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What you need to know about the WannaCry Ransomware

A virulent new strain of ransomware known as WannaCry (Ransom.Wannacry) has hit hundreds of thousands of computers worldwide since its emergence on Friday, May 12. WannaCry is far more dangerous than other common ransomware types because of its ability to spread itself across an organization’s network by exploiting a critical vulnerability in Windows computers, which was patched by Microsoft in March 2017 (MS17-010). The exploit, known as “Eternal Blue” was released online in April in the latest of a series of leaks by a group known as the Shadow Brokers, who claimed that it had stolen the...
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Kudos16 Stats

Update for Norton Toolbar support for Firefox

Dear Norton Firefox Toolbar users, As we previously announced, Firefox recently removed support for APIs (Application Programming Interfaces) that Norton was using communicate securely between the Norton product and the Norton extension for Firefox.  This was a fundamental component of our design; hence changing this is a big project for Norton. Since it will take a long time to restore the full capabilities of the Firefox toolbar, we have been pursuing an incremental update strategy to ensure future support for Firefox.  First priority was to release protection-related features and then...
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The Norton Family iOS 1.4.1 Has Been Released

The Norton Family team has released Norton Family iOS 1.4.1.  This update is now available in Hong Kong (Traditional Chinese) and Indonesia (English).The release also includes minor bug fixes and product improvements. To find if you have the latest version, please open Norton Family iOS app on child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family. The Norton Family iOS child monitoring app includes the following 4 features: Web supervision Lets your children explore the Web freely, while keeping you in the know about which sites th...
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The Norton Family iOS 1.3.0 Has Been Released

Update on Sep. 22: The Norton Family iOS 1.3.0 is now available in Hong Kong app stores(English only). Norton Family iOS 1.3.0 has been released. You can download the free app here. This update adds support for iOS 10 and is no longer compatible with iOS 8. The release also includes minor bug fixes and improvements. To find if you have the latest version, please open Norton Family iOS app on your child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family. The Norton Family iOS child monitoring app includes the following 4 features: Web s...
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The Norton Family iOS 1.2 Has Been Released

The Norton Family team has released Norton Family iOS 1.2.  This update includes feature improvements and product launch in new locations Australia, New Zealand and South Africa. To find if you have the latest version, please open Norton Family iOS app on child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family. Important to note:   The iOS child-monitoring app is to be used as the child’s browser on their Apple device. All other browsers should be disabled to ensure that your child’s activity is monitored and that private/incognito mod...
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The Norton Family iOS 1.1.2 Has Been Released

The Norton Family team has released Norton Family iOS 1.1.2.  This update includes usability improvements. To find if you have the latest version, please open Norton Family iOS app on child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family. Important to note:   The iOS child-monitoring app is to be used as the child’s browser on their Apple device. All other browsers should be disabled to ensure that your child’s activity is monitored and that private/incognito mode cannot be used. Only available in the US, UK and Japan App Store You...
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The Norton Family iOS 1.1.0 Has Been Released

The Norton Family team has released Norton Family iOS 1.1.0.  This update includes feature improvements and product launch in new locations, Japan and UK. To find if you have the latest version, please open Norton Family iOS app on child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family. Important to note:  The iOS child-monitoring app is to be used as the child’s browser on their Apple device. All other browsers should be disabled to ensure that your child’s activity is monitored and that private/incognito mode cannot be used. You can ...
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The Norton Family iOS 1.0.2 Has Been Released

The Norton Family team has released Norton Family iOS 1.0.2.  This update includes minor code enhancements to better monitor your child’s activities. To find if you have the latest version, please open Norton Family iOS app on child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family. Important to note: The iOS child-monitoring app is to be used as the child’s browser on their Apple device. All other browsers should be disabled to ensure that your child’s activity is monitored and that private/incognito mode cannot be used. Only avail...
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The Norton Family iOS 1.0.1 Has Been Released

The Norton Family team has released Norton Family iOS 1.0.1.  This update includes minor code enhancements and bug fixes. To find if you have the latest version, please open Norton Family iOS app on child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family. Important to note: The iOS child-monitoring app is to be used as the child’s browser on their Apple device. All other browsers should be disabled to ensure that your child’s activity is monitored and that private/incognito mode cannot be used. Only available in the US App Store Yo...
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The Norton Family for Android 4.1.0.30 Has Been Released

