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Discontinuation of Norton SafeWeb Scanner for Facebook

As of February 22, 2016, the Norton SafeWeb Scanner for Facebook app will be discontinued. The following FAQs help to answer your questions about this situation. Norton SafeWeb Scanner for Facebook FAQ Why is Norton SafeWeb Scanner for Facebook being discontinued? Due to recent changes in Facebook Application policies, Facebook no longer provides the information we need to evaluate the content posted by friends or by friends of friends.  As a result, Norton SafeWeb Scanner for Facebook will not detect malicious links posted by others on their Facebook page.   Since the app can no lo...
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Norton Identity Safe 3.5.1.677 for Android

Hi Everyone, We are glad to announce that we have completed testing our latest inline releases of Norton Identity Safe v3.5.1.677 for Android with added new features and bug fixes. The FAQ's below addresses some common questions: 1. What is the version number for this patch?     The version number is 3.5.1.677 for Android. 2. How can I receive this update?     To receive the update, simply visit Norton Identity Safe password on Google Play. Go to Settings -> Help -> About to verify if you have received the update. 3. What are the languages this update is available for?      E...
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Extension Updates for Norton Toolbar on Google Chrome

Our next update to Norton Identity Safe will include important changes for Google Chrome customers. New requirements from Google make it mandatory for customers to download separate browser extensions in order to re-enable each function of the Norton Security Toolbar.    To make sure you keep the convenience and security of Norton Identity Safe, Norton Safe Web and Norton Safe Search in your toolbar for Google Chrome, you’ll need to download the toolbar extensions from the Chrome Store.   There are three extensions in total: 1.       Norton Security Toolbar 2.       Norton Identity Safe ...
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Norton Secure VPN 2.5 for Windows has been released!

We are happy to announce the release of Norton Secure VPN 2.5 for our Windows customers.

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What you need to know about the WannaCry Ransomware

A virulent new strain of ransomware known as WannaCry (Ransom.Wannacry) has hit hundreds of thousands of computers worldwide since its emergence on Friday, May 12. WannaCry is far more dangerous than other common ransomware types because of its ability to spread itself across an organization’s network by exploiting a critical vulnerability in Windows computers, which was patched by Microsoft in March 2017 (MS17-010). The exploit, known as “Eternal Blue” was released online in April in the latest of a series of leaks by a group known as the Shadow Brokers, who claimed that it had stolen the...
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Norton Toolbar Update 2015.5.0.119 for Google Chrome

Hi Everyone, The Norton Toolbar for Google Chrome browser has been updated in the Chrome Webstore The versions for this update are as follows: 1. Norton Security, Norton Security with Backup, Norton Internet Security, Norton Antivirus, Norton 360 22.5.2.15: Norton Security Toolbar: 2015.5.0.119  2. Norton Internet Security and Norton 360 21.7.0.11: Norton Security Toolbar: 2014.7.12.29 3. Norton Internet Security and Norton 360 20.6.0.27: Norton Security Toolbar: 2013.4.15.16 4. Norton I...
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Norton Toolbar Update 2015.5.4.11 for Google Chrome

Hi Everyone, The Norton Toolbar for Google Chrome browser has been updated in the Chrome Webstore The versions for this update are as follows: Norton Security, Norton Security with Backup, Norton Internet Security, Norton Antivirus, Norton 360 22.5.4.24:  Norton Security Toolbar : 2015.5.4.11  This update contains product stability improvements Note: No version change in Toolbar for Internet Explorer & Firefox
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Announcing Norton Mobile Security 4.3.0 for Android

New Norton Mobile Security 4.3.0 update for our Android customers.

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Introducing Norton Security 1.0 for iOS

We are pleased to announce new Norton Security 1.0.4 for iOS now available in app store which helps deliver powerful, effective protection against cyber threats and online scams.

