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Discontinuation of Norton SafeWeb Scanner for Facebook

As of February 22, 2016, the Norton SafeWeb Scanner for Facebook app will be discontinued. The following FAQs help to answer your questions about this situation. Norton SafeWeb Scanner for Facebook FAQ Why is Norton SafeWeb Scanner for Facebook being discontinued? Due to recent changes in Facebook Application policies, Facebook no longer provides the information we need to evaluate the content posted by friends or by friends of friends.  As a result, Norton SafeWeb Scanner for Facebook will not detect malicious links posted by others on their Facebook page.   Since the app can no lo...
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End-of-Life announcement for Norton ConnectSafe

On November 15th, 2018, Norton ConnectSafe is being retired and will no longer be available for use. This FAQ helps answer your questions that are related to this announcement.

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Discontinuation of Norton Hotspot Privacy

Symantec continually evaluates the services and products we offer our customers. As a result, the decision has been made to discontinue selling the Norton Hotspot Privacy product as of October 6, 2014. The following FAQ’s helps you answer your queries that are related to this End-of-Life announcement.

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Discontinuation of Norton Anti-Theft

As of December 2, 2014, Norton Anti-Theft will be discontinued. The following FAQ's helps you answer your queries that are related to this End-of-Life announcement.

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Discontinuation of Norton One

As of December 2, 2014, Norton One will be retired in order to transition to our new portfolio. You can keep using Norton One at this time, the following FAQ helps you answer your queries that are related to this discontinuation of Norton One.

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Norton Identity Safe 3.5.27 for iOS - Product Notification

Dear Norton Community,

We are glad to announce that we have completed testing our latest inline releases of Norton Identity Safe 3.5.27 and we have released the patches for our iOS customers.

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Norton Identity Safe 3.5.29 for iOS - Product Notification

An update for Norton Identity Safe 3.5.29 for iOS is now available on the App Store!  This update fixes the authentication issue when using Touch ID to log in to the vault. Please download it to try this new feature!  

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Firefox 39 Support for Norton Family

To coincide with the release of Mozilla Firefox v39, the Norton Family team has released updates to Windows client 3.2.1.34 via Automatic LiveUpdate. When the update is available to your machine via LiveUpdate, you will need to reboot your device to make the program install successfully.  To find if you have the latest version, please click the Norton Family icon in the system tray and select “About Norton Family”.  Thanks, The Norton Family Team
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Product Update - Norton Identity Safe 4.1.54 for iOS

Hi Everyone, An update for Norton Identity Safe for iOS is now available on the App Store!  The FAQ below addresses some common questions: 1. What is the version number for this patch?     The version number is 4.1.54 for iOS. 2. How can I receive this update?    You can receive the update through Auto Update or by visiting iTunes. Go to Settings -> Help -> About to verify if you have received the update. 3. What are the languages this update is available for?     English Only. 4. What are the changes in this release? Added a new feature: Auto fill logins in Safari browser...
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The Norton Family iOS 1.0.1 Has Been Released

The Norton Family team has released Norton Family iOS 1.0.1.  This update includes minor code enhancements and bug fixes. To find if you have the latest version, please open Norton Family iOS app on child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family. Important to note: The iOS child-monitoring app is to be used as the child’s browser on their Apple device. All other browsers should be disabled to ensure that your child’s activity is monitored and that private/incognito mode cannot be used. Only available in the US App Store Yo...
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Norton AntiVirus 7.0.1 for Mac Update Available

We have completed testing our latest update of Norton AntiVirus 7.0.1 for Mac and have released via In Product Update. This update is now available in all supported languages. Customers running Norton AntiVirus for Mac 12.9 will be prompted with option "Free Upgrade Available" when "Check for Update" is run from Norton Antivirus main window. The update is also pulled down silently in the background, so you may have already been alerted to its availability. Please see below Norton Support article for Norton AntiVirus 7.0.1 upgrade flow. Norton Support Article: I receive an alert "Free Upg...
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The Norton Family iOS 1.0.2 Has Been Released

The Norton Family team has released Norton Family iOS 1.0.2.  This update includes minor code enhancements to better monitor your child’s activities. To find if you have the latest version, please open Norton Family iOS app on child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family. Important to note: The iOS child-monitoring app is to be used as the child’s browser on their Apple device. All other browsers should be disabled to ensure that your child’s activity is monitored and that private/incognito mode cannot be used. Only avail...
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Norton Internet Security 5.9.1 & Norton Antivirus 12.9.1 for Mac Now Available

