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Kudos13 Stats

Windows 10 Compatibility With Norton Products

As a Norton customer, you are always entitled to download the latest version of your Norton product for free during your service period. Existing customers are also entitled to receive free support at http://support.norton.com.

If you’re using Windows 7 or 8, you may have already reserved an upgrade to Windows 10 before its July 29th release. After doing so, Microsoft’s app compatibility checker may show that your Norton product is incompatible with Windows 10. Not to worry- you’re still protected with the best in-class security for your PC. There will be an update available for a Windows 10 compatible version of your Norton software coming in the next few weeks.

Norton is committed to ensuring customers remain fully protected on the upcoming Windows 10 operating system. The new version of Norton products not only come with enhanced security features to combat ever-evolving threats but include many performance optimizations to ensure your security software does not get in your way.

As a Norton customer, you are always entitled to download the latest version of your Norton product for free during your service period. Existing customers are also entitled to receive free support at http://support.norton.com.

Labels: Win 10

Replies

Kudos0

Just a heads up, the GWX program only runs the compatibility test once a Month so after Norton updates its products that error may remain until the next test.

Jim

Kudos1 Stats

I'd like my Norton to run on Windows 8.1 first without needing a file 'renamed' or for me to disable the quick start up on my lap top. I'd like to hope that with Windows 10 I might finally be able to Quick Scan which I can't now and haven't been able to for months.

Kudos0

Yes, I more than agree, that not being able to rely on Norton to consistantly run during a standard routine Win8.1 QuickStart  should first be adressed, so that users do not have to fall back to the standard slow slow Windows8.1 start to insure tha our Norton starts up.  Makes us look foolish for using Norton.  Since Norton will not address the continuing QuickStart  failure  issue, how can we really believe they will have a real trustable version of Norton to run on Win10?  Norton wants to assure us on one issue and ignore us on the other.  

Kudos0

Never seen that quick start issue before can you post some of the symptoms of it or how to tell if your Norton product is not working right? My other big question your post made me think about is the Norton Computer Tune Up process and if it is safe for SSD's. The only thing I know is that your never supposed to defragment an SSD but that is what it says it is doing when it "Computer Tune Up." Do you know the answer to that question? 

Kudos2 Stats

First, to see how your Windows8.x PC is operating go to: 
Control Panel > All Control Panel Items > Power Options > System Settings
Under Shut Down Settings you can see whether your Win8.x PC is set for Fast Boot/Startup or not
Fast Boot/Startup is a wonderful and much much way for your PC to Boot/Startup.  If yours is not turned on do give it a try, you will love how much faster you can get to work on your PC.  The intermittent issue with Norton when operating in Win8.x Fast Boot/Startup is that Norton just never starts.  You can't see Norton on your Taskbar when the failure occurs, you can't start Norton running nor access it by clicking on the Norton Program and you can't see Norton running in Task Manager.  When it's not there a restart never has corrected the Norton failure to start issue for me, but much of the time a shut down and start would.  If you have the Norton failure to start in FastBoot issue, it becomes irritating after a while.  You contact Norton and they indicate they have no reports of any issues and support will cox $X.xx   Of course you realize by researching the issue that it is wide spread, but does not effect every machine, and see other get the same standard canned Norton response as you.  Realizing you will get no solution from Norton you solve it yourself, back taking a giant step back in time to molasses slow standard boot.  In a hybrid sort of way what Win8.x does is store your information as if your PC was going into Hibernate mode, rather than ShutDown mode, then when you do start you PC, it skips much of the process, and just goes to that hybrid Hibernate file and Starts you PC back up in most ways just as if it were coming out of Hibernate mode.   That's about the best I can explain the problem and the process.  I've been involved with computers and programing at some level for about 45 years, but I am by no means any type of guru, techie or expert in what I have stated, just a user like most of the world trying not to have to think about what my PC and the programs on it are or are not doing, because if I am, that means I have a problem.

Kudos1 Stats

@Chace1693 Hi Chace -  I'm really sorry that we weren't able to provide you with a better answer when you first contacted us about this issue. I asked our PM and engineering team about this issue. I've been told that this problem has been fixed in our latest update 22.5, which will be available in the next few weeks. 22.5 is currently in beta in case you want to try it immediately. I'm forwarding on your comments to our support team as well. Thank you for being a customer and for bringing this to our attention.

