatically defer the full system scan in order to keep the battery power from running down.  This feature, together with Silent Mode settings, helps to ensure that your next PowerPoint presentation goes smoothly!


 

Silent ModeSay goodbye to interruptive alerts while playing games

 

Norton 2009 products are built with both professionals and gamers in mind. Who wants to be interrupted in the middle of an important presentation, or during an intense joust in World of WarCraft? We’ve answered this question by giving users the option to suspend alerts and background tasks during these crucial moments where system interruptions can make all the difference in the world.

 

Norton 2009 products also have a built-in sensor to detect full screen gaming and other activities, just in case a user forgets to activate Silent Mode. Only the activities that require constant on-demand protection from viruses and other threats keep on running, resulting in minimal impact to the system.


 

Norton InsightScan faster and smarter over time

 

As our computers become loaded up with programs and services, performance often becomes an increasing issue.  Over 384 performance improvement changes went into Norton 2009 products right out of the box.  But our products were also designed to continuously protect against performance degradation over time.

 

For example, a new P2P file sharing application running at system start-up can extend the system startup time and create extra CPU and IO activities. Windows OS applications and other process activities can also create CPU and IO intensive activities. Rather than blindly treating every process and application as an unknown - taking up valuable resources scanning unnecessary items – we’ve responded to this problem by building a “trust” concept by evaluating the publisher, file size, hash keys, and behavioral assessment.

 

The system is synched with our backend servers during the system idle time and updated with what applications and processes should be trusted or not. Norton 2009 products exclude these Norton trusted items for both scheduled and on-access scan events. Over time, Norton Insight will not only keep you protected, free from unwanted applications, but also makes sure your computer doesn’t suffer from slow-downs. For more information on Norton Insight, please visit another blog article (http://community.norton.com/norton/blog/article?message.uid=20642).


 

09’ Performance Metrics

 

Although our performance metrics have grown in terms of coverage every year since the 2007 development cycle, we have continually challenged our engineering teams to expand the quantity and quality of performance metrics. It is based on our belief that there are truly an unlimited number of ways that our customers can encounter performance issues. 

 

During our 2009 Norton product development process, we tracked over 46 different performance criteria from build-to-build and week-to-week.  For example: we tracked every single registry key and value added by Norton components; disk/memory usage of all features and functionalities in bytes; the required number of users’ clicks; the loading time of all components in microseconds; and the response time of all menus, links, and buttons.

 

In addition, we have tracked the performance of Norton background operations to ensure that normal user activities are not affected to a perceptible level. For example, a user uploading or downloading media files (such as pictures, songs, or movies) should not be penalized from the scanning of the files for vulnerability checks.

 

A user browsing favorite Web sites should not experience any delays while the sites are being downloaded and displayed. Other examples we’ve tracked include the processing time to restart systems, installing new software, and backing up a collection of family photos. These were problem areas that we had heard from our user-base and we listened and responded. In fact, these metrics have evolved based directly on customer feedback.

 

Needless to say, our commitment to continuous improvement is an on-going effort as long as we have our valued customers to help guide us. In our next blog, we will choose an area of interest from customers, and publish our performance test methodologies and results. Until then, please accept our sincere appreciation to all our customers for allowing us to work for you.

 

Best Regards,

 

The Performance Team at Symantec





Message Edited by Sondra_Magness on 10-01-2008 09:58 AM

Comments

Kudos0

To our Norton Customers:

 

Symantec is pleased to announce the official release of our Norton 2009 products. This year, we’ve made performance improvement the key focus of the 2009 Norton product line. Virtually everyone in the company - including executive management, product engineering, Quality Assurance, design, and development - knew that this was our main mission ever since our first 2009 engineering planning sessions. Since then, we’ve questioned, agreed, and disagreed to many of the ideas and concepts that came up, but we were consistently guided by our shared vision and dedication to doing what is right for our customers:  to build the best security software in the world.

 

Interestingly, this effort to build Norton Internet Security 2009 and Norton AntiVirus 2009 into the fastest and lightest security software using the toughest performance metrics ever also challenged us to rethink previously held ideas about security software in general. While we were happy to release Norton 2008 products with reduced impact to systems, we continued to push ourselves by asking tough questions and not stopping until they were answered.