Norton is always looking to provide you with the best version of itself.  As such we have released Norton Internet Security 5.9.1 & Norton Antivirus 12.9.1 update for Mac with product improvements. The patch will automatically download in the background but you can always click on LiveUpdate to download it immediately. This update is available for all languages.  Note: A reboot is required to apply the patch. To verify you have received the new update, from the Norton Internet Security product, from the Menu, click Norton Internet Security -> About Norton Internet Security.
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The Norton Family iOS 1.1.0 Has Been Released

The Norton Family team has released Norton Family iOS 1.1.0.  This update includes feature improvements and product launch in new locations, Japan and UK. To find if you have the latest version, please open Norton Family iOS app on child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family. Important to note:  The iOS child-monitoring app is to be used as the child’s browser on their Apple device. All other browsers should be disabled to ensure that your child’s activity is monitored and that private/incognito mode cannot be used. You can ...
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Norton Family Windows 3.6.0.31 Has Been Released

The Norton Family team has released updates to Windows client 3.6.0.31 via Automatic LiveUpdate.  The update includes minor bug fixes and improvements.  When the update is available to your machine via LiveUpdate, you will need to reboot your device to make the program install successfully.  To find if you have the latest version, please click the Norton Family icon in the system tray and select “About Norton Family”. Please visit  Norton Family forum board to post your queries and for more info please see Norton Family Knowledge base articles. Thanks, The Norton Family Team
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Norton Family for Android 3.4.8.15 Has Been Released

Update on Sep. 22: The Norton Family for Android 3.4.8.15 is now available in Hong Kong app stores(English only). The Norton Family team has released version 3.4.8.15.  To receive the update, simply visit  Norton Family parental control on Google Play. This update is available for all languages.  To find if you have the latest version, please go to your Android device, click Menu -> Settings -> Applications -> Manage applications -> Norton Family.  The release includes minor bug fixes. Please visit Norton Family forum board to post your queries and for more info please see N...
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The Norton Family iOS 1.2 Has Been Released

The Norton Family team has released Norton Family iOS 1.2.  This update includes feature improvements and product launch in new locations Australia, New Zealand and South Africa. To find if you have the latest version, please open Norton Family iOS app on child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family. Important to note:   The iOS child-monitoring app is to be used as the child’s browser on their Apple device. All other browsers should be disabled to ensure that your child’s activity is monitored and that private/incognito mod...
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Norton Security 7.1.1 & Norton AntiVirus 7.1.1 for Mac is now Available!

We have completed testing our latest update of Norton Security 7.1.1 & Norton AntiVirus 7.1.1 for Mac and have released the update via LiveUpdate ONLY. This update is now available in all supported languages. To download it, simply run LiveUpdate.

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Norton Identity Safe 4.4 for iOS

Dear Norton Community, We are glad to announce that we have completed testing our latest inline releases of Norton Identity Safe 4.4 and we have released the patches for our iOS customers. Note: Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod Touch. The FAQ below addresses some common questions: 1. What is the version number for this patch?     The version number is 4.4 for iOS. 2. How can I receive this update?    You can receive the update through Auto Update or by visiting iTunes. Go to Settings -> Help -> About to verify if you have received the update. 3...
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The Norton Family iOS 1.3.0 Has Been Released

Update on Sep. 22: The Norton Family iOS 1.3.0 is now available in Hong Kong app stores(English only). Norton Family iOS 1.3.0 has been released. You can download the free app here. This update adds support for iOS 10 and is no longer compatible with iOS 8. The release also includes minor bug fixes and improvements. To find if you have the latest version, please open Norton Family iOS app on your child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family. The Norton Family iOS child monitoring app includes the following 4 features: Web s...
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The Norton Family iOS 1.4.1 Has Been Released

The Norton Family team has released Norton Family iOS 1.4.1.  This update is now available in Hong Kong (Traditional Chinese) and Indonesia (English).The release also includes minor bug fixes and product improvements. To find if you have the latest version, please open Norton Family iOS app on child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family. The Norton Family iOS child monitoring app includes the following 4 features: Web supervision Lets your children explore the Web freely, while keeping you in the know about which sites th...
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Norton Mobile Security 3.17 for Android now available!