Kudos1 Stats

@robertreynolds Hi robertreynolds - I went to the beta fix link you provided.  It's for Norton Security.  I'm using Norton 360 v21.7.0.11.   Where's the beta fix for Norton 360?  

Kudos0

@robertreynolds Norton 360 v22.5.0.124 is again having fastboot issues with Win 8.1 Update1 64bit 

Kudos2 Stats

I have been a computer user for over 40 years, starting from the days of the Commodore range.  Although I am a skilled user, when it comes to understanding technical speak, I draw a dull blank.  I have always avoided "Free software" despite the encouragement of friends that it is OK to get free software via the net.  In that way I have avoided major bug infections, (fingers crossed). 

I now get to the point.  Until now I had never received a free quantum leap update from one version of MS operating system as seems to be being offered in the "Get Windows 10" offer.  Is this a genuine Microsoft offer or a clever hoax to invade my computer? 

I have followed the links from the offer and landed into what appears to be the genuine Microsoft home and thankfully it also had the Green tick of safety from Symantec.

So to ease this skeptics mind would someone from Symantec please confirm this to be a genuine offer. 

Scaredie cat Wanton

Kudos0

I don't work for Symantec, but the Windows 10 Free upgrade (Get Windows 10) is a real offer from Microsoft. You can check out http://www.tenforums.com/ for discussion and help with Windows 10. Its not an official MS site but many MS MVP's hang out there and it screens any false information. I am Phone Man over there also.

Jim

Kudos0

Thank you for the information.

Kudos0

Well it seems that update has gone through... Windows 10 update check says I'm good to go now.

Kudos1 Stats

Here's my screenshot.

Kudos0

I know that this comment is not about the compatibility of Norton to Windows 10 but I have just read that Windows 10 will no longer have the Media Centre.  Now as one who has Netflix to my computer and I use my computer to watch DVDs etc i don't think that I will now take advantage of the Windows 10 offer!

Kudos1 Stats

MS will have a DVD player with Windows 10. There are probably other 3rd party programs to replace Media Center. Give Kodi a try.

Jim

Kudos0

Thank you I will see what happens when I download Windows 10.  By the way, do I have to do anything other than download, I mean what about the data already on my computer, do I have to get the download done by a professional or can computers users who have no real tech knowledge do it?

Kudos0

Excuse me for my ignorance but what's Kodi and would Netflix play with through this?
 

Kudos1 Stats
LawyerJan:

Excuse me for my ignorance but what's Kodi and would Netflix play with through this?
 

 http://kodi.tv/about/

Its is similar to Media Center and its free.

Jim

Kudos0

Yesterday I got NIS app incompatible with Windows 10. Today all seems OK : NIS too !!! What's happened ?

Kudos0

Oh You're Going to get it!  June 3 2015
Hosts: Paul Thurrott, Mary Jo Foley, and Leo Laporte

http://twit.tv/show/windows-weekly/416

Kudos0
I appreciate the feedback. I will keep you all posted on my progress.
Kudos0

The free full windows 10 will be available  for 12 months only and you don't get a hard copy so what happens after 12 months when you have to reinstall the OS ?  as you wont have a hard copy so you then will need to buy a copy  of windows 10 .

Is MS going to allow you to make a copy of your OS with windows 10 ?

So question with the free windows 10 what happens after the free 12months has expired when you have to reinstall the OS ?

.

Kudos0

Windows 10 is a free upgrade for next 12 months for everyone with Windows 7/8.  After the 12 months it's still yours to use FREE.  If you want to get Windows 10 after the 12 months or want a clean install then you'll have to buy a copy.  You can "reset" Windows 10 at anytime for free though.

Kudos0
antmck2011:

Windows 10 is a free upgrade for next 12 months for everyone with Windows 7/8.  After the 12 months it's still yours to use FREE.  If you want to get Windows 10 after the 12 months or want a clean install then you'll have to buy a copy.  You can "reset" Windows 10 at anytime for free though.

Wrong again.

