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Unable to purge files OR remove computer from NOBU
I recently purchased a new computer, and need to delete old computers and/or purge files from NOBU so that there is enough space to back up my new computer. I am unable to do this. Help and the on-line virtual assistant direct me to the home page in NOBU, and then I should be able to use the drop down menu to remove an old computer. I also should be able to purge files as an option under the previous computer. However, NEITHER OF THESE OPTIONS exists. I have tried contacting Norton via live chat, but the wait times are up to 1/2 hour, and then I give up. I am UNABLE to get through on the phone, as Norton hung up on me twice. I am also UNABLE to e-mail Norton as this option is also not working. At this point I would like my money refunded... Not a useful product if it does not work! I would appreciate any assistance, thanks.