Hi Everyone, We are happy to announce that the Norton Mobile Security team has released Norton Mobile Security 3.17.0.3200​ update for our Android customers.WHAT'S NEW: Minor bug fixes and improvements To receive the update, simply visit Norton Mobile Security on Google Play Visit Norton Mobile Security Support Forum to post your queries. Also, visit Norton Mobile KB site to view the Top Solutions for this product. Thanks!
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Norton Family Windows 3.6.3.24 Has Been Released

The Norton Family team has released updates to Windows client 3.6.3.24 via Automatic LiveUpdate.  This update is available in all supported languages. The update includes a few defect fixes.  When the update is available to your machine via LiveUpdate, you will need to reboot your device to make the program install successfully.  To find if you have the latest version, please click the Norton Family icon in the system tray and select “About Norton Family”. Please visit  Norton Family forum board to post your queries and for more info please see Norton Family Knowledge base articles. Than...
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The Norton Family for Android 4.1.0.30 Has Been Released

The Norton Family team has released version 4.1.0.30.  To receive the update, simply visit Norton Family parental control on Google Play. This update is available for all languages.  To find if you have the latest version, please go to your Android device, click Settings -> Applications -> Application manager -> Norton Family (menus may vary depending on the manufacturer of your device). The update includes the following changes: NEW! Instant Lock feature allows parents to disable Android and PC devices. Parents and children can still contact each other while the device is lock...
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Norton Family for Android 4.3.1 Has Been Released

The Norton Family team has released version 4.3.1.  The update includes minor bug fixes.  To receive the update, simply visit Norton Family parental control on Google Play. This update is available for all languages.  To find if you have the latest version, please go to your Android device, click Settings -> Applications -> Application manager -> Norton Family (menus may vary depending on the manufacturer of your device). Please visit Norton Family forum board to post your queries and for more info please see Norton Family Knowledge base articles. Thanks, The Norton Family Team
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Norton Family for Android 4.3.0.29 Has Been Released

The Norton Family team has released version 4.3.0.29.  To receive the update, simply visit Norton Family parental control on Google Play. This update is available for all languages.  To find if you have the latest version, please go to your Android device, click Settings -> Applications -> Application manager -> Norton Family (menus may vary depending on the manufacturer of your device). The update includes the following changes: Search Supervision: Monitor your child's search habits Enhancements and minor bug fixes Please visit Norton Family forum board to post your queries ...
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Norton Identity Safe 4.5.96 for iOS

We are glad to announce that we have completed testing our latest inline releases of Norton Identity Safe 4.5.96​ and we have released the patches for our iOS customers. Note: Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch. The FAQ below addresses some common questions: 1. What is the version number for this patch?     The version number is 4.5.96 for iOS. 2. How can I receive this update?    You can receive the update through Auto Update or by visiting iTunes. Go to Settings -> Help -> About to verify if you have received the update. Or Download from i...
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Norton Security 7.4 for Mac is now Available!

Hi Everyone, Norton Security 7.4 for Mac is now available via LiveUpdate. To download this update, simply run LiveUpdate. To verify you have the update, launch the Main User Interface, click on Help, and select About. Below FAQ's addresses some common questions: 1. How can I download this update? This patch is only available via LiveUpdate. 2. What are the languages this update is available for?    All supported languages. 3. What's new? New Extensions for Chrome: Now Mac chrome customers can use the default search the same way as windows chrome customers. (Customers will now...
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Norton Family iOS 1.5.0 Has Been Released

The Norton Family team has released Norton Family iOS 1.5.0.  The update includes all other supported localized languages in addition to existing languages.  To find if you have the latest version, please open Norton Family iOS app on child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family. The Norton Family iOS child monitoring app includes the following 4 features: Web supervision Lets your children explore the Web freely, while keeping you in the know about which sites they visit and giving you tools to help them avoid unsuitable ...
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Norton Family 4.3.2 for Android is now available!

Hi Everyone, Norton Family 4.3.2 for Android is now available! The FAQ's below addresses some common questions: 1. What is the version number for this patch?     The version number is 4.3.2.21 for Android. 2. How can I receive this update? To receive the update, simply visit Norton Family parental control on Google Play To verify if you have the latest version: Click Settings -> About  3. What are the changes in this release? Minor defect fixes 4. Where can I post my queries?     Visit our Norton Family forum to post your queries or Norton Family Knowledge base articles for ...
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Norton WiFi Privacy 1.2 Update Available for Windows and Mac

Hi Everyone, Norton WiFi Privacy 1.2 Update Available for Windows and Mac. The FAQ's below addresses some common questions: 1. What is the version number for this patch?     - Windows PCs: Norton WiFi Privacy 1.2.162     - Mac: Norton WiFi Privacy 1.2.364 2. How can I receive this update?     Customer will receive an update prompt and has to follow the onscreen instructions to apply update.  3. What are the changes in this release? "Install on another device” now available in-app Bug fixes 4. Where can I post my queries?     Visit our Other Norton Products forum to post your qu...
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Norton WiFi Privacy 2.4 Update Available for iOS

Norton WiFi Privacy 2.4.0.1238 Update Available for iOS

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Norton Family 1.7.1 for iOS is now available!