The Norton Family team has released version 4.1.0.30.  To receive the update, simply visit Norton Family parental control on Google Play. This update is available for all languages.  To find if you have the latest version, please go to your Android device, click Settings -> Applications -> Application manager -> Norton Family (menus may vary depending on the manufacturer of your device). The update includes the following changes: NEW! Instant Lock feature allows parents to disable Android and PC devices. Parents and children can still contact each other while the device is lock...
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The Norton Family for Android 4.0.0.125 Has Been Released

The Norton Family team has released version 4.0.0.125.  To receive the update, simply visit Norton Family parental control on Google Play. This update is available for all languages.  To find if you have the latest version, please go to your Android device, click Menu -> Settings -> Applications -> Manage applications -> Norton Family. The update includes the following changes: New Custom Norton Browser helps you monitor your child's online activity and prevents your child from using incognito mode   Minor code enhancements and bug fixes  Please visit Norton Family forum ...
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Symantec to Acquire Lifelock to Form World’s Largest Digital Safety Platform for Consumers and Families

We are excited to announce that Symantec has signed an agreement to acquire LifeLock reinforcing our commitment to providing people everywhere the freedom to enjoy their digital lives. We expect to complete the acquisition in the Spring of next year.  Symantec and LifeLock will work together to ensure a seamless transition, without any interruption of your current Norton and LifeLock offerings.  When the time comes, we’ll reach out to let you know about the exciting new ways we’ll continue to serve you.  For more information, click here. Thanks, Gayathri Rajendiran Norton Forums Administ...
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Remove Trojan.Zacinlo from your computer

This document provides more information about removing the Trojan.Zacinlo threat from your computer. To remove this threat, run LiveUpdate and apply the patch. Then run a full system scan. Step 1: Run LiveUpdate Start Norton. In the main window, click Security, and then click LiveUpdate. Click Apply Now, to apply the downloaded patch. Click Restart Now to restart the computer. Step 2: Run Full System Scan Start Norton. In the main window, click Security, and then click Scans. In the Scans window, select Full System Scan and click Go. When the scan ...
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Recent Web Attack Alerts from Norton Security

On July 25 2018, Norton became aware on a large scale crypto-jacking attack affecting customers in Brazil.  Norton customers experiencing this attack were seeing repeated blocking alerts from Norton Security.  The alert specifically reads “Norton blocked an Web Attack: JSCoinminer Download 6” or “Norton blocked an Web Attack: JSCoinminer Download 8” (refer to the screenshots in Portuguese below)Web attack notification alerts in Portuguese For Norton Security customers the good news was that they were protected from these attacks.  The alerts are notification to our customers that Norton S...
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Protection against the Coinminer malware

What is CoinMiner malware?   Bitcoinminer is a file-based potentially unwanted application that may use a computer's resources to generate bitcoin blocks. During this activity, it consumes a lot of processing power and make the computer slower than usual. JScoinminer is a web-based detection for a JavaScript cryptocurrency miner that runs in web browsers. The JavaScript coin miner consumes enormous CPU resources, making computer very slow. The JavaScript is loaded in the browser when you visit a webpage hosting the JavaScript. The JavaScript runs as long as you stay on the webpage. As lo...
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Product Update - Norton Utilities 16.0.3 available now

We have released Norton Utilities 16.0.3.53 inline update via Smart Update.  

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Product Update - Norton Utilities 16.0.2

Hi everyone, We've released a new version of Norton Utilities. To download the update, simply run Smart Update. The version number is 16.0.2.14     This update is available for all supported languages.   Improvements -   - Windows 8.1 Support - Few backend bug fixes    To know more about the Norton Utilities 16.0, Please check the original Release Announcement.   If you have any questions, feel free to ask on the Other Norton Products Community Forums!   Note: This update requires a system reboot.  
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Product Update - Norton Security 6.3 & Norton Internet Security 5.8 for Mac

Hi everyone, The Norton Security 6.3 for Mac & Norton Internet Security 5.8 for Mac update is now available for download via LiveUpdate.  This update is available for all languages.To download it, simply run LiveUpdate. Note: A reboot is required to apply the patch. If you have any questions, feel free to let us know on the Norton for Mac forum board.
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Product Update - Norton Mobile Security 3.11.0.2625 for Android

Hi Everyone, Norton Mobile Security v3.11.0.2625 for Android is now available. To receive the update, simply visit Norton Mobile Security on Google Play Below are the changes introduced in this update: - Fixed minor issues Visit Norton Mobile Security Support Forum to post your queries. Also, visit Norton Mobile KB site to view the Top Solutions for this product.
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Product Update - Norton Mobile Security 3.11.0.2511 for Android

