Norton's Support Commitment And Our Virus Protection Promise
Norton is the leader in digital solutions and we have the best in class digital security solutions available on the market today that’s backed by the largest threat intelligence database in the world. Furthermore, you’re covered by Norton’s Virus Protection Promise. Should you run into any problems, Norton Security is supported by a team of passionate and empowered security experts that work around the clock to provide you with support whenever you need it most.
We understand that getting a virus on your system would be a technical nightmare. Navigating through spam emails, pop-ups, opening attachments can be nerve racking. We wish we could make digital threats go away, but we can’t. No one can. What we can do is provide world-class support if something unexpected happens to get you through it. Our technicians are trained to diagnose and repair your device in the event that you contract a virus during your subscription period, you have round-the-clock access to a certified Norton technician, over the phone and via the Internet at no additional charge to you.
Our Promise to You
With the Norton Virus Protection Promise that is included with our Norton Security solution, our technicians will try to do whatever they can to help our customers. There’s no upselling, or any additional fees; they can get to work solving the problem.
How it Works
With our Virus Protection Promise, you receive:
- 24x7 support, via telephone and Internet, if you need it
- Our experts provide threat remediation to remove any suspicious files from your system remotely, over the internet, or we can guide you through it
- 100% guaranteed virus removal, or your money back
- We’re not happy until you’re happy
Norton’s dedication to your digital security is at the heart of everything we do, which is why we stand behind our guarantee. We’re so vested in our product that we’re putting our money where our mouth is- if we cannot remove your virus, you will receive a full refund. We believe in our product so much that we are the only company that offers this kind of promise. No other free or paid service offers this kind of guarantee.
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