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Remove Trojan.Zacinlo from your computer

This document provides more information about removing the Trojan.Zacinlo threat from your computer. To remove this threat, run LiveUpdate and apply the patch. Then run a full system scan. Step 1: Run LiveUpdate Start Norton. In the main window, click Security, and then click LiveUpdate. Click Apply Now, to apply the downloaded patch. Click Restart Now to restart the computer. Step 2: Run Full System Scan Start Norton. In the main window, click Security, and then click Scans. In the Scans window, select Full System Scan and click Go. When the scan ...
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Norton Bootable Recovery Tool 2016.1.1.25 is now available

Hi, The Norton Bootable Recovery Tool team has released version 2016.1.1.25. To download this version, visit Norton Bootable Recovery Tool page. The update is available for all supported languages and regions.  To verify you have the latest version, launch the Main User Interface, click on Help, and select About. This release includes the following highlights: Retrieve Data from an infected system which won’t boot Retrieval support for FAT32 and NTFS drives Choose the files/folders to retrieve easily Mapping the mounted NTFS drives with the Windows drive letter Other minor ...
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Introducing Norton WiFi Privacy: Protect Your Private Information on Public Wi-Fi

Introducing Norton WiFi Privacy: Protect Your Private Information on Public Wi-Fi Public Wi-Fi is never safe, but now Norton WiFi Privacy allows you to connect to unsecured Wi-Fi hotspots safely and privately on any network, in any location. Norton WiFi Privacy is a no-log virtual private network (VPN) that encrypts your information, protecting your identity and privacy. Compatible with Android and iOS smartphones and tablets, Norton WiFi Privacy is available for download on Google Play and the App Store. To learn about the risks of using public Wi-Fi, and how Norton WiFi Privacy can he...
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Norton 22.17.3.50 for Windows is now available!

Norton Security 22.17.3.50 update is now available via LiveUpdate.

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Kudos0

End-of-Life announcement for Norton ConnectSafe

On November 15th, 2018, Norton ConnectSafe is being retired and will no longer be available for use. This FAQ helps answer your questions that are related to this announcement.

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Norton Mobile Security 3.17 for Android now available!

Hi Everyone, We are happy to announce that the Norton Mobile Security team has released Norton Mobile Security 3.17.0.3200​ update for our Android customers.WHAT'S NEW: Minor bug fixes and improvements To receive the update, simply visit Norton Mobile Security on Google Play Visit Norton Mobile Security Support Forum to post your queries. Also, visit Norton Mobile KB site to view the Top Solutions for this product. Thanks!
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Norton Mobile Security 3.12 for Android now available!

Hi Everyone, An update for Norton Mobile Security 3.12 for Android is now available on the Google Play! The FAQ below addresses some common questions: 1. What is the version number for this patch?     The version number is 3.12.0.3014 for Android. 2. How can I receive this update?     We are deploying the update in a phased manner. We have released the patch to randomly selected customers, and will then monitor our telemetry, as well as this forum, for any problems or issues.  Once we have confirmed the effectiveness of the patch, we will make it available to all customers.     Late...
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Product Update - Norton Utilities 16.0.3 available now

We have released Norton Utilities 16.0.3.53 inline update via Smart Update.  

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Norton Mobile Security 3.11.1 for iOS is now available!

We are glad to announce that we have completed testing our latest inline releases of Norton Mobile Security 3.11.1​ and we have released the patches for our iOS customers.

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Norton Core is Now Available!

We are truly breaking new ground with our first foray into the world of consumer hardware. We are very excited to announce the launch of Norton Core - a standalone, secure WiFi router that protects a connected home network, while delivering the highest level of performance. 

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Norton Mobile Security 3.9 for iOS - Product Notification

We are glad to announce that we have completed testing our latest release of Norton Mobile Security 3.9 and we have released the patches for our iOS customers. To receive the update, simply visit Norton Mobile Security on iTunes.

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Norton Mobile Security 4.0.0.4024 for Android

Norton Mobile Security 4.0.0.4024 for Android

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Norton Mobile Security 3.23 for Android is now available!

Dear Norton Community, We are glad to announce that we have completed testing our latest inline releases of Norton Mobile Security 3.23​ and we have released the patches for our Android customers. To receive the update, simply visit Norton Mobile Security for Android The FAQ below tries to answer some common questions: 1. What is the version number for this patch?     The version number is 3.23​ for Android. 2. What's New in Version 3.23 Compatibility with Android 8.0 (Oreo) release. Fixed an issue where the product prematurely prompting customers to renew their subscription Othe...
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Announcing Norton App Lock 1.4.0.449 for Android

Norton App Lock 1.4.0 build 449 update for Android

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Product Update - Norton Security 6.3 & Norton Internet Security 5.8 for Mac

Hi everyone, The Norton Security 6.3 for Mac & Norton Internet Security 5.8 for Mac update is now available for download via LiveUpdate.  This update is available for all languages.To download it, simply run LiveUpdate. Note: A reboot is required to apply the patch. If you have any questions, feel free to let us know on the Norton for Mac forum board.
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Product Update - Norton Identity Safe 4.1.54 for iOS

Hi Everyone, An update for Norton Identity Safe for iOS is now available on the App Store!  The FAQ below addresses some common questions: 1. What is the version number for this patch?     The version number is 4.1.54 for iOS. 2. How can I receive this update?    You can receive the update through Auto Update or by visiting iTunes. Go to Settings -> Help -> About to verify if you have received the update. 3. What are the languages this update is available for?     English Only. 4. What are the changes in this release? Added a new feature: Auto fill logins in Safari browser...
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Norton Secure VPN 2.3 for Windows has been released!