Hi Everyone, Norton Mobile Security v3.11.0.2511 for Android is now available. To receive the update, simply visit Norton Mobile Security on Google Play. Below are the changes introduced in this update: Enhancements: Web Protection now supports the Firefox, Opera browsers. Location feature will now have accuracy and device battery information. Sneak Peek feature will now have device battery information. E-mail notification will now be sent when an attempt to unlock the device is made. Bug fixes: App Advisor triggers the TalkBack feature in Nook HD+ Backup UI is not rendered pro...
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Product Update - Norton Identity Safe Standalone 2014.7.11.42

We have completed testing our latest update of Norton Identity Safe Standalone  2014.7.11.42 and have released the update. This update is available for all languages. To download it, simply run LiveUpdate. See the below FAQ's for details. A reboot will be required for Windows XP, Vista, Windows 7 and Windows 8/8.1 customers.

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Product Update - Norton Identity Safe 4.2.17 for iOS

Hi Everyone,

An update for Norton Identity Safe 4.2.17 for iOS is now available on the App Store! 

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Product Update - Norton Identity Safe 4.1.54 for iOS

Hi Everyone, An update for Norton Identity Safe for iOS is now available on the App Store!  The FAQ below addresses some common questions: 1. What is the version number for this patch?     The version number is 4.1.54 for iOS. 2. How can I receive this update?    You can receive the update through Auto Update or by visiting iTunes. Go to Settings -> Help -> About to verify if you have received the update. 3. What are the languages this update is available for?     English Only. 4. What are the changes in this release? Added a new feature: Auto fill logins in Safari browser...
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Product Update - Norton Identity Safe 4.0.8 for iOS

Hi Everyone, An update for Norton Identity Safe for iOS is now available on the App Store!  The FAQ below addresses some common questions: 1. What is the version number for this patch?     The version number is 4.0.8 for iOS. 2. How can I receive this update?    You can receive the update through Auto Update or by visiting iTunes. Go to Settings -> Help -> About to verify if you have received the update. 3. What are the languages this update is available for?     English Only. 4. What are the changes in this release? Added 64bit support. Other bug fixes.
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Product Update - Norton Identity Safe 3.5.0.634 for Android

We are glad to announce that we have completed testing our latest inline releases of Norton Identity Safe v3.5.0.634 for Android with added new features and bug fixes.

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Product Update - Norton Halt 5.2 for Android

Hi Everyone, An update for Norton Halt 5.2 for Android is now available on the Google Play. The FAQ below addresses some common questions: 1. What is the version number for this patch?     The version number is 5.2.0.139 for Android. 2. How can I receive this update?     To receive the update, simply visit Norton Halt exploit defender on Google Play.  3. What are the languages this update is available for?     English Only. 4. What are the changes in this release? Stagefright vulnerability detection Minor bug fixes 5. Where can I post my queries?     Visit our Other Mobile Pr...
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Product Update - 22.0.2 for Norton Security and Norton Security with Backup

We have completed testing our latest update of Norton Security and Norton Security with Backup 22.0.2.17, and have released the update. To download it, simply run LiveUpdate. Currently, this update is only available for English. Other languages will be available shortly. A reboot will be required for Windows XP & Vista customers; however no reboot will be required for Windows 7 or Windows 8 customers.

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Product Update - 22.0.1 for Norton Security and Norton Security with Backup

We have completed testing our latest update of Norton Security and Norton Security with Backup 22.0.1.14, and have released the update. To download it, simply run LiveUpdate. Currently, this update is only available for English. Other languages will be available shortly. A reboot will be required for Windows XP & Vista customers, however no reboot will be required for Windows 7 or Windows 8 customers.

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Product Update - 21.7 of Norton Antivirus, Norton Internet Security & Norton 360

We have completed testing our latest update of Norton AntivirusNorton Internet Security, Norton 360 21.7.0.11 and Comcast Norton Security Suite 21.7 and have released the update. This update is available for all languages.To download it, simply run LiveUpdate. As with our previous updates, this version is being released in a phased manner; See the below FAQ's for details. A reboot will be required for Windows XP, Vista, Windows 7 and Windows 8/8.1 customers.

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Product Update - 21.6 of Norton Internet Security, Norton AntiVirus and Norton 360

Dear Norton Community,

We have completed testing our latest update of Norton AntivirusNorton Internet Security, Norton 360 21.6.0.32 and Comcast Norton Security Suite 21.6, and have released the update. Currently, this patch is available for all languages. To download it, simply run LiveUpdate. As with our previous updates, this version is being released in a phased manner; See the below FAQ's for details.

