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Norton Secure VPN - Maintenance Notification - Jul 13, 2020 – [06.00AM EDT to 07.00 AM EDT] 

We're working on a behind-the-scenes improvement that will potentially cause a momentary interruption to your VPN service. We apologize in advance. We assure you that this interruption is only temporary: services to your devices running Norton Secure VPN should resume within a few moments. Should you experience any interruption, please try again in 30-60 minutes.

WHAT: Norton Secure VPN Infrastructure Maintenance.
WHEN: Jul 13, 2020 (Monday) || Start time: 6.00 AM EDT || End time: 7.00 AM EDT
IMPACT: NSV users will see a brief interruption of service. During this period, NSV users can’t access our backend for onboarding & connectivity.

Below are the service interruptions customers might experience:

  • New user: Won't be able to sign-in to the app.
  • Existing (signed-in) user: Won't be able to connect to the VPN.
  • User who have already connected to the VPN: No disconnection, however, won't be able to switch regions.


The maintenance work has been


The maintenance work has been successfully completed. All services are up and running now. We apologize for any inconvenience caused during this time. Thank you.

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock

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