 

Throughout the 2009 Norton development cycle, we pursued the best practices in engineering and product-management and overcame many roadblocks.  The overall strategy we took in 2009 Norton development cycle can be summarized as follows:

 

Pursuit of Engineering Excellence and Innovation

 

  1. Optimize the underlining code and logic
  2. Challenge the engineering limits to re-evaluate the conventional notion that "performance must be traded for security"
  3. Redesign the architecture and infrastructure to increase both peformance and usability

 

Pursuit of Product-Management Excellence

 

  1. Build performance with focus on increased usability
  2. Enable sensors to minimize interference and impact on users while performing ALL Norton brand background tasks
  3. Construct an intelligent feedback loop to help improve the performance over time (see Norton Insights)

 

Smart SchedulerSay goodbye to running down your laptop battery power at the Airport, coffee shop, or during that important presentation.

 

Smart scheduler is a new feature that detects whether users are actively working on tasks such as emailing, browsing the Internet, or working on their favorite spreadsheet application. The main idea of Smart Scheduler is to minimize CPU and I/O intensive operations from 2009 Norton products while users are actually working on the computer.

 

Smart scheduler is highly effective in making an optimal decision about when and how background tasks of Norton 2009 products should be performed by using over 40 built-in sensors. For example: running a laptop on battery power with no network activity will automatically defer the full system scan in order to keep the battery power from running down.  This feature, together with Silent Mode settings, helps to ensure that your next PowerPoint presentation goes smoothly!


 

Silent ModeSay goodbye to interruptive alerts while playing games

 

Norton 2009 products are built with both professionals and gamers in mind. Who wants to be interrupted in the middle of an important presentation, or during an intense joust in World of WarCraft? We’ve answered this question by giving users the option to suspend alerts and background tasks during these crucial moments where system interruptions can make all the difference in the world.

 

Norton 2009 products also have a built-in sensor to detect full screen gaming and other activities, just in case a user forgets to activate Silent Mode. Only the activities that require constant on-demand protection from viruses and other threats keep on running, resulting in minimal impact to the system.


 

Norton InsightScan faster and smarter over time

 

As our computers become loaded up with programs and services, performance often becomes an increasing issue.  Over 384 performance improvement changes went into Norton 2009 products right out of the box.  But our products were also designed to continuously protect against performance degradation over time.

 

For example, a new P2P file sharing application running at system start-up can extend the system startup time and create extra CPU and IO activities. Windows OS applications and other process activities can also create CPU and IO intensive activities. Rather than blindly treating every process and application as an unknown - taking up valuable resources scanning unnecessary items – we’ve responded to this problem by building a “trust” concept by evaluating the publisher, file size, hash keys, and behavioral assessment.

 

The system is synched with our backend servers during the system idle time and updated with what applications and processes should be trusted or not. Norton 2009 products exclude these Norton trusted items for both scheduled and on-access scan events. Over time, Norton Insight will not only keep you protected, free from unwanted applications, but also makes sure your computer doesn’t suffer from slow-downs. For more information on Norton Insight, please visit another blog article (http://community.norton.com/norton/blog/article?message.uid=20642).


 

09’ Performance Metrics

 

Although our performance metrics have grown in terms of coverage every year since the 2007 development cycle, we have continually challenged our engineering teams to expand the quantity and quality of performance metrics. It is based on our belief that there are truly an unlimited number of ways that our customers can encounter performance issues. 

 

During our 2009 Norton product development process, we tracked over 46 different performance criteria from build-to-build and week-to-week.  For example: we tracked every single registry key and value added by Norton components; disk/memory usage of all features and functionalities in bytes; the required number of users’ clicks; the loading time of all components in microseconds; and the response time of all menus, links, and buttons.

 

In addition, we have tracked the performance of Norton background operations to ensure that normal user activities are not affected to a perceptible level. For example, a user uploading or downloading media files (such as pictures, songs, or movies) should not be penalized from the scanning of the files for vulnerability checks.

 

A user browsing favorite Web sites should not experience any delays while the sites are being downloaded and displayed. Other examples we’ve tracked include the processing time to restart systems, installing new software, and backing up a collection of family photos. These were problem areas that we had heard from our user-base and we listened and responded. In fact, these metrics have evolved based directly on customer feedback.