Read here;

https://community.norton.com/en/comment/6406861#comment-6406861

"What’s more this is a standalone copy of Windows 10. It doesn’t require a previous version of Windows to be preinstalled first and is the only disc you need should you want to perform a fresh install on your device." - Forbes 'talking about the free upgrade to Windows 10'.

Windows 10 Pro 64-bit / Norton Security v.22.12.x
Kudos2 Stats
tihs:

The free full windows 10 will be available  for 12 months only and you don't get a hard copy so what happens after 12 months when you have to reinstall the OS ?  as you wont have a hard copy so you then will need to buy a copy  of windows 10 .

Is MS going to allow you to make a copy of your OS with windows 10 ?

So question with the free windows 10 what happens after the free 12months has expired when you have to reinstall the OS ?

.

You can get a standalone ISO to burn to DVD or USB.

Yes.

There is no 12 month expiration. People are misunderstanding this 12 month (1 year) thing. You have 1 year to take advantage of the free upgrade. After July 29th 2016 you won't be able to get the free upgrade. There is no expiration of your operating system and no fresh install required.

Read here;

http://www.forbes.com/sites/gordonkelly/2015/06/03/microsoft-windows-10-free-upgrades-upgraded/

"To paraphrase Aul’s answer: the free Windows 10 upgrade is a full version and can upgrade from an older version of Windows or perform a standalone install. Microsoft will also make the software downloadable as an ISO disc image, for those who want to keep it on DVD or a USB memory key."

"What’s more this is a standalone copy of Windows 10. It doesn’t require a previous version of Windows to be preinstalled first and is the only disc you need should you want to perform a fresh install on your device."

Windows 10 Pro 64-bit / Norton Security v.22.12.x
Kudos0

Howdy/G'day There Permalink: I have been into PC's Since back when Dos 6.0 first came out which is many moons ago now.

My Question to all the ""Posters". I have been reading all your posts and one thing that I have Noticed and concerns me that No one has considered  mentioning about the Windows  Gen CD-Key once Reinstalling Windows 10 from Either Win-XP,7,8.1 -||-  Is there any reason why the New OS will not accept your CD_Key on NEW Reinstall. My second concern is this: Can or Are we able to Reverse back to Windows 7 ,8.1 and still have not lost any of our Programs/updates before installing Windows 10 (NEW Install) . Many stores will not sell Microsoft O/S Disks due to people cloning them. Rather do a back up of your Operating system. But I think that's rather Harsh for those that are New to this is PC World and expect to know in how to backup/restore. For Many will make there heads Spin..

Permalink: Just on other thing: To backup your O/S onto a USB Or Hard-Drive - How much Disks space will I need to do these backups once Windows 10 will or Win8.1 is installed.

Love your posts and will be watching out for your interesting requests

All Comments are Welcome. :)

Regards: Wayne in Australia/NSW

Kudos0

Any think , files , photos you don't want to lose all ways back up first .

I am going to reinstall windows 7 first so have a clean OS to start . Then install windows10 by doing this hope to have a few years before needing to reinstall as you could lose windows 10 on a reinstall after the free 12 months is up as you need a copy of windows 10 to reinstall .  

Windows OS's up until now slows down a bit over time this is why you need to reinstall at around say two or three years to bring the windows back to full speed , like when you first got your new Pc if want too  . May be in windows 10 they have fix this on going problem with windows time will tells. 

Kudos0
tihs:

I am going to reinstall windows 7 first so have a clean OS to start . Then install windows10 by doing this hope to have a few years before needing to reinstall as you could lose windows 10 on a reinstall after the free 12 months is up as you need a copy of windows 10 to reinstall .  

Windows OS's up until now slows down a bit over time this is why you need to reinstall at around say two or three years to bring the windows back to full speed , like when you first got your new Pc if want too  . May be in windows 10 they have fix this on going problem with windows time will tells. 

There is no need to install Windows 7 at all. You can clean install Windows 10 from a DVD-ISO or USB. Again there is no expiration of 12 months (read my previous reply).

There is no need to worry about speed. Windows 10 will install no differently than Windows 8.1 or older. You will be able to get a standalone DVD-ISO.

