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End of Support for Norton Utilities

Support for Norton Utilities will end on September 30, 2020. Note that Norton Utilities may still work. Yet, Norton Utilities will no longer receive updates beyond September 30, 2020.

 
Why is NortonLifeLock no longer providing support for Norton Utilities?
Norton Utilities was built on a platform that is no longer viable for updates. Due to this older technology, we no longer provide support. However, Norton Utilities Premium has been built from the ground up to help keep your Windows PC running like new. You may be eligible to receive Norton Utilities Premium as a loyalty benefit if you have an active, automatically renewing security subscription with NortonLifeLock. For more information, read Eligibility for Norton Utilities Premium as a loyalty gift.

 

Can I still use Norton Utilities after September 30, 2020?
You can continue to use Norton Utilities, but we recommend that you consider Norton Utilities Premium as it has a better and more robust feature set. You may be eligible to receive Norton Utilities Premium as a loyalty benefit if you have an active, automatically renewing security subscription with NortonLifeLock. For more information, read Eligibility for Norton Utilities Premium as a loyalty gift.

If you are not eligible, Norton Utilities Premium is available with an annual subscription.

 

Will Norton Utilities still work?
Norton Utilities may continue to work, but support and product updates will not be available after September 30, 2020.
 

What happens to my Norton Utilities after September 30, 2020?
While Norton Utilities may continue to work, you will no longer receive support or product updates.
 

Is there a replacement for Norton Utilities?
Norton Utilities Premium is a service with many powerful features that will help keep your Windows PC running like new. It is offered as an alternative to Norton Utilities in the following ways:

  • If you have a qualifying active, automatically renewing security subscription, you may be eligible to receive Norton Utilities Premium as part of our Norton Loyalty Benefits program. A Norton Utilities Premium entitlement will automatically be added to your account. Once it appears, download, and activate to start using it. For more information, read, Download Norton Utilities Premium.
  • If you do not have a qualifying active, automatically renewing security subscription, you can look at subscribing to Norton Utilities Premium or, you may enjoy subscribing to one of our full-feature Norton 360 security plans. And, if you subscribe to an automatically renewing subscription, you'll receive Norton Utilities Premium as a loyalty benefit.
     

Am I eligible to use Norton Utilities Premium at no additional charge?
You may be eligible to use Norton Utilities Premium at no additional charge while you have an active, automatically renewing security subscription directly with NortonLifeLock. Subscribers that subscribed through a NortonLifeLock partner are not eligible.

Eligible security subscriptions include:

  • The latest plans: Norton 360 and Norton 360 with LifeLock plans, as well as Norton AntiVirus Plus.
  • Other plans: Norton Security plans, Norton Core Security Plus, Norton Internet Security, Norton AntiVirus (original), Norton 360 (original) and Norton 360 Multi-Device (original).

Sign in to your account to confirm your eligibility.

This additional benefit is limited to the following countries:

  • Argentina
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Chile
  • Colombia
  • Costa Rica
  • France
  • Germany
  • India
  • Ireland
  • Italy
  • Japan
  • Korea
  • Malaysia
  • Mexico
  • Netherlands
  • New Zealand
  • Peru
  • Portugal
  • Puerto Rico
  • Singapore
  • South Africa
  • Spain
  • Switzerland
  • Taiwan
  • United Kingdom
  • United States
     

What is the difference between Norton Utilities and Norton Utilities Premium?
Norton Utilities Premium is an updated service with robust features that have been built from the ground up to help keep your Windows PC running like new. Norton Utilities Premium helps you automatically optimize your Windows PC's processing power, memory, and hard drive when you launch high-demand apps. It also helps fix common issues and frees up space to provide faster access to the programs you want, when you want them. In addition, it helps you maintain your digital privacy by enabling you to erase browser file downloads and helps you permanently dispose of personal documents. Norton Utilities does not provide the same functionality or robust feature set.
 

Why do I need to pay for a subscription when my Norton Utilities is a perpetual license?
You are not obligated to purchase Norton Utilities Premium. Norton Utilities may continue to work; however, it is on an older platform and we cannot guarantee its viability after we discontinue support.

Norton Utilities Premium is a service being offered as a loyalty benefit to customers who have an active, automatically renewing security subscription directly with NortonLifeLock. If you are not eligible, Norton Utilities Premium is available with an annual subscription.
 

Will I lose Norton Utilities Premium if I cancel my automatically renewing subscription?
Norton Utilities Premium is available at no additional charge only while you have an active, automatically renewing security subscription directly with NortonLifeLock. If this changes, then your Norton Utilities Premium will no longer be available for use.
 

Why wasn't I notified that Norton Utilities support would end on September 30, 2020?
NortonLifeLock did not collect contact information from customers when they activated or started using Norton Utilities. However, we alerted customers through in-product notifications about the September 30, 2020 end of support timing.