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Restoring Norton Online Backup files created on PC using Norton 360 to MAC
I can login to Norton Online Backup and see my file folders and files. It fails when I try to reload a file to my Mac Pro. There is a red line in the upper right hand corner that says 81.60 GB used of 42 GB. There are four individual backups with the ID of my PC. There is one function allowed File Action/Reload Files. I tried to load a file and it failed. It is a MS Word file and I have MS Office for MAC on my computer. I have been able to load other .doc files and read them from another backup device.
I accessed help and it says click "Add a Computer" in the upper left of the screen on the Norton Online Backup home page. I don't have an "Add a Computer" button on the screen. After that I am suppose to agree to the terms of service and download and install the MAC client.
My Norton 360 is still in force until 4/10/2012.
Any help would be appreciated.