Also for those wondering where the product key will be stored. It'll be stored in Windows Store. So if you need to do a clean install of Windows 10 you'll only have to sign into Windows Store to activate your Windows 10.

Windows 10 Pro 64-bit / Norton Security v.22.12.x
Kudos0

Back Up are so important before any new OS install for sure, regardless of how much assurance of compatability is given.
There are several good cloud back ups out there.  I trust and recommend Drop Box for usuability, reliability and security.
If you would like to give Drop Box a try go to:  https://db.tt/AzI7PW8I  

Kudos0
Kudos0
Nadia_Kovacs:

There will be an update available for a Windows 10 compatible version of your Norton software coming in the next few weeks.

Please could you confirm whether Norton Internet Security would be updated to a Windows 10 compatible version? Unlike other posts, we currently have three PCs with "Get Windows 10" stating that NIS won't work after the upgrade.

Kudos0

When she says "Norton product" that includes Norton Internet Security and Norton 360.

Windows 10 Pro 64-bit / Norton Security v.22.12.x
Kudos2 Stats

Symantec employee here. SGFC is correct. Customers with Norton Antivirus, Norton Internet Security and Norton 360 products will be offered free updates to a Windows 10 compatible version prior to the launch of Windows 10. We're developing additional materials that will help answer our customer's questions and concerns about the upgrade, so stayed tuned! 

Kudos0

The Windows 10 compatibility assistant only runs once a month, and only in the background (You don't see it running.).  

However, if you want to force Windows to check for compatibility issues, open Command Prompt by (in Windows 7) going to the start menu, typing "cmd" (no quotes), right clicking the program that comes up, and clicking "Run as Administrator".

Type a password (if required) and click "Yes" if User Account Control comes up.

Next, type the following exactly as it appears, including the slashes, backslashes, and quotation marks:

schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

That should do it.  In 15 minutes or so, your compatibility check should be ready and waiting within the Get Windows 10 app.  I believe that, for Windows 8.1, it should be the same, except that you would use the Charms bar (the bar that comes up on the right when your mouse is in the upper-right corner) and click Search, then type "cmd" (again, no quotes) and follow the above instructions from there.  However, I don't own a Windows 8.1 PC, so it would be helpful if someone could confirm this.

Alternately, you can open Task Scheduler (same method as opening cmd).  Within Task Scheduler, navigate to "Task Scheduler (Local)/ Task Scheduler Library/ Microsoft/ Windows/ Application Experience".  Next, right-click on "Microsoft Compatibility Appraiser" and click "Run".  That should be finished within the same amount of time.  Personally, I like the Command Prompt method because I like to do stuff manually on computers, especially modifying it (without breaking it).  Right now, I have a personal photo on my login screen background, but that's for another thread.

Please ask if you need any more help.

Kudos0

@super3588: Thanks for the detailed guide. However, in my case and after I entered the instruction command, I got a somewhat cryptic message, as follows:

SUCCESS: Attempted to run the scheduled task "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser".

Period... It just returned to the command prompt C:\Windows\system32>

"Attempted" means "not completed", I guess?... And what the heck does that mean?... 

Am I supposed to still receive any kind of info at the Get Windows 10 app? It still reads "Last check on 6/14/2015"...

Kudos0

As I have not been able to get the upgrade icon and app despite trying many fixes I ran the the Command which super3588 offered.  It reported 'success' but that is all, nothing else happened, the Compatibility Appraiser did not activate. I want to check my Windows 8.1 compatibility (not so much bothered about the reservation) so are there any more steps I can take?  I have tried all sorts of fixes from the Windows Community Forum.  My problem seems to be at least associated with the fact that gwx will not run despite setting it to enable and run in the Task Scheduler.

With regard to Norton and the question of backing up my present OS etc., is Norton Backup suitable for this?  I have Norton Anti-virus with Backup. 

