Product & Service Announcements

We have completed testing our latest update of Norton Security and Norton Security with Backup 22.1.0.9, and have released the update. This update is available for all languages. To download it, simply run LiveUpdate. A reboot will be required for Windows XP & Vista customers, however no reboot will be required for Windows 7 or Windows 8 customers.

We are glad to announce that we have completed testing our latest inline releases of Norton Mobile Security 3.9 and we have released the patches for our Android customers. To receive the update, simply visit Norton Mobile Security on Google Play.

We have completed testing our latest update of Norton Antivirus, Norton Internet Security & Norton 360 20.6.0.27 (2013), and have released the update.To download it, simply run LiveUpdate. As with our previous updates, this version is being released in a throttled manner. Currently, this update is only available for English. Other languages will be available shortly. See the below FAQ for details.

Hi Everyone,

The Norton Toolbar is now compatible with Firefox 34. We have released a Firefox 34 compatibility patch for Norton Security 22.0.2, Norton Security with Backup 22.0.2. The patch is also available for the Norton Internet Security, Norton 360 21.6, Norton 2013, Norton 2012 and Norton Identity Safe standalone products which is available via Live Update.

As of December 2, 2014, Norton One will be retired in order to transition to our new portfolio. You can keep using Norton One at this time, the following FAQ helps you answer your queries that are related to this discontinuation of Norton One.

As of December 2, 2014, Norton Anti-Theft will be discontinued. The following FAQ's helps you answer your queries that are related to this End-of-Life announcement.

We have completed testing our latest update of Norton Security and Norton Security with Backup 22.0.2.17, and have released the update. To download it, simply run LiveUpdate. Currently, this update is only available for English. Other languages will be available shortly. A reboot will be required for Windows XP & Vista customers; however no reboot will be required for Windows 7 or Windows 8 customers.

[Updated on November 04 2014: Updated the Norton Security Toolbar version]

Dear Norton Community,

We have released a Norton Security Toolbar 2014.7.9.14 patch update for Norton Internet Security 21.6, Norton 360 21.6, Comcast Norton Security Suite 21.6, Norton Identity Safe Standalone and Norton Security Toolbar 2015.1.0.26 patch update for Norton Security and Norton Security with Backup to address Google Chrome specific stability improvement issues. This patch update is available via LiveUpdate to all customers running NS/NSwB, NIS/N360/NSS v21.6 and Norton Identity Safe Standalone.

Hi Everyone,

The Norton Toolbar is now compatible with Firefox 33. We have released a Firefox 33 compatibility patch for Norton Security 22.0.1, Norton Security with Backup 22.0.1. The patch is also available for the Norton Internet Security, Norton 360 21.6, Norton 2013, Norton 2012 and Norton Identity Safe standalone products which is available via LiveUpdate.

We have completed testing our latest update of Norton Security and Norton Security with Backup 22.0.1.14, and have released the update. To download it, simply run LiveUpdate. Currently, this update is only available for English. Other languages will be available shortly. A reboot will be required for Windows XP & Vista customers, however no reboot will be required for Windows 7 or Windows 8 customers.

We have released a Norton Toolbar 2014.7.8.25 update for Norton Identity Safe Standalone to support the Google Chrome policy change that discontinues the use of NPAPI (Netscape Plugin API) technology. The Norton Toolbar extension update for Norton 21.6 products is released for all customers today in Google chrome store. This patch is released as a part of Norton 21.6 update which is available via LiveUpdate. Once the Norton Toolbar extension named “Norton Toolbar Security” has been updated to version 2014.7.8.25, then the Norton 21.6 patch may be applied via LiveUpdate. These two Norton Toolbar Update for Google Chrome and Norton 21.6 product update  work in concert to bring the user up to the latest and greatest support for Chrome. 

Dear Norton Community,

We have completed testing our latest update of Norton Antivirus, Norton Internet Security, Norton 360 21.6.0.32 and Comcast Norton Security Suite 21.6, and have released the update. Currently, this patch is available for all languages. To download it, simply run LiveUpdate. As with our previous updates, this version is being released in a phased manner; See the below FAQ's for details.

Norton Security and Norton Security with Backup are now available. If you'd like to purchase any of these products, please go to Norton Security product page.

Symantec continually evaluates the services and products we offer our customers. As a result, the decision has been made to discontinue selling the Norton Hotspot Privacy product as of October 6, 2014. The following FAQ’s helps you answer your queries that are related to this End-of-Life announcement.

Hi Everyone,

Symantec has announced that we will begin rolling out a global transformation of our Norton consumer portfolio, which provides powerful protection for PC, Mac, and/or mobile devices. As part of this transformation, we will begin a phased end of availability for several existing security products in favor of a simplified solution that incorporates the combined functionality of these products, while at the same time reducing the complexity of our offerings and making it easy for consumers to choose Norton.

How does it affect the existing customers?

Hi Everyone,

Our next update to Norton Identity Safe will include important changes for Google Chrome customers. New requirements from Google make it mandatory for customers to download separate browser extensions in order to re-enable each function of the Norton Security Toolbar.   

edit August 8 2014: updated announcement to include Comcast Norton Security Suite 21.5 release

Dear Norton Community,

Dear Norton Community,

We are glad to announce that we have completed testing our latest inline releases of Norton Identity Safe 3.2 and we have released the patches for our iOS customers.

