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Happy Thanksgiving!

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World Backup Day and Digital Spring Cleaning

March 31 marks World Backup Day! What is backup? It's a second copy of all your most important files like financial documents, family photos, videos and more. While it's best to backup your files regularly now is as good a time as ever.  Here are a few more tips for digital spring cleaning! Read on.    Five easy ways to get started on digital spring cleaning:   Be sure your software is up to date. Ignoring the latest software updates could put you at risk. Companies announce security vulnerabilities as they are discovered and quickly work to fix the vulnerabilities with software updates,...
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Dr. Strangebug, or How I Learned to Stop Worrying and Accept Heartbleed

By Satnam Narang, Symantec Security Response expert. No matter where you went this week, you likely heard about something called Heartbleed. If you happened to be living under a rock (some might say you were better off there), you may not have heard that there was a major vulnerability discovered in OpenSSL, the open source implementation of the protocols used to secure communication over the Internet. The reason it received a lot of attention is because a half a million trusted websites were vulnerable at the time this news first came to light. Does this mean the Internet is broken or is...
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Mobile Security Advice For The New Term

Technology and education now go together more closely than ever, with laptops and tablets now regular sights in classrooms. The range of educational apps in both the iOS App Store and the Google Play Store is huge and growing all the time, and the cloud has made it possible to learn across multiple devices with ease.   And yet, with such progress inevitably comes a downside. With all that extra work being created and stored on our phones and tablets, we have to think carefully about security issues. While your science project might not be the prize a hacker is after, losing it means more t...
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Is It Doing Anything?

I recently explained how the Smart Scheduler feature in Norton 360 works to stay out of your way in deciding when to run tasks. The scheduler is so effective that it's common for users to wonder if we're ever performing scans. Neil Rubenking even noted in his PC Magazine review of Norton 360 that "It's so quiet you might begin to wonder if it's doing anything at all." We want to shed some light on this for anyone (myself included) who can't resist the urge to dig into how things work. We've created a small widget that shows you everything going on behind the scenes: You can download it he...
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A "How-To" on Manually Updating the Norton Recovery Tool

If you've recently purchased one of the 2009 Norton products, you may have noticed that this year, it came with something new - the Norton Recovery Tool. To avoid confusion between the Norton Removal Tool (NRT) and the Norton Recovery Tool, I will instead refer to the solution as the Norton Recovery Disc (NRD). For many of our users, this tool will never play a part in their security software experience, but for those who need it, it can be a life saver. So what is the Norton Recovery Disc, and when would you ever need to use it? The NRD is a bootable CD that can run scans and remove threa...
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Norton Safe Search – New and Improved

We’re excited to tell you about the new and improved version of Norton Safe Search, now available as part of the Norton Internet Security 2010 public beta.  Norton Safe Search takes the site ratings provided by Norton Safe Web a step further by delivering a fully customized search results page with built-in security features such as filtering out unsafe sites, an interstitial warning page, Privacy Safeguard, and other options such as allowing users to display only safe shopping sites.  Norton Safe Search is completely optional and provides users more control over their search experience. ...
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Norton Management

One of the great new features we’re adding to the Norton 2012 product line is the ability to manage your installed Norton products from one central website.  Have you ever received a call from your remote family member that their Norton product is out of date or their Norton subscription needs a renewal?  Before the management feature, you’d have to physically be present to address these issues.  Now, once you have installed Norton Management on a device, you can handle these things (and more) from the Management website! The site gives an overview of all your managed machines and you can...
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Cloud AntiVirus Forecast: Foggy, with a Chance of Irrelevance

We’ve been hearing a lot about cloud computing lately. Seems like just about anything you can tuck away into the clouds gets better, or so the story goes, since it allows everyone to access it from anywhere and harness the power of humongous databases full of useful information, among other benefits. Sure enough, the recent RSA conference had its fair share of hype on cloud computing and it has been mentioned to do everything from change security as we know it to solving the imminent swine flu pandemic. On the heels of RSA, a new “cloud antivirus” (AV) solution has been introduced which ha...
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Kirby the North Pole IT Elf Presents: Monitoring Your Financial Accounts