Kudos0
Sorry I didn't realize what you're asking. Do you have Windows 7 Service Pack 1/ Windows 8.1 on your computer? If not, the update won't run. Do you have automatic updates turned on for recommended updates? If not, Microsoft won't be able to "turn on" the update. (The update was installed as something Microsoft would turn on remotely later using Automatic Updates.) EDIT: If you are still having trouble, please check this article. Many others are having the same problem. http://www.askvg.com/fix-get-windows-10-upgrade-app-icon-is-missing-in-t...
Kudos0

Anybody who signs up for Windows 10 will after one year will be on a subscription service and they have not decided what the price will be, at least not publicly.Everyone should be up in arms over this. Have you ever heard of Microsoft giving anything away free? Even Internet Explorer comes with a price (adds). If they sold the new operating system for a dollar they would make billions. Like the oil companies they want more. If you Upgrade to 10 you will not be able to go back  (maybe if you reinstall your old system but you may loose everything personal. Read your updated terms and conditions and you will notice also that they will stop supporting Windows 7/8 at some future date. Just like they have done with every version of Windows. They have wanted a Subscription service for years. Why? because more money. My grandpappy used to say you never get anything for free in this world, believe that you won't be disappointed. Reading the up date to Microsofts terms and conditions is a pain but please do. You should have received that email by now and its really a authorization for Microsoft to do what ever they want because after the stated date in the email you automatically agree to the terms and conditions.

Kudos0
Stonecold:

Anybody who signs up for Windows 10 will after one year will be on a subscription service and they have not decided what the price will be, at least not publicly.Everyone should be up in arms over this. Have you ever heard of Microsoft giving anything away free? Even Internet Explorer comes with a price (adds). If they sold the new operating system for a dollar they would make billions. Like the oil companies they want more. If you Upgrade to 10 you will not be able to go back  (maybe if you reinstall your old system but you may loose everything personal. Read your updated terms and conditions and you will notice also that they will stop supporting Windows 7/8 at some future date. Just like they have done with every version of Windows. They have wanted a Subscription service for years. Why? because more money. My grandpappy used to say you never get anything for free in this world, believe that you won't be disappointed. Reading the up date to Microsofts terms and conditions is a pain but please do. You should have received that email by now and its really a authorization for Microsoft to do what ever they want because after the stated date in the email you automatically agree to the terms and conditions.

Totally Wrong! 

You can only get the free upgrade offer for one year and it will remain free for the life of the device it is installed on.  If you don't upgrade within that year then you will need to buy W10. There is no subscription for W10. Get your facts straight before posting this fud. 

Jim

Kudos0

Phoneman is quite right. This is total nonsense - if you upgrade within a year of July 29th 2015, then it will be free forever. If you leave it for more than a year you will probably have to pay although I strongly suspect this will be a token sum and will be quite inexpensive.

There is no subscription service whatsoever - this is true whether you get it free within the first year or pay for it thereafter or get it pre-installed on a new PC. There are no subscription fees for Windows 10 whatsoever.

MS want everyone to upgrade - it costs them money to have to keep supporting numerous old versions of windows and with the PC market having shrunk in recent years they have made a commercial decision to essentially give it away to upgraders in the consumer market in the hope that their support obligations will be reduced in the future. They will still make money by charging OEM's (the people who make new PC's with Win 10 such a Dell, HP etc..) for the copy of Windows 10 that  they put on your new PC although even those fees are reduced and/or waived on small screen devices.

So while it might well be true that  this is a commercial decision that they hope will pay for itself in the longer term rather than pure altruism - the fact is that it is free for end users who upgrade.

Kudos0

If I remember about 20 years back Norton Virus was not a subscription service. You bought it and received the benefits on an ongoing basis. If MS is willing to keep repairing their software because of all the nuts out there are trying their best to wreck our way of life, why shouldn’t we pay them. WE chose to make our personal life hinge on our laptop and/or desktop, they (MS) are not the enabler.

Kudos0

Actually, I think thate there is some truth in both arguments here.  My understanding after much research, is that Win 10 will be free to current users of Win 7 and 8.1 etc, if they update during the 12 month offer period.  Microsoft will charge commercial users for the update from day one.  It has been rumoured that any updates TO Win 10 may be on a charge basis, but it is yet to be decided.  Some say that this will be the very last new operating system that Microsoft will ever issue, and that future revenue will depend on charging for updates.  It remains to be seen. But either way all Microsoft O/S apart from Win 10 will cease to be supported before long, so what option have we got.  On the subject of Norton and quick start. Symantec have known about this problem for ages.  I had a message from them almost 12 months ago now stating that quick start was interfering with Norton security, and gave me instructions to disable it.  So why is it taking so long to put right.  And when Norton say that a compatibility update was offered to users before the Win 10 issue, this is simply not true.  I have updated to Win 10 today, and there is an immediate message from Norton security stating that I have a problem with extensions when using the internet.  How long do we have to wait?

