• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced
Kudos13 Stats

Norton Product Update 22.5.2.15 for Windows 10 Compatibility

[Update on 29 July: Comcast Norton Security Suite 22.5.2.15 released]

We are pleased to announce that a Windows 10 compatibility update is now available for Norton Products, updating the version to 22.5.2.15. The following products and versions will receive the Norton 22.5.2.15 update:

Norton Security v22
Norton Security with Backup v22
Norton Internet Security, Norton AntiVirus & Norton 360 v22

Norton Internet Security, Norton AntiVirus & Norton 360 v21
Comcast Norton Security Suite v21
Norton Internet Security, Norton AntiVirus & Norton 360 v20
Norton Internet Security, Norton AntiVirus & Norton 360 v19
Norton Internet Security, Norton AntiVirus & Norton 360 v18


This update fixes several issues that were found in the previous release:

- Norton AntiSpam stops filtering spam emails from Outlook link  
- Norton fails to activate with error codes (-6) & (-1010) link1link2link3link4 
- False positive detections "Suspicious.Cloud.x" after updating Norton link1link2link3  
- Norton Identity Safe fails to auto fill websites with multiple logins link1


This update is available via LiveUpdate for Norton Security, Norton Security with Backup v22, Norton Internet Security, Norton AntiVirus & Norton 360 v22, Comcast Norton Security Suite v21 and will be automatically downloaded and installed. If you wish to receive the update immediately, simply run LiveUpdate manually. For NIS/NAV/N360 versions 18,19,20 & 21, the update is available via Norton Update Center or through your product via About > Get Latest Version. This update is currently available for English only. More languages will be available shortly.

As with our previous updates, this version is being released in a phased manner; see the below FAQs for details. A reboot will be required for all supported operating systems. 
 

To verify you have received the update, launch the Main User Interface, click on Help, and select About:


The FAQs below answers some common questions:

  • Why does my Norton Product look different?
    Most likely, you have Norton Internet Security/Norton 360/Norton AntiVirus versions 20 or 21. These products have been updated to version 22.5, which includes Windows 10 compatibility, as well as some visual changes to the product. Not to worry; it's still the same great protection, while giving you the new look for Norton products.
    See for more info Norton Support article : My Norton product looks different
     
  • If I’m now running NIS/NAV/N360 v22.5, does this mean I’m actually running Norton Security/Norton Security with Backup?
    No. You are still running NIS/NAV/N360, but the version has been updated. Additionally, the license agreement you agreed to when installing NIS/NAV/N360 still applies, e.g. “can be installed on up to 3 PCs”.
     
  • What is the version number for this patch?
    The version number is 22.5.2.15. This update is currently available via LiveUpdate.
  • When will I receive the patch?
    As is our standard practice, we are deploying the patch in a phased manner. We have released the patch to randomly selected customers, and will then monitor our telemetry and forum feedback for any problems or issues. Once we have confirmed the effectiveness of the patch, we will make it available to all customers. We will post an update on the Norton Community Forums when we make the patch available to all customers.
  • How can I manually install these patches?
    For Norton Security, Norton Security with Backup, Norton Internet Security, Norton AntiVirus & Norton 360 v22 run LiveUpdate manually to receive the update to 22.5.2.15. For NIS/NAV/N360 versions 18,19, 20 & 21, the update is available via Norton Update Center or through your product via About > Get Latest Version