Norton has asked the North Pole’s #1 IT Elf to give you some tips for the Holidays. It might sound simple, but the best way to be safe during the Holidays is to monitor your accounts. Here Kirby gives some simple rules to keeping an eye on your accounts and what to do if you see some thing that shouldn’t be there. Kirby gives you simple steps to stay safe
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Kirby the North Pole IT Elf Presents: Old School vs Digital Wallets

Now that payments are regularly being made from phones and watches, Kirby gives you a run down of why digital wallets are becoming more popular, how they work and some issues to consider.
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From the Break Room to the Boardroom: Creating a Culture of Cybersecurity in the Workplace

Whether you own a small business or a big one, you live in a world where cybersecurity is of paramount importance. Big business, small business, academic institutions, government agencies, nonprofits… all of these need to take an interest in cybersecurity or pay the price. It’s a matter or success, but also a matter of national security. Those working in critical infrastructure have a special obligation to make sure that they’re securing the workplace. Here are some of the best ways to create a culture of cybersecurity where you work. It All Starts With Education and Training Cybersecuri...
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New Norton - Compatibility with new features of Windows 8.1, advanced protection, simplified setup

By Gerry Egan, senior director, product management, Symantec Corp.   Today, we are excited to announce the release of the latest versions of our award-winning Norton core security products, which keep consumers safe from evolving threats in their daily online lives. The latest versions improve on the industry’s leading protection and performance, and are designed for compatibility with the new features of Windows 8.1. According to Symantec research, Web attacks increased 30 percent in 2012, driven by the easy availability of malware toolkits and the high frequency of unpatched vulnerabi...
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Securing Your Small Business Social Media Plan

Today's social media is a crucial tool for business,  Companies that use Twitter, Facebook and other tools in an organised and efficient manner can achieve incredible engagement for relatively little cost, and (with a healthy dose of good fortune) a strong social media campaign can take off around the world and do more for brand recognition than traditional advertising. The key is finding the right balance between informal spontaneity and well-planned company output, and it’s a balance a huge number of businesses are finding hard to get right. Engaging with customers and listening to cons...
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Prevent Scammers From Taking Over Your Company's Social Presence

Social media is a hugely important tool for growing your business’s brand, and the last thing you want to do is expose your customers to spam. Yet we’ve all seen it: the tweet promising thousands of new followers or the Facebook post teasing a way to lose weight or earn easy money – of course only if you’ll click on a link. It’s an issue that’s not going away any time soon, and it must be handled in the right way. The last thing we want to do is make our social media pages less open to the public, so instead we must use the settings available to us to keep spam away, and actively deal wit...
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All of the recent changes in Identity Safe

In our 2013 products, many changes/enhancements were added to the Norton IdentitySafe Toolbar. They are summarized as: Feature New/Existing/Change Remarks Targeted Products Changes with Local Vault Feature New Local Vault feature is removed for our new users of 2013 product, users migrating from 2012 or older versions will still have local vault NIS, N360 Home Page(button on toolbar) New Clicking on this button will enable the users to access the online vault content in single view NIS, N360 Scam Insight Protection New Scam Insight is a new feature wh...
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Can the Elections Get Hacked?

The security of electronic voting machines has been the subject of scrutiny, just before the November U.S. presidential elections. Are they secure? Are they anonymous? And if the answer is yes, how can we possibly know? A Symantec security expert recently demonstrated just what a motivated hacker can do to undermine the election by hacking an electronic voting machine.  Can Hackers Hack the Election? At the Black Hat convention this year, Symantec’s Brian Varner demonstrated a security flaw in an electronic voting machine and the smart card a voter would use to place their vote. Using...
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5 Tips for smarter, safer mobile banking

The rise of the smartphone has brought countless technological benefits that make our daily lives easier in so many ways, and one of the biggest has been the freedom of mobile banking. Gone are the days of waiting in a busy branch on a Saturday afternoon to transfer money into your savings account, or calling an automated number to check your balance. But having your bank accounts within such close reach does bring its dangers, and it shouldn’t simply be assumed that logging in and doing your banking can now be done at any time and in any place. Here are five quick tips to keeping your mon...
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Symantec Security Detects Dragonfly's Energy Sector-Targeting Cyber Schemes