Kudos1 Stats

There will be no more Norton for me unless and until the Firefox issue is resolved. When subscription is up and I'm gone.

Kudos0
There is no subscription for W10.

An added bonus for Microsoft is that the Windows 10 launch and time frame for enterprises provides a smooth transition from licensing to subscriptions and recurring revenue.
http://www.zdnet.com/article/windows-10-may-be-the-last-piece-of-microsofts-cloud-puzzle/

my crystal ball is down for parts 

Kudos0

Received SERVICE NOTIFICATION > Norton Will Be Fully Compatible with Windows 10 > Your updated Norton software will be 100% compatible with Windows 10.  Norton must have my email

Kudos2 Stats

If you really want to impress me FIX THE NORTON TOOLBAR in Firefox!!!

Kudos0

@RLWA32 Symantec employee here. I'm curious which version you're running. We do support Firefox but we changed our policy on the versions we support a couple of years ago. You can check the policy here: https://community.norton.com/en/forums/attention-firefox-3-through-33-users. If you have specific questions, they might be answered more quickly on our toolbar-specific forum. https://community.norton.com/en/forums/norton-toolbar-norton-identity-safe

Kudos1 Stats

@robertreynolds: Thanks for coming here and providing useful insights. RLWA32 my be referring to an issue being discussed here:  https://community.norton.com/en/forums/have-proved-norton-toolbar-causing-firefox-crash. And the biggest frustration is no one from Symantec seems to have felt the need for some kind of response... It's quite sad, to say the least...

It would be wonderful if you could put things rolling there, somehow...

Kudos0
LinYu2:

...RLWA32 my be referring to an issue being discussed here:  https://community.norton.com/en/forums/have-proved-norton-toolbar-causing-firefox-crash. And the biggest frustration is no one from Symantec seems to have felt the need for some kind of response...

@LinYu2 - sorry for the delay, I just responded to the thread, though not a terribly helpful bit of information, which is why there hasn't been an update in a while. I can understand that it may be tempting to associate the issue reported in this blog article to that one in the ID Safe board, but I don't see how you can tie the two together based on the information given. I'm all for coming up with ideas, but it's important to gather information first instead of stabbing in the dark.

Let's keep the blog on-topic, and keep discussions about ID Safe and compatibility issues to the ID Safe/Toolbar board. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0
Tony_Weiss:

@LinYu2 - sorry for the delay, I just responded to the thread, though not a terribly helpful bit of information, which is why there hasn't been an update in a while. I can understand that it may be tempting to associate the issue reported in this blog article to that one in the ID Safe board, but I don't see how you can tie the two together based on the information given. I'm all for coming up with ideas, but it's important to gather information first instead of stabbing in the dark.

Let's keep the blog on-topic, and keep discussions about ID Safe and compatibility issues to the ID Safe/Toolbar board. Thanks.

Hi, Tony!  Thanks for showing up. You know I have a lot of respect for yourself and for all the help you provide here in the forum. And it is with that same level of respect that I beg to disagree with your comment above. I did not bring up the issue here, someone else did, so I miss your point in addressing the note directly to me. I just tried to answer a question raised by robertreynolds in this thread and I think it was appropriate for me to do so, everything considered. 

I am in complete agreement with you: discussions must be kept to the blog topic and again, in my opinion, my response does not qualify as a blatant break to that principle. I'm sorry if it touched a sensitive nerve... It was not my intention. My apologies.

In any case, I must add that this incident had at least the merit of catching your attention for a subject that seems to have been largely neglected and for way too long, in spite of all the appeals for help, even if only a simple sign that they were being read...

I am positive that everyone appreciates all your efforts at providing help on a variety of subjects around these forums and not always, it seems to me, under the best of circumstances.

Thanks again and keep up the good work.