Hi Everyone, Norton Family 1.7.1 for iOS is now available! The FAQ's below addresses some common questions: 1. What is the version number for this patch?     The version number is 1.7.1 for iOS. 2. How can I receive this update?  To receive the update, simply visit-  iTunes To verify if you have the latest version: Click Settings -> About  3. What are the Bug fixes and changes in this release? Minor bug fixes 4. Where can I post my queries?     Visit our Norton Family forum to post your queries or Norton Family Knowledge base articles for more information.
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Norton Family 3.6.6 for Windows is now Available!

Hi everyone, Norton Family 3.6.6 product update for Windows is now available.  The FAQ's below addresses some common questions: 1. What is the version number for this patch?     The version number is v3.6.6.28 2. How can I receive this update?        If your device is connected to the Internet, Norton Family checks for updates at regular intervals and can automatically update to the latest version. But if your device is not connected to the Internet for a long time or if you had automatic-update issues, use the "Update Norton Family to the latest version instructions to manually upda...
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Norton WiFi Privacy 2.5 update for iOS and Android

Norton WiFi Privacy 2.5 update for iOS and Android with new user Interface (UI) released for all supported languages. 

 

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Announcing Norton Identity Safe 5.1.1 for Android

Norton Identity Safe 5.1.1.935 for Android

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Norton Family 1.7.2 for iOS is now available

Hi Everyone, Norton Family 1.7.2 for iOS is now available! The FAQ's below addresses some common questions: 1. What is the version number for this patch?     The version number is 1.7.2 for iOS. 2. How can I receive this update?  To receive the update, simply visit-  iTunes To verify if you have the latest version: Click Settings -> About  3. What are the Bug fixes and changes in this release? Minor bug fixes 4. Where can I post my queries?     Visit our Norton Family forum to post your queries or Norton Family Knowledge base articles for more information.
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Announcing Norton WiFi Privacy 2.5.2 update for iOS

We are releasing Norton WiFi Privacy 2.5.2 update for iOS

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Announcing Norton Family 1.7.3 update for iOS

Announcing Norton Family 1.7.3 update for iOS

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End of Service - Norton Shopping Guarantee for Norton Security Users

Thank you for participating in the Norton Shopping Guarantee pilot program via your Norton Security toolbar. Please be advised that the pilot program will be ending on June 29th, 2018

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Remove Trojan.Zacinlo from your computer

This document provides more information about removing the Trojan.Zacinlo threat from your computer. To remove this threat, run LiveUpdate and apply the patch. Then run a full system scan. Step 1: Run LiveUpdate Start Norton. In the main window, click Security, and then click LiveUpdate. Click Apply Now, to apply the downloaded patch. Click Restart Now to restart the computer. Step 2: Run Full System Scan Start Norton. In the main window, click Security, and then click Scans. In the Scans window, select Full System Scan and click Go. When the scan ...
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Announcing Norton Security 7.8.1 update for Mac

We have released Norton Security 7.8.1 update for Mac through LiveUpdate. To download this update, simply run LiveUpdate.

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Announcing Norton WiFi privacy 2.5.3 update for iOS

We are releasing Norton WiFi Privacy 2.5.3 update for iOS customers for all supported languages. 

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Norton Family 3.7.2 update for Windows has been released

 Norton Family 3.7.2 has now been released for Windows customers

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Announcing Norton Password Manager 6.0 for iOS

We are releasing Norton Password Manager 6.0 for iOS for all supported languages. Note: This update is being released in phased manner.

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Announcing Norton Family 4.8.2 for Android

We are releasing Norton Family 4.8.2 for Android in phased manner for all supported languages. 

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Announcing Norton Mobile Security 3.12 for iOS

Norton Mobile Security 3.12 for iOS is now available. 

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Norton Family for Parents 1.0.3 for iOS is now available!

New Norton Family 1.0.3 app for Parents for iOS customers.

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Norton Secure VPN 3.0 for Android is now available!

Norton Secure VPN 3.0.2 for Android

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Norton Secure VPN 1.7 for Windows has been released!

We are happy to announce the release of Norton Secure VPN 1.7.0.329 for our Windows customers.

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