New research from Symantec uncovering a cyber-espionage campaign that has affected 1,018 unique organizations across 84 different countries has demonstrated the impact of sophisticated phishing attacks and watering hole techniques. The attacker group, dubbed “Dragonfly” by Symantec security experts (other vendors have called them, "Energetic Bear"), launched a campaign against a range of targets, predominantly in the European and American energy sector, over a number of months. Dragonfly used multiple attack methods to install malware onto systems, extracting passwords and documents among...
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Security Experts 'Pin' So-Called Miracle Diets As Social Scams

Obesity is a known topic of conversation in the United States, with one in three U.S. adults being categorized as overweight. Most of us have come across posts claiming to promote a new weight loss "miracle" in our online experiences. Healthcare experts are constantly reporting that there is "no such thing" as a miracle diet, but, much like a fabled lake monster, or a giant hairy beast in the woods, legends die hard.  Scammers are always trying to find new ways to lure in vulnerable dieters who still want to believe that an easy solution exists. They use social media as a vehicle to peddle...
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Malware can come from anywhere…

Earlier today I came across a CNET blog entry wherein Ina Fried discusses the recent purchase of a refurbished iPod that arrived with a virus on it.  Although Ina's article is about an iPod, it reinforces the reality of today's threat landscape: malware can come from anywhere. As we look at the Genesis of Computer Viruses (see The Art of Computer Virus Research and Defense, by Peter Szor), we can't help but remember the days when the vast majority of personal computer malware spread via physical interaction between computers, usually in the form of floppy disks.  These early viruses operat...
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Anybody need PC help?

It seems like having a computer equates to having PC problems.  We've all been there.  You are sitting at your desk and your computer's speed is crawling while you are trying to get something done.  Very frustrating.  It's not clear what the problem is exactly, but it is clear that your computer isn't running as fast as it use to.  You think maybe it's all of the music and photos you've downloaded?  Or maybe it's just the fact that your computer is a couple of years old?  It's time to put an end to slow computers and PC frustrations.  There's a free new application from NortonLive that wil...
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The Identity Safe Portal is here!

If you’ve been keeping up with Norton products, you probably already know that Norton Internet Security (NIS) 2012 included new capabilities that gave you the option to store your Identity Safe Vault (passwords, credit card numbers, and other data) in the Norton cloud and share it between all your computers with Norton Internet Security 2012. Up until now, however, your Vault could only be accessed from a computer with Norton Internet Security 2012 installed. Today we’re launching identitysafe.norton.com, a web portal which allows you to access your Identity Safe Vault from any web browse...
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Five Ways to Save "Face" Online

There’s a reason why Facebook is celebrating it's 10th birthday today! Social networking sites are great for keeping in touch with friends and family, for telling people what you’re up to, and for finding out what’s happening in your part of the world. Though this does come with risks. Each time you post, “like”, share a photo or check-in somewhere, you’re providing a little more information about yourself. You’re discarding a little more of your privacy… and arguably, you’re leaving yourself at risk of identity theft. To help you on your way, here are our top 5 tips to help you enjoy y...
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Lessons Learned from World Cup Wi-Fi Security Gaffe

Fans around the globe have all eyes on epic soccer matchups cheering for wins and grimacing at errors. One error off the field has also been receiving attention – the World Cup Security Center’s Wi-Fi password reveal. While Symantec has already identified several scams surrounding this international football event targeting consumers on social networks, the incident serves as a reminder that not only awareness of risks and scams online but also proactive security habits are key to protecting your information from hacking or data theft.     Follow these secure Wi-Fi ha...
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Block that Click!

