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End-of-Life announcement for Norton ConnectSafe

On November 15th, 2018, Norton ConnectSafe is being retired and will no longer be available for use. This FAQ helps answer your questions that are related to this announcement.

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End-of-Life announcement for Norton Snap on iOS

Norton Snap QR Code Reader has been discontinued for iOS platform and will no longer be available on Apple App Store.

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Discontinuation of Norton Hotspot Privacy

Symantec continually evaluates the services and products we offer our customers. As a result, the decision has been made to discontinue selling the Norton Hotspot Privacy product as of October 6, 2014. The following FAQ’s helps you answer your queries that are related to this End-of-Life announcement.

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Discontinuation of Norton Anti-Theft

As of December 2, 2014, Norton Anti-Theft will be discontinued. The following FAQ's helps you answer your queries that are related to this End-of-Life announcement.

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Discontinuation of Norton One

As of December 2, 2014, Norton One will be retired in order to transition to our new portfolio. You can keep using Norton One at this time, the following FAQ helps you answer your queries that are related to this discontinuation of Norton One.

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Norton Identity Safe 3.5.27 for iOS - Product Notification

Dear Norton Community,

We are glad to announce that we have completed testing our latest inline releases of Norton Identity Safe 3.5.27 and we have released the patches for our iOS customers.

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Norton Identity Safe 3.5.29 for iOS - Product Notification

An update for Norton Identity Safe 3.5.29 for iOS is now available on the App Store!  This update fixes the authentication issue when using Touch ID to log in to the vault. Please download it to try this new feature!  

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Product Update - Norton Identity Safe 4.1.54 for iOS

Hi Everyone, An update for Norton Identity Safe for iOS is now available on the App Store!  The FAQ below addresses some common questions: 1. What is the version number for this patch?     The version number is 4.1.54 for iOS. 2. How can I receive this update?    You can receive the update through Auto Update or by visiting iTunes. Go to Settings -> Help -> About to verify if you have received the update. 3. What are the languages this update is available for?     English Only. 4. What are the changes in this release? Added a new feature: Auto fill logins in Safari browser...
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Norton AntiVirus 7.0.1 for Mac Update Available

We have completed testing our latest update of Norton AntiVirus 7.0.1 for Mac and have released via In Product Update. This update is now available in all supported languages. Customers running Norton AntiVirus for Mac 12.9 will be prompted with option "Free Upgrade Available" when "Check for Update" is run from Norton Antivirus main window. The update is also pulled down silently in the background, so you may have already been alerted to its availability. Please see below Norton Support article for Norton AntiVirus 7.0.1 upgrade flow. Norton Support Article: I receive an alert "Free Upg...
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Norton Internet Security 5.9.1 & Norton Antivirus 12.9.1 for Mac Now Available

Norton is always looking to provide you with the best version of itself.  As such we have released Norton Internet Security 5.9.1 & Norton Antivirus 12.9.1 update for Mac with product improvements. The patch will automatically download in the background but you can always click on LiveUpdate to download it immediately. This update is available for all languages.  Note: A reboot is required to apply the patch. To verify you have received the new update, from the Norton Internet Security product, from the Menu, click Norton Internet Security -> About Norton Internet Security.
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Norton Security 7.1.1 & Norton AntiVirus 7.1.1 for Mac is now Available!

We have completed testing our latest update of Norton Security 7.1.1 & Norton AntiVirus 7.1.1 for Mac and have released the update via LiveUpdate ONLY. This update is now available in all supported languages. To download it, simply run LiveUpdate.

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Norton Mobile Security 3.17 for Android now available!

Hi Everyone, We are happy to announce that the Norton Mobile Security team has released Norton Mobile Security 3.17.0.3200​ update for our Android customers.WHAT'S NEW: Minor bug fixes and improvements To receive the update, simply visit Norton Mobile Security on Google Play Visit Norton Mobile Security Support Forum to post your queries. Also, visit Norton Mobile KB site to view the Top Solutions for this product. Thanks!
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Norton Identity Safe 4.5.96 for iOS

We are glad to announce that we have completed testing our latest inline releases of Norton Identity Safe 4.5.96​ and we have released the patches for our iOS customers. Note: Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch. The FAQ below addresses some common questions: 1. What is the version number for this patch?     The version number is 4.5.96 for iOS. 2. How can I receive this update?    You can receive the update through Auto Update or by visiting iTunes. Go to Settings -> Help -> About to verify if you have received the update. Or Download from i...
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Norton WiFi Privacy 1.2 Update Available for Windows and Mac

Hi Everyone, Norton WiFi Privacy 1.2 Update Available for Windows and Mac. The FAQ's below addresses some common questions: 1. What is the version number for this patch?     - Windows PCs: Norton WiFi Privacy 1.2.162     - Mac: Norton WiFi Privacy 1.2.364 2. How can I receive this update?     Customer will receive an update prompt and has to follow the onscreen instructions to apply update.  3. What are the changes in this release? "Install on another device” now available in-app Bug fixes 4. Where can I post my queries?     Visit our Other Norton Products forum to post your qu...
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Norton WiFi Privacy 2.4 Update Available for iOS

Norton WiFi Privacy 2.4.0.1238 Update Available for iOS

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Norton WiFi Privacy 2.5 update for iOS and Android

Norton WiFi Privacy 2.5 update for iOS and Android with new user Interface (UI) released for all supported languages. 