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Product Update - 21.5 of Norton Internet Security, Norton AntiVirus and Norton 360

edit August 8 2014: updated announcement to include Comcast Norton Security Suite 21.5 release Dear Norton Community, We have completed testing our latest update of Norton Antivirus, Norton Internet Security, Norton 360, and Comcast Norton Security Suite 21.5.0.19, and have released the update. Currently, this patch is available for All Languages. To download it, simply run LiveUpdate. A reboot will be required for Windows XP & Vista customers, however no reboot will be required for Windows 7 or Windows 8 customers. To verify you have the update, launch the Main User Interface, clic...
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Product Update - 21.4 of Norton Internet Security, Norton AntiVirus and Norton 360

We have completed testing our latest update of Norton Antivirus, Norton Internet Security and Norton 360 21.4.0.13, and have released the update. This update is available in all languages. To download it, simply run LiveUpdate. As with our previous updates, this version is being released in a phased manner; See the below FAQ for details. A reboot will be required for Windows XP & Vista customers, howev...
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Product Update - 21.3 of Norton Internet Security, Norton AntiVirus and Norton 360

  Dear Norton Community, We are glad to announce that we have completed testing our latest inline release of Norton Internet Security, Norton AntiVirus, Norton 360 21.3.0.12 and Comcast Norton Security Suite 21.3 which contains a Permanent Fix for the HEARTBLEED Vulnerability Bug. This update is also available via Norton Update Center.   To receive the update, simply run LiveUpdate and download the update. A reboot will be required....
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Product Update - 21.2 of Norton Internet Security, Norton 360, Norton AntiVirus

    Dear Norton Community, We have completed testing our latest update of Norton Antivirus, Norton Internet Security, Norton 360, and Comcast Norton Security Suite 21.2.0.38, and have released the update. To download it, simply run LiveUpdate. This update is available in all languages. See the below FAQ for details. A reboot will be required for Windows XP & Vista customers, however no reboot wi...
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Product Update - 21.1.1 of Norton Internet Security, Norton 360, Norton AntiVirus

Dear Norton Community,   We have released an update for Norton Antivirus, Norton Internet Secuirty and Norton 360 21.1.1.7. Currently this patch is only available for English versions of the products. Other languages will be available shortly. This update is available ONLY via Norton Update Center. (Edit: Feb 21 - All languages are now available on http://updatecenter.norton.com/ )   A reboot will not be required for Windows  7, Windows 8, and Windows 8.1 customers. However, a reboot will be required for Windows XP and Windows Vista customers.   Norton Internet Security, Norton AntiVirus,...
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Product Update - 21.1 of Norton Internet Security, Norton 360, Norton AntiVirus

Dear Norton Community, We have completed testing our latest update of Norton Antivirus, Norton Internet Security, and Norton 360 21.1.0.18, and are ready to release the patches for all languages. To download the update, simply run LiveUpdate. As with our previous updates, this version is being released in a phased manner; see the below FAQ for details. A reboot will be required for Windows XP & Vista customers, however no reboot will be required for Windows 7 or Windows 8 customers. To verify you have the update, launch the Main User Interface, click on Support, and select About.  ...
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Product Update - 20.6 of Norton Antivirus, Norton Internet Security & Norton 360

We have completed testing our latest update of Norton Antivirus, Norton Internet Security & Norton 360 20.6.0.27 (2013), and have released the update.To download it, simply run LiveUpdate. As with our previous updates, this version is being released in a throttled manner. Currently, this update is only available for English. Other languages will be available shortly. See the below FAQ for details.

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Product Update - 20.5 of Norton Internet Security, Norton 360 & Comcast Norton Security Suite

Dear Norton Community, We have completed testing of Norton Internet Security, Norton 360 & Comcast Norton Security Suite and have released an update. Customers running NIS, N360 20.4.0.40 or NSS 20.4 will receive an update to version 20.5. To download it, simply run LiveUpdate. This update is available in ENGLISH ONLY. See the below FAQ for details. A reboot will be required for Windows XP & Vista customers, however no reboot will be required for Windows 7 or Windows 8 customers....
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Petya ransomware outbreak: Am I protected from the Petya Ransomware?