I couldn’t tell you the first time I got Rickrolled.  By now you’ve heard of it, from Google or the Nightly News to the guy two cubicles down who’s always late to the Internet party. Once, it was a surprise to click on what promised to be an election-year gaffe, a great deal on flash memory, or a review of the best chimichanga in West Los Angeles…only to be treated to that fine young man Rick Astley belting out “Never Gonna Give You Up.”  At first it’s perplexing.  Then, perhaps for a nanosecond, amusing.  By the time your mother-in-law with the Mac SE and 2400 baud dial-up AOL connection ...
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SONAR 2

SONAR is a behavioral security engine that is at the heart of our antimalware defenses. With the unprecedented growth in malware that has been observed over the last few years, an effective security product has to able to distinguish a bad piece of new binary/software from a good one without the need for a fingerprint.  SONAR, first introduced a couple years ago into the Norton products, has been re-written for the 2010 products to keep pace with today’s threat landscape and take advantage of other new capabilities, such as our Quorum reputation services. Why do we need behavioral security...
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Myth-Busting Windows 8 Security: Part Three

In this four-part blog series, I briefly review some of the myths we’ve heard about Windows 8 security improvements and point out where deficiencies lie. We believe security should still very much be a concern for anyone running the new Windows 8 OS. Visit this earlier post to learn more about the series. Myth #3: Changes to the Windows 8 boot sequence make it secure. In previous releases of Windows, the boot sequence has been an area ripe for sophisticated attacks against the operating system.  During the early phases of loading the Windows OS, there were a number of holes that could b...
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Myth-Busting Windows 8 Security: Part One

Leading up to Microsoft’s launch of the new Windows 8 operating system, there has been a lot of media chatter about what the new operating system means for security. Specifically, folks want to know whether users will be more secure on this new platform. Let’s examine more closely a few of the claims we’re hearing. In response to an increasingly sophisticated threat landscape, Windows 8, like its predecessors (Windows 7, Vista, XP, and on) raises the bar in terms of new defenses to help defend against increasingly more cunning and devious malware variants. But does this mean that systems ...
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Preventing Agony

It has always been in the interest of malware authors to hide their malware on an infected machine.  They don’t want to make it easy for security vendors to find and remove their files.  Rootkits are one of the most sophisticated methods malware authors use to stay undiscovered.  A rootkit is a tool that allows an attacker to hide a threat on a computer.  Rootkits almost never work alone. Instead, an attacker will deliver both a malicious program (e.g., spyware) and an accompanying rootkit when they infect a new computer. The job of the rootkit is to hide telltale signs of both itself and...
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Introducing Norton Internet Security 5 and Norton AntiVirus 12 for Mac Public Beta!

Hi!  I'm Mike Romo and I am the product manager for Norton AntiVirus 12 for Mac and Norton Internet Security 5 for Mac. I am really excited to get this opportunity to welcome you to our beta program and want to be the first to thank you for your interest in our latest products. Long time Norton users might have noticed that it has been a long time since we have been able to deliver Norton AntiVirus and Norton Internet Security for Mac at the same time. There are a few reasons for this: - First, these products are specifically designed for MacOS X 10.7, "Lion".  We have re-engineered the...
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The Norton Cyber Hero Video Series Volume Two: Joseph Garcia

As Norton's search for Cyber Heroes continues, we'd like you to meet Joseph Garcia.

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System Admin Day 2014! Reasons to Thank Your System Administrator Today (and Everyday).

Today marks the 15th annual System Administrator Appreciation Day, and Norton wishes all those who keep our world of information up and running a big thank you and much deserved rock star recognition. To celebrate the day here are a few of the top reasons to say thanks. Thank your SysAdmin on System Adminstrator Appreciation Day! When your server goes down at midnight on a Saturday, a sysadmin IT pro has everything up and running by 9a.m. on Monday. That lovely interwebz connection you are accessing to view this very blog from your office network – all thanks to a sysadmin’s handiw...
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Introducing Boldly Go Wishes

Norton is dedicated to empowering you to Go Boldly, Not Blindly, in every aspect of your life. We want you to take on all the world has to offer. That’s why over the next 5 weeks, we’re celebrating the ones with tremendous goals and the ones who never stop seeking more. The ones who Boldly Go. Here’s how it works, 3 simple steps to enter to win: Follow the Twitter account @NortonOnline Send a Tweet to @Norto...
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Holiday Online Shopping Security Tips