 

Needless to say, our commitment to continuous improvement is an on-going effort as long as we have our valued customers to help guide us. In our next blog, we will choose an area of interest from customers, and publish our performance test methodologies and results. Until then, please accept our sincere appreciation to all our customers for allowing us to work for you.

 

Best Regards,

 

The Performance Team at Symantec





Message Edited by Sondra_Magness on 10-01-2008 09:58 AM
Kudos0
Thanks so much for your enthusiastic response, Cytoned!

The feedback and comments we’ve been getting like yours is truly an encouraging sign that we’ve been going in the right direction with our family of Norton products. We’re thrilled to have you back as one of our valued customers, and we want to continue to earn your respect and support as we continue to improve performance while enhancing our features.

Your suggestion regarding Vista x64 context menu and SONAR support have already been added to our new requirements for future releases and both will be evaluated by our engineers.

Again, thank you for your input, and please continue commenting and recommending on our products and features. We want to hear from users like you so that we can continue building the kind of security software that keep PCs safe and customers happy.

Best regards,

DC
Kudos0
The team has done a FANTASTIC job.
I am absolutely blown away with the product.

There's no point my denying it, some time ago, I hated everything Norton with a passion, like a lot of computer enthusiasts, each year it became slower and more cumbersome.

As far as I'm concerned, 2007 was the start of a revolution at Symantec. As this, in my option was the first new version since 2003 that had not become even more bloated than the previous.
I ditched Norton for a competitor that I won't name, but it's one who's known to be extremely light and efficient.
Norton 2007 caught my eye though, Symantec had finally made a step in the right direction.
Then with 2008, I was pleased to see that the product continued to move forward in the right direction, becoming less bloated than 2007 and engineered more for speed.

This 2009 version is surreal. Right now, NIS2009 is using about 6Mb of RAM. This is AMAZING when you consider all the features it has, and that the other software that I had been using was just an Antivirus was using around 30Mb -- and as I say, this particular application is renound to be light.

And the pulse updates are the second best feature (first being the sheer speed and efficiency) in my opinion. Symantec have just taken the "updating crown" from Kaspersky.

Coming from a "Norton hater" some time ago, I can definately say that NIS2009 is the best product on the market at the moment, and I'm now using it on both my machines -- and am looking forward to what NIS2010 will bring to the table - excited actually.

Let's hope we can get context menu scanning for 64-bit systems, and SONAR support.
Many other software has context menu scanning support for 64-bit OS, but when one considers how busy Symantec must have been making this wonderful product, I can tolerate the lack of it, for now anyway :)

Regards,
An old Norton customer who ditched your software 5 years ago, who is now using it again!
Thanks, Cytoned.Using Norton Internet Security 2009 & Norton AntiBot.
Kudos0
I have been using your products for years and have been happy with them. It would be nice if your marketing material made it clear that the product was clearly evolving with the Internet standards. Searches of your product pages and forum pages does not make it clear that the product can deal with IP version 6. Since new exploits will likely use this, it would be nice if it were clear if I need to disable this protocol or not.
Kudos0
Kudos0
Have been using norton products with no problems but this year just upgraded three pc's runn ing XP Pro, with Internet Security 2009. Now all three pc's will not keep a password stored. Any ideas?
Kudos0
I like Norton 2009 Products (N.I.S.); I loved N.I.S. 2008. The Feature I hate with N.I.S. 2009, is being fored to do Background Jobs and Idle/"Idle" Background Scans. There are no Options for some these, e.g. Phishing Protection Updates. Also, what you do turn Idle-Time Scanning OFF, you are still being forced to do a "Idle" Quick Scan when you get Norton 2009 Virus Definitions and, if the "Idle" Quick Scan has not run within a week, you are being forced to have an Idle Quick Scan run when the computer is - not idle. symantec should have had a sub-heading called "Background Jobs" and had Options for these: to have them On, or Off; if Off, that Bacground Task should NOT run. Why did symantec remove the "Run Quick Scan whenever Protection Updates/Virus Defintions have been recived"?

Also, when Low-Risk Items - Remove is checked, the backgound idle Scan does still not Detect Tracking Cookies, which are low-risk, which leads me to question the effectiveness of the "Remove Low-Risk Items" during a Background "Idle" Scan.Message Edited by Floating_Red on 09-22-2008 10:51 PMMessage Edited by Floating_Red on 09-22-2008 10:54 PM
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]