Norton Secure VPN 2.3.0.549 for Windows

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Norton Security 7.3.1 for Mac is now Available!

Hi Everyone, Norton Security 7.3.1 for Mac is now available via LiveUpdate. To download this update, simply run LiveUpdate. To verify you have the update, launch the Main User Interface, click on Help, and select About. Below FAQ's addresses some common questions: 1. How can I download this update? This patch is only available via LiveUpdate. 2. What are the languages this update is available for?     All languages except the following Dutch, Swedish, Italian, Norwegian, Danish, Finnish, Traditional Chinese, Turkish and Japanese 3. What's new? Moment of Truth: With this upd...
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Norton Security 7.0.1 for Mac is now Available!

We have completed testing our latest update of Norton Security 7.0.1 for Mac and have released the update via LiveUpdate. This update is now available in all supported languages. To download it, simply run LiveUpdate.

 

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Norton Security 6.2 for Mac - Product Update Notification

The Norton Security 6.2 for Mac update is now available for download via LiveUpdate. This update is available for all languages.To download it, simply run LiveUpdate.

Note: A reboot is required to apply the patch.

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Norton Mobile Security 3.14 for Android now available!

Hi Everyone, An update for Norton Mobile Security 3.14 for Android is now available on the Google Play! The FAQ below addresses some common questions: 1. What is the version number for this patch?     The version number is 3.14.0.3068 for Android. 2. How can I receive this update? We are deploying the update in a phased manner. We have released the patch to randomly selected customers, and will then monitor our telemetry, as well as this forum, for any problems or issues.  Once we have confirmed the effectiveness of the patch, we will make it available to all customers. Later, You c...
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Norton Family 3.7.2 update for Windows has been released

 Norton Family 3.7.2 has now been released for Windows customers

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Norton Mobile Security 3.11.2 for iOS is now available!

We are glad to announce that we have completed testing our latest inline releases of Norton Mobile Security 3.11.2​ and we have released the patches for our iOS customers.

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Announcing Norton Security 7.7 update for Mac

Announcing Norton Security 7.7 for Mac update available now!

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Norton WiFi Privacy 2.5 update for iOS and Android

Norton WiFi Privacy 2.5 update for iOS and Android with new user Interface (UI) released for all supported languages. 

 

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Norton Mobile Security 3.9.5.2346 for Android- Product Notification

Hi Everyone,

Norton Mobile Security v3.9.5.2346 for Android is now available.To receive the update, simply visit Norton Mobile Security on Google Play.

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Norton Family v1.8 for iOS has been released - Norton Family Parental Control is now Norton Family!

Norton Family Parental Control is now Norton Family

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Symantec to Acquire Lifelock to Form World’s Largest Digital Safety Platform for Consumers and Families

We are excited to announce that Symantec has signed an agreement to acquire LifeLock reinforcing our commitment to providing people everywhere the freedom to enjoy their digital lives. We expect to complete the acquisition in the Spring of next year.  Symantec and LifeLock will work together to ensure a seamless transition, without any interruption of your current Norton and LifeLock offerings.  When the time comes, we’ll reach out to let you know about the exciting new ways we’ll continue to serve you.  For more information, click here. Thanks, Gayathri Rajendiran Norton Forums Administ...
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Norton Family 4.4.0 for Android is now available!

Hi Everyone, Norton Family 4.4.0 for Android is now available! The FAQ's below addresses some common questions: 1. What is the version number for this patch?     The version number is 4.4.0.70 for Android. 2. How can I receive this update? To receive the update, simply visit Norton Family parental control on Google Play  To verify if you have the latest version: Click Settings -> About  3. What are the changes in this release? Video Supervision feature allows parents to track the Youtube videos their child watched in the Norton browser or the Chrome browser. Minor defect fix...
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Norton Security 7.1 & Norton AntiVirus 7.1 for Mac is now Available!