The season for giving is here, a time for spreading cheer and presents to those near and dear. Cyber Monday has become a popular way to shop for holiday deals. With mobile devices being the choice gift of the season and a convenient way to shop too. In fact, 58 percent of U.S. consumers used smartphones and 42 percent used tablets to shop during Cyber Monday 2012 according to IBM.   Though, online shopping from unsecured devices poses the risk of cybergrinches – looking to snatch your personal information and spread scams for financial gain. Don’t let cybercriminals steal your holiday chee...
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Beyond the Headlines: Don’t be fooled by misleading security tests

By Alejandro Borgia, senior director, product management, Symantec Corporation   For customers looking for the best security technology for their needs, it’s critical to have access to reliable and meaningful information so they can make smart decisions to stay protected in today’s complex threat landscape.  As an industry, we face a challenge in that testing security products is a highly technical and time-consuming process, and there are shortcomings in the approach of some tests that result in data that is misleading at best.  Last week, PC Magazine published an article titled “Microso...
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New Zero Day Internet Explorer Bug

Norton users* can breathe more easily knowing that they are backed by Norton by Symantec’s gold standard of security in light of a security advisory about a new zero-day bug affecting Microsoft Internet Explorer. Other vendors are using the name “Operation Clandestine Fox” to identify targeted attacks using this bug in the wild.  Users of all versions of Internet Explorer are vulnerable, but, so far, this bug is not being used in widespread attacks.    Microsoft will be issuing a patch for supported operating systems, but Windows XP users will need to find another way to stay secure, as ...
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Is Norton Getting Out Of The Cloud Business?

Claire Dean, Sr. Director of Global Marketing for Norton Zone, took a moment to address customer questions and concerns regarding the recent decision to remove Norton Zone from Norton's product line-up. Last week we announced the discontinuation of one of our cloud services called Norton Zone. I’ve been working on the Zone project for my entire four years at Symantec and when I told my friends that we made the decision to discontinue it, many had the same reaction: What? Norton is getting out of the cloud? My answer? Absolutely not. Zone is only one cloud service, among many, that Syman...
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3 Hot Mobile Security Tips For Summer Travel

Summer’s finally here, so whether you intend to take a picnic to the park, play with the children in the garden or jet off to somewhere even sunnier, some simple precautions will keep you and your devices safe this summer. Watch your devices First up, physical security. With more outdoor activity it’s natural that it won’t only be your smartphone that travels with you. Parks these days are full of tablets and even lightweight laptops, to go with the many Kindles and Bluetooth speakers, so it pays to be aware of just how valuable your possessions are. Don’t leave them lying in plain sight...
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Android Security Bug Uses “Fake ID” To Access User Information

Mobile security firm, BlueBox has detected a security bug, dubbed, “Fake ID”, in all Android operating systems (OS) beyond version 2.1. This vulnerability could allow hackers to steal personal information, such as passwords or financial information, from Android users by creating an app that uses fake security credentials to access other apps on a user’s device. Earlier this year, Symantec’s Internet Security Threat Report noted that mobile malware in 2013 was developed almost exclusively for the Android OS, 32% of which steals a user’s personal information. Luckily, Google says that no e...
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Phresh Phishing Phreaks Pholks Out

Jaqcqui Cheng from Ars Technica has a great article today about the latest email scam design to trick people into giving up their personal information (including social security number and mother's maiden name), this time, the email is supposedly from the iTunes store and links to a poorly crafted site.  You should check out Robert Vamosi's article on Cnet about this as well. Okay, so this is really nothing new, we talk about phishing scams all the time.  However, like Jacqui writes in her article, this is interesting because Apple users are getting targeted. iTunes is cross platform, lot...
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Pwned: The John4356783 Story

A year ago we reached out to the gamer community at DreamHack in Sweden to find out what they wanted from their anti virus software and more specifically what they didn’t want. Their biggest request was for anti virus that didn’t use up precious PC resources.  They also asked for security software that wouldn’t interrupt them when they were gaming. Some of them even asked for anti virus that would automatically change its mode of operation to accommodate them appropriately when they were gaming versus when they were surfing. Of course we could have just walked down the hall and talked to s...
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Norton SafeWeb - increasing online comfort and confidence