 

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Announcing Norton Identity Safe 5.1.1 for Android

Norton Identity Safe 5.1.1.935 for Android

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Announcing Norton Family 1.7.3 update for iOS

Announcing Norton Family 1.7.3 update for iOS

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Announcing Norton WiFi Privacy 2.5.2 update for iOS

We are releasing Norton WiFi Privacy 2.5.2 update for iOS

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Remove Trojan.Zacinlo from your computer

This document provides more information about removing the Trojan.Zacinlo threat from your computer. To remove this threat, run LiveUpdate and apply the patch. Then run a full system scan. Step 1: Run LiveUpdate Start Norton. In the main window, click Security, and then click LiveUpdate. Click Apply Now, to apply the downloaded patch. Click Restart Now to restart the computer. Step 2: Run Full System Scan Start Norton. In the main window, click Security, and then click Scans. In the Scans window, select Full System Scan and click Go. When the scan ...
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Announcing Norton Security 7.8.1 update for Mac

We have released Norton Security 7.8.1 update for Mac through LiveUpdate. To download this update, simply run LiveUpdate.

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Announcing Norton WiFi privacy 2.5.3 update for iOS

We are releasing Norton WiFi Privacy 2.5.3 update for iOS customers for all supported languages. 

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End of Service - Norton Shopping Guarantee for Norton Security Users

Thank you for participating in the Norton Shopping Guarantee pilot program via your Norton Security toolbar. Please be advised that the pilot program will be ending on June 29th, 2018

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Announcing Norton Password Manager 6.0 for iOS

We are releasing Norton Password Manager 6.0 for iOS for all supported languages. Note: This update is being released in phased manner.

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Announcing Norton Family 4.8.2 for Android

We are releasing Norton Family 4.8.2 for Android in phased manner for all supported languages. 

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Announcing Norton Mobile Security 3.12 for iOS

Norton Mobile Security 3.12 for iOS is now available. 

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Norton Secure VPN 3.0 for Android is now available!

Norton Secure VPN 3.0.2 for Android

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Norton Secure VPN 1.7 for Windows has been released!

We are happy to announce the release of Norton Secure VPN 1.7.0.329 for our Windows customers.

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Norton Secure VPN 3.0 for iOS is now available!

We are happy to release Norton Secure VPN 3.0.3 to all iOS customers

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Norton Secure VPN 3.1 for Android is now available!

Norton Secure VPN 3.1.0.9968 for Android

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Announcing Norton Security 1.1 for iOS

Norton Security 1.1.5 for our iOS customers

 

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Norton Secure VPN 2.2 for Mac has been released!

Norton Secure VPN 2.2.0.485 for Mac

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Norton Family for Parents 1.0.3 for iOS is now available!

New Norton Family 1.0.3 app for Parents for iOS customers.

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Norton Password Manager 6.3 for iOS has been released!

We have released Norton Password Manager 6.3.44 for iOS customers in phased manner. 

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Norton Secure VPN 3.2 for iOS is now available!

Norton Secure VPN 3.2.2.1731 for iOS is now available!

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Norton Security 7.10 for Mac is now available!

We have released Norton Security 7.10 update for Mac through LiveUpdate ONLY. To download this update, simply run LiveUpdate.

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Norton Safe Web v3.7.0.10 extension is now available!

We have released the extension update Norton Safe Web v3.7.0.10 for Google Chrome browser ONLY, and is available on Google Chrome store for download. 

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Norton Password Manager 6.2.1 for Android is now available!

Norton Password Manager 6.2.1.1092 for Android 

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Norton Secure VPN 2.3 for Windows has been released!

Norton Secure VPN 2.3.0.549 for Windows

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Norton Secure VPN 2.3 for Mac has been released!

Norton Secure VPN 2.3.0.511 for Mac

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Norton Security for Mac 8.3 has been released!

Norton Security 8.3 build 45 update for Mac.

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Norton Mobile Security 4.5 for Android is now available!

We are happy to announce the release of Norton Mobile Security 4.5.1.4376 for Android customers.

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Norton Password Manager 6.4 for iOS has been released!

We have released Norton Password Manager 6.4.46 for iOS customers.

 

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Norton Secure VPN 3.2 for Android is now available!

We are happy to release Norton Secure VPN 3.2.1.10096 to all Android customers.

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Norton Secure VPN 2.4 for Mac has been released!

Norton Secure VPN 2.4.0.516 for Mac

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Norton Secure VPN 2.4 for Windows has been released!

Norton Secure VPN 2.4.0.561 for Windows

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Norton Password Manager 6.5 for iOS has been released!

We have released Norton Password Manager 6.5 for iOS customers.

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Norton Secure VPN 3.3 for iOS is now available!

We are happy to release Norton Secure VPN 3.3 to all iOS customers. 

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Norton Secure VPN 2.5 for Mac has been released

Norton Secure VPN 2.5.0.529 for Mac

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Norton Mobile Security 1.2 for iOS has been released!

We have released Norton Mobile Security 1.2 for our iOS customers.

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