A new strain of the Petya ransomware started propagating on June 27, 2017, infecting many organizations. Similar to WannaCry, Petya uses the Eternal Blue exploit as one of the means to propagate itself. Am I protected from the Petya Ransomware? Symantec Endpoint Protection (SEP) and Norton products proactively protect customers against attempts to spread Petya using Eternal Blue. SONAR behavior detection technology also proactively protects against Petya infections. Learn more about Petya ransomware and how Norton protects you from attack.
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Patch Release - Backend fix for 21.1

Hi all,  We've released a patch to fix some backend issues and is available via Live Update. Target Products: Norton Internet Security, Norton Antivirus and Norton 360 / Norton Security Suite 21.1 Note: The patch does not require system reboot for Windows 7 and higher. There is no change in product version number. 
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Norton WiFi Privacy is now Norton Secure VPN!

Introducing Norton Secure VPN, a new name for the same protection that helps ensure your most sensitive information remains hidden from prying eyes. With all the same features as before, Norton Secure VPN will help encrypt the data you send and receive so that your information stays secure and private. For any queries regarding Norton Secure VPN, please create a thread in the Other Mobile Products board.
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Norton WiFi Privacy VPN Now Offers Protection for Multiple Devices: Macs, PCs, Smartphones and Tablets

​Following the successful launch of the Norton WiFi Privacy VPN app for Android and iOS smartphones and tablets last summer, Norton is proud to launch its new version that adds Windows PC and Apple Mac compatibility, plus simultaneous coverage for multiple devices. ​While public Wi-Fi is convenient, it’s never safe. Sending data over the Web when using an unsecured Wi-Fi hotspot exposes your most sensitive information - such as passwords, photos, and credit card numbers - to hackers and identity thieves. Norton WiFi Privacy is a Virtual Private Network (VPN) that protects the data you sen...
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Norton WiFi Privacy 2.5.3 for Android is now available!

- Norton WiFi Privacy 2.5.3.9374 for Android released in phased manner   Norton WiFi Privacy 2.5.3 for Android is now available for all supported languages.  Note: This update is being released in a phased manner.  The FAQ below addresses some common questions: 1. What is the version number for this update? Norton WiFi Privacy 2.5.3.9420 for Android 2. How can I receive this update? To receive the update, simply visit Norton Wifi Privacy on Google Play 3...
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Norton WiFi Privacy 2.5 update for iOS and Android

Norton WiFi Privacy 2.5 update for iOS and Android with new user Interface (UI) released for all supported languages. 

 

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Norton WiFi Privacy 2.4 Update Available for iOS

Norton WiFi Privacy 2.4.0.1238 Update Available for iOS

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Norton WiFi Privacy 2.3.2 Update Available for iOS

Norton WiFi Privacy 2.3.2 Update Available for iOS The FAQ's below addresses some common questions: 1. What is the version number for this patch? Norton WiFi Privacy v2.3.2.1223 2. How can I receive this update? iOS - Available via iTunes  3. What are the changes in this release? Minor Code Enhancements 4. Where can I post my queries?     Visit our Other Norton Products forum to post your queries.
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Norton WiFi Privacy 2.3.1 Update Available for iOS

Hi Everyone, Norton WiFi Privacy 2.3.1 Update Available for iOS The FAQ's below addresses some common questions: 1. What is the version number for this patch? Norton WiFi Privacy v2.3.1.1203 2. How can I receive this update? iOS - Available via iTunes  3. What are the changes in this release? Minor Bug fixes 4. Where can I post my queries?     Visit our Other Norton Products forum to post your queries.
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Norton WiFi Privacy 2.3 Update Available for iOS and Android

Hi Everyone, Norton WiFi Privacy 2.3 Update Available for iOS and Android The FAQ's below addresses some common questions: 1. What is the version number for this patch? Norton WiFi Privacy v2.3 2. How can I receive this update? iOS - Available via iTunes Android - Available via Playstore  3. What are the changes in this release? Minor Bug fixes 4. Where can I post my queries?     Visit our Other Norton Products forum to post your queries.
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Norton WiFi Privacy 1.3 update for PC and Mac

Norton WiFi Privacy 1.3.192 for Windows and Norton WiFi Privacy 1.3.417 for Mac updates are now available for all supported languages. 

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Norton WiFi Privacy 1.2 Update Available for Windows and Mac

Hi Everyone, Norton WiFi Privacy 1.2 Update Available for Windows and Mac. The FAQ's below addresses some common questions: 1. What is the version number for this patch?     - Windows PCs: Norton WiFi Privacy 1.2.162     - Mac: Norton WiFi Privacy 1.2.364 2. How can I receive this update?     Customer will receive an update prompt and has to follow the onscreen instructions to apply update.  3. What are the changes in this release? "Install on another device” now available in-app Bug fixes 4. Where can I post my queries?     Visit our Other Norton Products forum to post your qu...
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