(view in My Videos)Sometimes you need a bodyguard, sometimes you need an advisor  Most often, users are concerned about dangerous, active threats against their computer. If malware is detected on the PC, users generally prefer that it is simply and quietly blocked. Similarly, when users are online, they expect to be protected from pages that contain malicious content or that are part of phishing scams. Phishing sites are an obvious, immediate and direct threat on a user’s most valuable information. This is a simple security decision. A webpage is either the correct webpage or it’s an imp...
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SONAR 3: A new level of behavioral security in Norton 2011

This year we have some innovative changes that build upon the successful, effective, and efficient SONAR 2 behavioral security engine. For those who are not familiar with SONAR technology, here is a link to an article that describes it. With SONAR 2, we have a proven track record of being able to convict malware and secure Norton users from malware designed to evade most other security features. In the last nine months alone we prevented upward of 4.2 million infections out of about 140 million incidents that we analyzed for Norton users. Most of these incidents were never-before-seen malw...
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The Performance Strategy Behind Norton 2011

A few years ago we threw down the gauntlet, challenging the idea that performance must be traded away in favor of security. To accomplish our mission, we changed ourselves and in the process, changed the entire conversation, shifting the focus to include not only effectiveness and accuracy but minimum performance impact felt by the customer. But we’re an industry leader, so rehashing the previous cutting-edge methods won’t do. In 2011, we’ve picked up our own challenge and turned in a new direction, pushing ourselves to go even farther for the betterment of our customers. In order to do...
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Introducing Norton Labs

Today, the Norton team is excited to introduce Norton Labs, an online community where users can download new security technologies and share input directly with developers-- ultimately helping to shape our future products and features.  We created Norton Labs to foster a dialogue with our customers and bring them into our development process.  It gives us an outlet to showcase technology under development and get valued feedback from our most sophisticated users.  Also, Norton Labs gives us the flexibility to introduce key functionality outside of our standard development cycle.  Based on ...
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Mobile Security Resolutions for the New Year

  Welcome to the new year! Now that the holidays are a wrap if you're like many, you may have received the gift of mobile this year. In fact, 74% of U.S. consumers intended to give consumer electronics as presents (CEA). But while new mobile trends are in fashion for 2014, mobile cybercrime threats are trending also. More than 1/3 of smartphone users have experienced mobile cybercrime (2013 Norton Report). That means, resolution number one on your list should be to security protect your shiny, new mobile devices and tablets.     Mobile Malware: How-to Protect Your Smartphone and Tablet ...
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Lunar New Year Security Checklist

Because you should be spending your time enjoying the festivities, here are a few security tips for Lunar New Year. Wishing you a fun, safe celebration and year ahead from Norton! Will you capture irreplaceable memories this Lunar New Year? Try Norton Zone for free, a safer and easier way to share files with family and friends.
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Malaysia Airlines Flight MH17 Social Media Scams and How-to Protect Yourself

As reported by BBC, scammers are capitalizing on the destruction of Malaysia Airlines flight MH17 via social media posts promising video footage of the incident. Instead, these posts are linking social media users to spam or offensive content. The Australian Competition and Consumer Commission also reported that fake tribute Facebook pages have been created by scammers to re-direct people to websites with dubious advertisements, where scammers will profit on each advertisement click. While it is unfortunate that scammers would look to capitalize on this tragic incident, this is a common t...
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You thought typos were harmless?

A recent PCMag.com blog post points out that the fake White House website whitehouse.org (no, I won't link you to it) has been hacked and is serving up malware.  Part of the issue here is that many people attempting to go to the government website www.whitehouse.gov will accidentally mistype it as whitehouse.org.  This is a specific case of a very real threat. If you look at the list of the top 500 most popular websites according to Alexa.com.  How many of these domain names are easily misspelled or mistyped?  There is nothing stopping bad people from registering common typos of popular do...
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