The FAQ below addresses some common questions:

[Updated on August 12 2014: Added compatibility for Comcast Norton Security Suite 21.5]

[Updated on August 06 2014: Updated the known issue - Norton Safe search annotations are disabled in Firefox 31]

[Updated on July 23 2014: Removed Comcast NSS 21.3 support for Firefox 31 compatibility info]

[Updated on July 22 2014: Firefox 31compatibility patch has released for Norton 2012 products]

Hi Everyone,

[Updated on July 10 2014: Version 21.4.0.13 has released for ALL Languages via LiveUpdate]

[Updated on July 11 2014: Version 21.4.0.13 available via Norton Update Center (English Only)]

Hi everyone,

The Norton Documentation team has compiled the online help links, product manuals and FAQs for Norton Internet Security, Norton Antivirus, Norton 360, Norton Family and Norton Online Backup for easy accessibility. Here is a table with downloadable PDFs and links to FAQs. If you have further queries, please post them to the respective product boards.

Norton Security with Backup

Hi Everyone,

We have released a Norton Toolbar extension (Google chrome web store) update for Google chrome browser for Norton Internet Security 21.3, Norton 360 21.3 and Norton Identity Safe standalone. The patch is also available for the Norton 2013 product.

Hi Everyone,

We have released a Firefox 30 compatibility patch for Norton Internet Security 21.3, Norton 360 21.3, and Comcast Norton Security Suite 21.3 which is available via LiveUpdate. The patch is also available for the Norton 2013, Norton 2012, and Norton Identity Safe standalone product.

Dear Norton Community,

We are glad to announce that we have completed testing our latest inline releases of Norton Mobile Security 3.8 and we have released the patches for our iOS customers.

To receive the update, simply visit Norton Mobile Security on iTunes.

The FAQ below tries to answer some common questions:

[Updated on May 15 2014: Version 21.3.0.12 has released for Norton 360]

[Updated on June 05 2014: Version 21.3 has released for Comcast Norton Security Suite]

Dear Norton Community,

Chère Communauté Norton,

Nous sommes heureux d'annoncer que nos avons terminé les tests concernant la mise à jour pour Norton Indentity Safe 3.2 et nous avons commencé la distribution des patchs pour nos clients Android.

Questions Fréquentes:

1. Quel est le numéro de version de cette mise à jour ?

Il s'agit de la version 3.2.0.588 pour Android.

2. Comment peux-je recevoir cette mise à jour ?

[Updated on May 22 2014: Version 20.5 has released for Comcast Norton Security Suite via LiveUpdate]

Dear Norton Community,

[Updated May 21 2014: Updated the Norton Toolbar and IDSS(Standalone) version numbers compatible with Norton 21.3.0.12 and Firefox 29]

[Updated May 02 2014: Firefox 29 compatibility patch for Norton 2012 products]

Hi Everyone,

Dear Norton Community,

We are glad to announce that we have completed testing our latest inline releases of Norton Spot 2.0 and we have released the patches for our Android customers.

To receive the update, simply visit Norton Spot on Google Play. 

The FAQ below addresses some common questions:

1. What is the version number for this patch?

Dear Norton Community,

We are glad to announce that we have completed testing our latest inline releases of Norton Identity Safe 3.1 and we have released the patches for our Android customers.

The FAQ below addresses some common questions:

1. What is the version number for this patch?

The version number is 3.1.0.566 for Android.

2. How can I receive this update?

Updated March 20, 2014 - Identity Safe Standalone updated to 2014.7.0.43

Hi Everyone,

[Updated on March 25 2014: Version 21.2.0.38 has released for English via LiveUpdate]

[Updated on April 3 2014: Version 21.2.0.38 has released for Comcast Norton Security Suite via LiveUpdate]

Dear Norton Community,

Dear Norton Community,

Hi Everyone,

We have released a Firefox 27 compatibility patch for Norton Internet Security 21.1.0.18, Norton 360 21.1.0.18, andComcast Norton Security Suite 21.1.0.18 which is available via LiveUpdate. The patch is also available for the Norton 2013, Norton 2012, and Norton Identity Safe standalone product.

Dear Norton Community,

We are glad to announce that we have completed testing our latest inline releases of Norton Identity Safe 3.0 and we have released the patches for our Android customers.

The FAQ below addresses some common questions:

1. What is the version number for this patch?

The version number is 3.0.1.503 for Android.

2. How can I receive this update?

Hi everyone,

We've released a new version of Norton Utilities. To download the update, simply run Smart Update.

The version number is 16.0.2.14

This update is available for all supported languages.

Improvements -

- Windows 8.1 Support

- Few backend bug fixes

[Updated Jan 21 2014: Google Chrome 32 compatibility patch for Norton Identity Safe Standalone]

[Updated Jan 31 2014: Google Chrome 32 compatibility patch for Norton 2013]

[Updated Feb 03 2014: Google Chrome 32 compatibility patch for Norton 2012 products]

Hi Everyone,

Hi everyone,

We are happy to announce that the Norton Mobile Security team has released NMS v3.8.8.1727 for our Android customers.

Below are the changes in this update:

- Added code to work around an Alcatel driver problem that could cause the device to freeze

- Other minor code changes

To receive the update, simply visit Norton Mobile Security on Google Play  

Hi all, 

We've released a patch to fix some backend issues and is available via Live Update.

Target Products: Norton Internet Security, Norton Antivirus and Norton 360 / Norton Security Suite 21.1

Note: The patch does not require system reboot for Windows 7 and higher.

There is no change in product version number.