We have completed testing our latest update of Norton Security 7.1 & Norton AntiVirus 7.1 for Mac and have released the update via LiveUpdate. This update is now available in all supported languages. To download it, simply run LiveUpdate. Note: A reboot is required to apply the patch. To verify you have received the new update, from the Norton Security product, from the Menu, click Norton Security -> About Norton Security. Below FAQ's addresses some common questions: 1. How can I download this update?    For Norton Security 7.0 run LiveUpdate manually to receive the update 7....
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Norton Security 7.3 for Mac is now Available!

Hi Everyone, Norton Security 7.3 for Mac is now available via LiveUpdate. As with our previous updates, this version is being released in a phased manner in all supported languages. To download this update, simply run LiveUpdate. To verify you have the update, launch the Main User Interface, click on Help, and select About. Below FAQ's addresses some common questions: 1. How can I download this update? This patch is only available via LiveUpdate, and is being released in a phased manner. 2. What are the languages this update is available for?     All supported languages. 3. What...
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Norton Mobile Security 4.0.1.4038 for Android

New Norton Mobile Security 4.0.1 build 4038 update for our Android customers.

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Community.Norton.Com: End of Life for TLS 1.0 and 1.1 support

As of November 21st of 2018, Our Norton Community Forums (https://community.norton.com) website will no longer support the older version browsers TLS 1.0 and TLS 1.1 encryption protocol.

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Announcing Norton WiFi privacy 1.4 update for PC and Mac

Norton WiFi privacy 1.4 update for PC and Mac

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Norton Mobile Security 4.4.0.4302 for Android has now been released!

Norton Mobile Security 4.4.0.4302 for Android

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Petya ransomware outbreak: Am I protected from the Petya Ransomware?

A new strain of the Petya ransomware started propagating on June 27, 2017, infecting many organizations. Similar to WannaCry, Petya uses the Eternal Blue exploit as one of the means to propagate itself. Am I protected from the Petya Ransomware? Symantec Endpoint Protection (SEP) and Norton products proactively protect customers against attempts to spread Petya using Eternal Blue. SONAR behavior detection technology also proactively protects against Petya infections. Learn more about Petya ransomware and how Norton protects you from attack.
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Norton Mobile Security 3.22.0.3322 for Android

We are happy to announce that the Norton Mobile Security team has released Norton Mobile Security 3.22.0.3322 update for our Android customers.

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Norton Mobile Security 3.11.3 for iOS is now available!

Hi Everyone, Norton Mobile Security 3.11.3 for iOS is now available! The FAQ's below addresses some common questions: 1. What is the version number for this patch?     The version number is 3.11.3 for iOS. 2. How can I receive this update?  To receive the update, simply visit-  iTunes 3. What are the Bug fixes and changes in this release? Minor bug fixes and code enhancements 4. Where can I post my queries? Visit Norton Mobile Security Support Forum to post your queries. Also, visit Norton Mobile KB site to view the Top Solutions for this product.
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Norton WiFi Privacy 2.5.3 for Android is now available!

- Norton WiFi Privacy 2.5.3.9374 for Android released in phased manner   Norton WiFi Privacy 2.5.3 for Android is now available for all supported languages.  Note: This update is being released in a phased manner.  The FAQ below addresses some common questions: 1. What is the version number for this update? Norton WiFi Privacy 2.5.3.9420 for Android 2. How can I receive this update? To receive the update, simply visit Norton Wifi Privacy on Google Play 3...
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Norton Family Windows 3.5.1 Is Released

The Norton Family team has released updates to Windows client 3.5.1 via Automatic LiveUpdate. When the update is available to your machine via LiveUpdate, you will need to reboot your device to make the program install successfully.  To find if you have the latest version, please click the Norton Family icon in the system tray and select “About Norton Family”. The update includes minor bug fixes and improvements. Please visit  Norton Family forum board to post your queries and for more info please see Norton Family Knowledge base articles. Thanks, The Norton Family Team
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Norton Toolbar update for Google Chrome 32 compatibility

Hi Everyone, We have released a Google Chrome 32 compatibility patch for Norton Internet Security 21.1.0.18, Norton 360 21.1.0.18, Comcast Norton Security Suite 21.1.0.18, Norton 2013 (20.4.0.40), Norton 2012 (19.9.1.14 & 6.4.1.14) and Norton Identity Safe Standalone which is available via LiveUpdate. This patch will only update t...
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